I see most of the reviews concern closing the insurance contract, rather than filing a claim. In my opinion, the way an insurer handles a claim should be at the heart of how you evaluate their service. In the case of Lexham insurance I have to say my claim was dragged for weeks for no apparent reason. The day my scooter was stolen they called me to raise my insurance fee and ask for more money if I wanted my claim to be validated, as I had failed to declare the additional driver on the insurance had his motorbike stolen a few months before. Genuine mistake on my side, as I would have never expected to have to do that. They said a manager would call me to explain what was going on but nobody called. It took them two weeks to check an estimate already made by a garage and my scooter was stolen the day before I had my first MOT booked. The day before. According to the rule I had another three weeks to circulate with my scooter but the moment I had to renew my road tax I would have had to have an MOT done. It was all scheduled and the scooter was stolen. Lexham Insurance decided to knock off £50 from my reimbursement because of that. When I agreed to the estimate they made for the reimbursement (despite all of the above) they asked for my keys and my bank account which I provided immediately. Another 10 days went by without hearing from them. I called them and asked what was going on, an employee realised everything was okay and set the payment process in motion, which she said will take another 4 working days. In my estimate, they deliberately delayed the process by 3 weeks. And I am not happy with the quote they made or the money they will refund. So keep that in mind next time you review this company, as really it doesn't take a great insurance company to offer you a deal to cover your scooter or renew your contract. Just pray you will never have to file a claim.
4 years ago
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Lexham Insurance has a 4.3 average rating from 3,628 reviews

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