The staff on the phone were very helpful. I'd had a quote through my existing broking site for a policy from an insurer and the quote you gave, apparently from the same insurer, was a third of the cost. And you were very good at not hard-selling extras. The only spoiler was that you expected ME to give you evidence of NCB - I've never, in 25 years of insuring vehicles, had to do this before when switching insurer or broker. And you sent me a letter asking for it rather than mentioning during the phone call to set up the new policy. With all the databases available, even to the Post Office counter staff, you should have been able to look that up yourself.