When I found myself in the unfortunate position of making a claim I found Lexham to be inefficient, they didn't even forward the details to my insurance provider for days and then only did so when I called them for an update. My insurance provider was , on the contrary, very efficient and helpful suppling a settlement figure within 3 days of receiving the claim from Lexham. Well done Highways insurance. As for my separate claim directly with Lexham to recover my excess this apparently cannot even start until I forward proof of the payout clearly showing the excess deducted and then can take weeks. Very poor service Lexham especially as your the broker and should know these details before me!