LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,092 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have raised return instruction with you as the shirt (logo to small) is not as shown in the photo on your website, I don't as yet have a reply, I'm happy to exchange the shirt for the one shown on your website, the Christmas Tree logo is not as shown.”

Helpful Report

Posted 1 week ago

“Never a problem”

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Posted 1 week ago

“arrived, everything was good, no problems liked all my purchises”

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Posted 1 week ago

“ordered an Lsize fleece shirt. arrived- good thickness and beautiful shirt but unfortunately too small for me.”

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Posted 1 week ago

“very happy with the way you conduct your bussiness thank you”

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Posted 1 week ago

“Good communication throughout the buying process. Delivery didn't take long. Items as described. I won't hesitate to use LightinTheBox again.”

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Posted 2 weeks ago

“The items I have bought from this company have been good quality at a competitive price. The updates on delivery are good and are on time. Very happy customer.”

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Posted 2 weeks ago

“It wasn't really a positive review.The two beanie hats that i ordered from the photo weren't the two that i received. Regards Christy”

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Posted 2 weeks ago

“Lovely products and service”

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Posted 3 weeks ago

“They were very good with my order and I am really pleased with the recliner covers too . I’ve ordered some more so I can have a change of. Thank you IN”

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Posted 3 weeks ago

“100% Ticketyboo.”

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Posted 3 weeks ago

“I am very happy with the quality and condition of the products I got from lightinthebox”

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Posted 3 weeks ago

“I love my new phone case, excellent quality and would highly recommend”

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Posted 1 month ago

“Loved the jumper, good quality, good fit.”

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Posted 1 month ago

“Easy to order, quick delivery, and very good fit and quality”

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Posted 1 month ago

“Very good and easy to understand website very good variety of products and clear on price and postage”

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Posted 1 month ago

“Excellent communication and fast delivery”

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Posted 1 month ago

“light in the box has lots of quality clothing plus clothing for men and women some items are mind b lowing originality”

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Posted 1 month ago

“Purchased Seat covers came on time and fitted to a T delighted with my purchase. J&C”

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Posted 1 month ago

“Nice looking watch in bright pink to match my pink outfits. Kept informed of delivery status all the way through. Will enjoy wearing”

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Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,092 reviews