The products are good...this is my second order..yet my discomfort and why I was hesitant to order more is because of customer service. Both via email and by the phone there's this dismissive attitude! Over the phone is all "it should be shipped today... it should this, it should that..." the person on the phone even laughed at me cause I was asking about information that's stated in the website and he said: "sometimes it works like that and sometimes it doesn't .." what kind of answer is that? in my first order I asked about shipping times since the tracking number wasn't updating and I got scolded by email about how I live in Spain and the store is in Holland... it has been very disrespectful...I almost didn't order this second time... just asked about why it hasn't shipped since its been 2 days since I ordered, and the person over the phone tells me: " that can happen..." there's no concrete answers and he doesn´t know when my order will arrive ... really ? this is a very disappointing customer service ...still, here I am with no idea when ill get my order ...