Dear Life Extension Europe Team,
I recently placed an order (Order #300090046) on 23/07/2025 for the following items:
- NAD+ Cell Regenerator™ and Resveratrol Elite™ (3 units, €45.32/unit)
- Applied discounts (Miss You Campaign, Affiliate, and Bonus Points)
Upon completing the payment via Credit Card, I noticed that the total amount was charged in Pounds (£110.56) instead of Euros (€), which is the currency displayed for all product prices and subtotals in my order summary (attached screenshot for reference).
I kindly request clarification on this discrepancy and assistance in resolving it. Specifically, I would like to:
- Understand why the payment was processed in GBP despite the prices being listed in EUR.
- Request an adjustment to reflect the correct amount in EUR or a refund for the difference due to the currency conversion.
Please let me know the next steps to resolve this matter. I appreciate your prompt attention and look forward to your reply.
Best regards,
Jacqueline Georgieva
1 month ago
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