LightInTheBox Reviews

2.90 Rating 20 Reviews
50% of reviewers recommend LightInTheBox

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20 reviews
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Dark in the Box
Customs is ok in principle, but 1) adds so much to the price (partly due to admin fees customs add for processing the customs!), it would be cheaper elsewhere, or even in my local store, and 2) it required phone calls and emails with customs to clear the matter, then it required me to be home to physically receive the goods, and pay the customs in cash only!!! Not worth it, never again.

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Dark In The Box
Verified Reviewer
"Customs is ok in principle, but 1) adds so much to the price (partly due to admin fees customs add for processing the customs!), it would be cheaper elsewhere, or even in my local store, and 2) it required phone calls and emails with customs to clear the matter, then it required me to be home to physically receive the goods, and pay the customs in cash only!!! Not worth it, never again."
Helpful Report
Posted 2 weeks ago
Anonymous
"This company do not clearly state that you will need to pay customs tax to have your goods delivered instead you get a card through your door from Royal Mail telling you to pay the extra before your goods can be delivered but then they charge you an extra £8 just for the card being put through your door. ABSOLUTELY SCANDALOUS!!!"
Helpful Report
Posted 1 month ago
Keith Watson
"the products i received were good although it did take some time to receive them."
Helpful Report
Posted 3 months ago
"I ordered this on 4th December 2017 for a Christmas present. When I was buying it, it said 10-12 working days delivery. Once I’d ordered it said 10-18 days delivery. I still have not received it and it is now 15th February 2018. I have chased and chased. I have been fobbed off and delayed by standard response emails. Do not buy from this company."
Helpful Report
Posted 3 months ago
"The product that l purchased was awful do not purchase canvas art what a waste of my time and money"
Helpful Report
Posted 4 months ago
"The promised delivery time was not accurate, not even slightly. Odered for a Christmas Present and still not arrived on 3rd of January. Was stated as express delivery with Tracking, but the courier used does not provide Tracking, On complaint the advise was it can take 30 Business days, which was NOT what was advertised. The advise was I should keep it when it arrives as courier costs for return would be high. Poor Service..."
Helpful Report
Posted 4 months ago
Anonymous
"All of the small purchases I made arrived in good condition and made excellent presents."
Helpful Report
Posted 4 months ago
Anonymous
"Quality and prices as well as up to the minute styles make it a must for me"
Helpful Report
Posted 4 months ago
Lissa Maria Short
Unverified Reviewer
"The quality and sizes are a joke,I placed 4 orders managed to cancel 2 of them waiting a refund which can take up to 24 days. Accepted 1 order after paying £25 to DHL needs to be returned to Poland don't yet know how much that will cost , The order was £77, no bargain to be had there......Then UPS wanted £31 for me to accept a parcel at the door, I'm not going to accept any more rubbish from this company. Now I have another parcel order value £162 DHL want £23 as I haven't paid this I don't know how much UPS want. I've been told by pinni at customer complaints to pay all duty charges and returns and they will try to get it refunded.....i'm not happy in doing this as I haven't received a refund yet. not only that I don't have the money, I'm a disabled lady with limited funds it took me 5 months to save £300 to buy what I thought was reasonably priced clothing, how wrong was I . This is the first and last time I order from the internet I feel that the shipping taxes duty and returns wasn't made clear enough especially for first time users So as it stands I have yet to see any money back and will be charged 2 ways shipping by the carriers x2 which leaves me without any of the clothes , £300 down and awaiting a nice bill from carriers or do they mean couriers I do not know, well all I can say is have a nice xmas"
1 Helpful Report
Posted 5 months ago
Lissa Maria Short
Verified Reviewer
