Very poor service from Lexham Personal Insurance. I have a 10- bike commercial (bike school) policy via Lexham. My girlfriend has (soon to be had) a private policy which should have renewed 23rd May. She has paid the new renewal fee in full, as supported by her bank statement, but has not received her Certificate of Insurance, which as it comes via e-mail should be almost instantaneous. This is despite 2 phone calls to Lexham. Today, Sunday 26th May, we have been unable to venture out on the bike as the MID database (AskMID) is showing that her bike is NOT insured. I WILL be cancelling my commercial policy with Lexham.