I took out a policy in October 2018, I took out full comprehensive, I requested whether changing to personal business would be possible at a later date, I was told that it would be possible, 100%, just call. I was happy overall with the service at the start, but now, 2 months down the line where I want to change my insurance, I get told that it not possible anymore because the insurance i have, 'doesn't allow a change to personal business insurance', I have to cancel my policy, incur charges and then take out a new policy all together leaving me out of pocket by £1000 and I am a student. I was not informed fully that this could happen, I was told over the phone that I could call up and change my policy 100%, I was not told that this would mean that I am severely out of pocket which is not right and unfair.