You would have got very good but............... ............this policy is for my son to go with a motorcycle he is getting as a present. I specifically asked that the documentation, which I need to get the new vehicle taxed, was sent to my email address and not posted to him as named policyholder. Despite this I have not received the documents by email but by post addressed to him. Fortunately he hadn't noticed the letter among the pile of other stuff for me so I was able to intercept. This could have spoiled a surprise in which case you would have got a "very poor". This cannot be that unusual a request.