"The quality and sizes are a joke,I placed 4 orders managed to cancel 2 of them waiting a refund which can take up to 24 days. Accepted 1 order after paying £25 to DHL needs to be returned to Poland don't yet know how much that will cost , The order was £77, no bargain to be had there......Then UPS wanted £31 for me to accept a parcel at the door, I'm not going to accept any more rubbish from this company. Now I have another parcel order value £162 DHL want £23 as I haven't paid this I don't know how much UPS want. I've been told by pinni at customer complaints to pay all duty charges and returns and they will try to get it refunded.....i'm not happy in doing this as I haven't received a refund yet. not only that I don't have the money, I'm a disabled lady with limited funds it took me 5 months to save £300 to buy what I thought was reasonably priced clothing, how wrong was I . This is the first and last time I order from the internet I feel that the shipping taxes duty and returns wasn't made clear enough especially for first time users So as it stands I have yet to see any money back and will be charged 2 ways shipping by the carriers x2 which leaves me without any of the clothes , £300 down and awaiting a nice bill from carriers or do they mean couriers I do not know, well all I can say is have a nice xmas"
1 Helpful Report
Posted 5 months ago
Lissa Maria Short
Verified Reviewer
"The quality and sizes are a joke,I placed 4 orders managed to cancel 2 of them waiting a refund which can take up to 24 days. Accepted 1 order after paying £25 to DHL needs to be returned to Poland don't yet know how much that will cost , The order was £77, no bargain to be had there......Then UPS wanted £31 for me to accept a parcel at the door, I'm not going to accept any more rubbish from this company. Now I have another parcel order value £162 DHL want £23 as I haven't paid this I don't know how much UPS want. I've been told by pinni at customer complaints to pay all duty charges and returns and they will try to get it refunded.....i'm not happy in doing this as I haven't received a refund yet. not only that I don't have the money, I'm a disabled lady with limited funds it took me 5 months to save £300 to buy what I thought was reasonably priced clothing, how wrong was I . This is the first and last time I order from the internet I feel that the shipping taxes duty and returns wasn't made clear enough especially for first time users So as it stands I have yet to see any money back and will be charged 2 ways shipping by the carriers x2 which leaves me without any of the clothes , £300 down and awaiting a nice bill from carriers or do they mean couriers I do not know, well all I can say is have a nice xmas"
Helpful Report
Posted 5 months ago
"bought a new phone, came with different MEID on the box and in the phone, that is, sold second-hand or rebuilt under the guise of a new one. The support service very quickly accepted their mistake and started the correspondence of bargaining about compensation, agreed that they will return to paypal, it took 10 days, there was no money, we started making a refund, we gave a coupon for $ 30 when buying from $ 159, but to take something again for this amount is completely reluctant. I started writing to be returned to paypal, they got up on their own that they returned and will not return. opened a dispute in paypal, but as it turned out they can not do anything and force the seller can not, so there is no hope for paypal either."
1 Helpful Report
Posted 6 months ago
"WORST SERVICE, THEY TOOK MY MONEY BUT NOT DELIVERED"
1 Helpful Report
Posted 7 months ago
JESSICA COUCH
"The prices are amazing, and the dress is beautiful. Shipping took a little longer than I had anticipated, but I’m very grateful for the quality of the dress."
Helpful Report
Posted 7 months ago
JESSICA COUCH
"The prices are amazing, and the dress is beautiful. Shipping took a little longer than I had anticipated, but I’m very grateful for the quality of the dress."
Helpful Report
Posted 7 months ago
Monique Sapla
"Amazingly low prices, so many products to choose from and good quality. Only delivery takes up to two weeks, but it says so online so can't complain!"
Helpful Report
Posted 9 months ago
Beata Szatmari
"The quality is very good for a cheap price."
Helpful Report
Posted 10 months ago
Ephron
"Service was good. Easy to navigate through there website. Items delivered on time. Quality products. Good company."
Helpful Report
Posted 10 months ago
Anonymous
"They had items I was looking for at a competitive price and cheap delivery."
Helpful Report
Posted 11 months ago
Anonymous
"Value for Money and product choice is excellent. I selected standard shipping. It came on time. Other shipping options available."
Helpful Report
Posted 11 months ago
LightInTheBox is rated 2.90 based on 20 reviews