Worst service ever. Ordered food which was supposed to be delivered in 40-50 mins according to the app. I used their FoodTracker to follow the order, and close to 40 mins, the countdown timer for ETA randomly added 30 mins. Called the restaurant and they said the food is ready and waiting to be collected by the rider. Eventually it arrived 90 mins after the order, while it was sat in th restaurant, getting cold for over 1hr. Sent the order back and requested refund, but their support say (I quote) "Unfortunately, we can not refund the money without the agreement of the restaurant, because the purchase contract is between the restaurant and you and we act in this case only as an intermediary, which transmits the order. Therefore, as my colleague has already told you, I would ask you to contact the restaurant directly in order to find a good solution for both parties." I had already spoken to the restaurant and they said it was the rider who didn't come to pick it up. So clearly Lieferando is in breach of contract. Do yourselves a favour and find another service to get your food delivered.