I've called three times to report an accident I had yesterday. So far I've spoken to the wrong department twice (as the claims department were busy) and the other call the person hung up because I was trying to juggle two calls at the same time (someone called me on my work phone while I was on hold with Lexham). Nobody returned my call after I left my details yesterday which is why I've had to call back twice today. Thankfully my bike appears to be ok at the moment, but I was hit by a car whilst stationery yesterday and I just need to inform them of the details until the bike is checked by someone that knows what they're doing.