LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,276 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have always had great service”

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Posted 3 days ago

“The item arrived on time and as described.”

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Posted 4 days ago

“I love the styles and colours of these clothes, have to watch the sizing a bit, but the delivery is always quicker than expected.They also wash beautifully.”

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Posted 1 week ago

“My first order was delivered on time and was very good quality,my second order was ordered beginning of February and I’m still waiting delivery. There has been no communication as to the delay. An update would be good. David Schofield”

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Posted 1 week ago

Dear David, Thank you for taking the time to share your feedback with us — we truly appreciate it. We’re glad to hear that the first shirt met your expectations. We shipped that one separately so you wouldn’t have to wait for the rest of the order. For the other shirt, our team is currently following up with the supplier and will provide you with an update as soon as we receive confirmation. I have created ticket # 104039946 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Emma Customer Service Lightinthebox

Posted 1 week ago

“good products at very reasonable prices. Kept me informed regarding delivery and delivered as advised.”

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Posted 1 week ago

“Shirt quality is excellent. Every shirt I have bought is much admired and commented on.”

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Posted 1 week ago

“this company has excellent customer service I received my 2 watches very quickly, they work very well and now I am used to them I am used to their functions. very good value for money. thanks for everything.”

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Posted 1 week ago

“Service is very good, regular updates on tracking for delivery. Quality of the items purchased also very good. I have purchased a number of long sleeve casual polo shirts and am very pleased with them although I would have liked a cuff on the sleeves.”

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Posted 1 month ago

“Great company to deal with and very good products..”

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Posted 1 month ago

“Hi thanks for all help me and all nice clothes I get for you and nice dress s”

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Posted 1 month ago

“Love the sofa covers”

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Posted 1 month ago

“good quality hood”

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Posted 1 month ago

“I've Bought a few items from Light in the Box and I have been pleased with the quality of each item and they are great value for money. Everything has arrived promptly and well packaged.”

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Posted 1 month ago

“Quality excellent and delivered when they said they would.”

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Posted 1 month ago

“You get what you see on the photo, sizes are perfect so far,looking forward to my imminent order again.”

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Posted 1 month ago

“Good quality items at very reasonable price, excellent communication from customer service and quick delivery Regards Mal C”

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Posted 1 month ago

“The articles arrived in perfect condition and pretty quickly , I have always (since my first purchase) been very pleased with the quality and fineness of all items I have bought , will continue to order anything I need from this excellent company. Steven Bowman.”

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Posted 1 month ago

“Such lovely jackets well made and comfortable to wear”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“I am a new customer and I was pleased with the delivery of my products. They were delivered on time and as described so I will be ordering more from this site and recommending to friends and family. Pretty reasonable prices too”

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Posted 2 months ago

LightInTheBox is rated 3.8 based on 9,276 reviews