What went wrong - in a word - UPS! I was recommended to Pycnogenal as a supplement for BPH and have been using it for some time. I live in the UK and unfortunately life extension use UPS to make their deliveries here. I've had a poor opinion of UPS and the slow, dysfunctional way they seem to operate for many years now and up to now found with my deliveries of Pycnogenol that they were regularly changing their delivery days and slots right up to the last minute. However, with my last shipment they suddenly added a delivery charge of £46.77 (this was on an order of £198 - so approx 25% add on cost!) which I have never had to pay before and so I refused to accept the goods or pay the charge. When I contacted Life extension they informed me that this was incorrect but seemed totally unable to change matters other than UPS turned up a week later with my order demanding the same amout of money again! I've now requested a refund and will go elsewhere from now on - Life extension have and are allowing UPS to tarnish their reputation - they are going to discover this is bad business - you have been warned.