LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Online ordering straightforward with really good variety of products. Wig I purchased is of good quality and fair price. Delivery was on time”

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Posted 6 days ago

“Produit de grande qualité à des prix ultra compétitif. Je recommande fortement notamment pour le suivi et les échanges C’est parfait”

LightInTheBox 5 star review on 27th October 2026

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Posted 1 week ago

“I received the 2 shirts I ordered when I came home from a short break. They both look great, the colours & fit are spot on. Thanks again for another 2 great items for my wardrobe. Yours in Art, J. Coulter. (Ayrshire, Scotland)”

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Posted 3 weeks ago

“This is the first time I've ordered from LightInTheBox and I have found them a excellent company to deal with. I was kept informed all the way through on the situation of my ordered, from when they received the order, when it left, when it was in flight and when I should receive the delivery. They gave me a delivery time between two dates and it was delivered on the first date stated and it was delivered by the Royal Mail which meant it was handed to us person to person by our local postman very politely. A big 10 out of 10 for LightInTheBox and I will be using them again.”

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Posted 3 weeks ago

“I AM VERY NEW TO THIS COMPANY but i cannot get over the value for money on items, and the Quality. Amazing choice of virtually anything you are looking for. The flash sale section is a really fun place to check out. I also find that the size of the advertised item is true to size...i am from uk and i am size 14 i usually buy medium from this company but i do check every item sizes and sometimes the large is actually a better fit for some items it is important to check every single items individual size...the the fitting they send you is perfect. Agreat place to shop...and to get a bargain...we all like a bargain. and dont forget if you check into the app each day without making a purchase you build up points which helps make further purchases cheaper.... see for yourself .....jenny”

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Posted 1 month ago

“All products arrived on time and as described”

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Posted 1 month ago

“GOOD PRICES, EASY TO ORDER, LOVELY PRODUCTS.”

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Posted 2 months ago

“So much choice, and great service......great to have such a bright "light in the box"”

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Posted 2 months ago

“Easy to order, nice quality leather shoes - superfast delivery - all good”

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Posted 2 months ago

“We love the bin stickers we ordered, just like in the photo online. We were happy with the despatch and was kept up to date on the tracking. All in all we are. Set happy with our purchase and delivery. Would recommend.”

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Posted 2 months ago

“I had a very smooth transaction with LightInTheBox. My shirts arrived promptly. I am delighted with the fit and quality of the shirts. I’ll buy from them again.”

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Posted 2 months ago

“I have dealt with Light in the Box for a few years now. The clothes and shoes i've purchased from them have always been of good quality, they are true to the size ordered, and only once have i had a complaint, about a mark on an item bought, which was resolved quickly. I recommend them - give them a try! Mac”

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Posted 2 months ago

“Excellent place to buy all the good quality, bright shirts for my music work - lots of lovely compliments from people who tell me how much they like them!”

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Posted 2 months ago

“I ordered a dress for a wedding in good time, delivery took longer than I expected but the dress arrived a couple of days before the party. I was very happy with the fit and the quality of the dress and was very comfortable wearing it. I got lots of compliments and several ladies (including my sister!) asked where I had found it. I told them of course. This was my first purchase from LightInTheBox and I will definitely be looking again.”

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Posted 3 months ago

“well made product, but was too small and it turns out there is no return system.”

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Posted 3 months ago

Dear Carol, Thank you for your feedback. We're sorry for the sizing issue and any misunderstanding regarding our return process. We do offer after-sales support, and upon checking we had already accepted and marked your request as resolved. I have created ticket # 104235298 to guide you with the return process. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. We look forward to resolving this for you as quickly as possible. Sincerely, Emma Customer Service Lightinthebox

Posted 3 months ago

“Very pleased with my latest purchases the quality was very high and the cost was quite reasonable I will certainly make further purchases with lightinthebox in future”

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Posted 3 months ago

“I never had a problem with any products I purchased from this site and will continue to purchase from it”

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Posted 3 months ago

“I find Light in the box generally excellent for buying dresses in particular. It is very quick and efficient and also returns your money quickly if there's a problem. Using the app renders it cheaper for purchases also.Make sure to check correct length of garment chosen”

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Posted 3 months ago

“Excellent produce, it did take some time to arrive, but we'll worth the wait”

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Posted 4 months ago

“The shirt I ordered arrived on the 16th of June at 11.11. I'm very happy with it. Great colour, the right material, & also a very nice fit. I shall wear it on my next train journey down to England. (Mr. J. Coulter, Ayrshire, Scotland).”

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Posted 4 months ago

LightInTheBox is rated 3.8 based on 9,313 reviews