Anonymous
I received a phone call with my renewal quote a couple of weeks before the renewal deadline. I was happy with the quote and decided to go ahead. Was told the card on file would be used to take payment. I explained the card had been updated and I was concerned payment would not go through without updating the card details. I was assured that if such a thing occurred they would make sure I was contacted straight away and it would be sorted out. Of course the payment wasn’t taken and although a phone message was left I wasn’t spoken to. A week later I noticed payment had not been taken so I called Lexham. I was told I would have to be requoted as my cover had lapsed. The new quote was £100 more and the excess nearly double. Not my idea of great customer service.
6 years ago
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