You can tell a lot about a company by the way they deal with their customers! I ordered a bottle of alcohol free gin as a gift for my sister on Thursday which was due to be delivered on Friday. There was a routing error by the courier which meant it was delayed. I emailed Lightdrinsk customer service on Friday and explained the situation, who Ryan their customer service manager responded within an hour, to say a new bottle was shipped and will be delivered on Saturday free of charge. Bottle arrived as expected on Saturday, with a happy sister and her alcohol free gin :-) Would recommend this company to friends and family.