The whole process to get insured was really smooth and the only problem I had was easily corrected via phone. I would rather they have a better website where the customer could manage themselves the policy and any changes required. I had a claim 4 months ago and again the whole process was really smooth and the staff in the claim department was very helpful and efficient. The only drawback is the communication across different departments: while I was dealing with the claim process, someone from their call centre called me regards the policy renewal for the stolen bike and also I've received letters from them about it at the same time. Overall, the have reasonable prices, a good customer service and I would recommend them.