Their customer service is fantastic! Called in for an address change on my policy, unfortunately the person (I didn't catch his name) I reached was unsure of the best advice due to it being a complicated situation on my end. He gave me the option to hold or to arrange a call back, I chose a call back. They called me back the same day and the wonderful Maddie helped me sort everything out and gave me extra information on things I was unsure of. I'm not overly experienced with this stuff but she was brilliantly helpful, polite, very thorough and explained things clearly for me so I could confidently choose what I wanted to do.