The ordering and delivery process was a bit disappointing. The website should be improved to clearly state & stress clearly the company doesn’t recommend putting some products anywhere but a ground floor. We ordered and basically received a call explaining it can’t go where we’d planned, all of that could be explained on their website and saved me the hassle. This necessitated changing the type of table to a smaller one, and as I’d purchased a load of accessories separately (balls, snooker cues, cover etc all of that was now ‘too big). The delivery window was not met, and I think maybe they forgot us, because once I chased them (after 2 weeks of radio silence), they gave me a delivery window just a few days away. The couriers were not professional, not unfriendly, just a couple of likely lads in a beat up van, with no handbrake so they had to roll it against a wall in the street LOL (it’s hilly where we are). The 6’ pool/air hockey flip table I ended up with needed to be carried upstairs , but their delivery guys wouldn’t do it,(and we were informed they wouldn’t so no surprise there).. so I had to pay another £90 to have a local moving company move it for me (literally done in two minutes). We weren’t in a hot hurry, so none of this really mattered, everyone I spoke with or communicated with at Liberty was good, just let down by their cheap shipping, processes and website info: so easy to fix. The product is fun , was easy to assemble and although hard to level it’s good enough for family fun. It’s not meant to be a serious pool table, but it’s good enough to have competitive games with my teens and overall we think it’s a great family fun product and will be worth the money.