Took over 1 hour on the phone just to add one motorcycle to my current policy, didn’t seem to have any sense of urgency even though I explained I was on a train journey, every time putting me on hold for quite a while at a time. Then wasting more time going round in circles, I had to change my tone and ask what do you need from me to insure my motorbike as I was getting delayed, and when I tried to say that it was taking too long and I had to go on the tube he basically said “what do you want to do?” Meaning I either wait or have to start over later not even given me an option to call back and carry on or anything. I have insured bikes many times never taken so much of my time and my customer needs weren’t met. Customer service and reassurance was not there. Will be looking to change insurance providers.