Login
Start Free Trial Are you a business? Click Here
Anonymous
I ordered two shirts, both the same size. They took very long to get here. I didn't know the order was coming from China. One had a head hole that a child's head could not fit through. I asked to return the shirt. Customer service asked me to take a photo with a tape measure! I did this, and sent the photo. They then gave me three options. #1 Return the shirt for a refund, but I had to pay shipping costs to China, which cost as much, or more than the shirt itself. #2 Keep the shirt and get $15 credit in their store on another item #3 Keep the shirt and they would give you $10 back. None of these seem fair for a defective shirt that I can't even pull over my head. But since I never want to order from them again, I decided to take the $10 back and cut my losses. I am still waiting for the $10 to appear on my credit card. Don't order from this company. The quality of the product is awful. If the product is defective, you can not get a full refund. This means, they can send you junk and you have no recourse. It is a scam
4 years ago
Read LightInTheBox Reviews
LightInTheBox has a 3.8 average rating from 9,186 reviews