This was a reorder, so I was already favorable. But the box in which the items arrived was a little too large, with the space being filled with brown paper - which was unasked for waste. Getting into the box involved a fight with, imv over strong sticky tape. I had to use a knife to cut my way into the box. While there was a good-looking notice inside the lid, there was no physical or email address - which seemed thoughtless. More waste. By this stage, I was getting worried about whether the lack of thought might apply to the formulation and origins of the products purchased. By now I was wondering about trying to find alternative suppliers for the next purchase, with whom I could have more trust.