Dear Madam/Sir Please find attached NCB proof - to satisfy your threatening letter - when you didn't ask for it in the first place. However - please give Sam on online chat an award for defending your company through thick and thin - even when you foul up. Her online manner - if it was a 'her'- was not very friendly and as a customer facing contact requires appropriate further training. I have never before dealt with such a brusque company. For the record you have never requested proof - and I am aware that often it's needed - and often not. But Sam says it's in the T&C's well done Sam. I would expect a requesting email - or a process to upload it provided by other insurance companies. For the record (2) - you don't even give an email to give access to the account online - you have to go through the process of 'forgotten password' when it wasn't supplied in the first place. Again Sam defended your defective systems admirably. For the record (3) - I forbid you to renew my insurance via debit card annually. You have not told me that you would - or given me the option - so I DO NOT expect you to keep my Debit Card details - or token - on your system. For the record (4) - I will expect to look elsewhere for my new insurance quote. For the record (5) - I am now off to fill in the feedback request email reflecting my experience - unfortunately I can't think of anything positive to say....... er... I'm thinking...... .....No ...no...Sorry nothing's coming....except maybe the 'blue' colour of your website is nice...... Please don't forget to print off the document. An acknowledgement that all is ok would be 'nice' - but I'm not holding by breath.