LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,257 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new customer and I was pleased with the delivery of my products. They were delivered on time and as described so I will be ordering more from this site and recommending to friends and family. Pretty reasonable prices too”

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Posted 1 day ago

“This was my second purchase from Light-in-the-Box; Both purchases were identical, as the product proved to be ideal. Navigating the website and payments are very easy to follow. Superb range of goods for sale.”

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Posted 2 days ago

“LightinTheBox has everything you could possibly want or need plus ample of everything else. Good quality and fast delivery too”

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Posted 1 week ago

“Winter is upon us here in the UK so I have added sheepskin innersoles Boy are they cosy snug as a bug in a rug”

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Posted 1 week ago

“I have yet to have a bad experience with the company. Items are shipped speedily, arrive in good order and are as expected. I can highly recommend the #company.”

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Posted 1 week ago

“Always a bit dubious when it comes to ordering clothes online, I really needn't have worried when it comes to Light In The Box. A couple orders so far and I really can't fault the quality and service. It has been an excellent journey and with so much choice there is really something for everyone here.... from the sublime to the dynamically abstract. Amazing....”

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Posted 1 week ago

“Product does not work as discribed and unable to return total rip off”

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Posted 1 week ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103940879 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 week ago

“I found it very easy to find,select and pay for my items.A fantastic choice of items to chose from and delivery is as quick as it can be.”

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Posted 2 weeks ago

“It was a good product to buy it. I am very happy .”

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Posted 2 weeks ago

“Arrived as expected. Product was 👍 great.”

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Posted 2 weeks ago

“to complicated”

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Posted 2 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103910509 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 weeks ago

“IT IS JUST RIGHT LIGHTING OUR COUNTER”

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Posted 3 weeks ago

“happy with the outcome from customer services”

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Posted 3 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103908844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 weeks ago

“My daughter put these cord lights on the bags she makes and they look impressive. Good value and p&p. Quickly sent too.”

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Posted 3 weeks ago

“Brilliant service and great product”

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Posted 3 weeks ago

“1st Class Item's:”

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Posted 3 weeks ago

“I ordered 6 dining chair covers from Light in the Box. Unfortunately the covers were too big and did not fit my chairs. I contacted Light in the Box and after supplying them with photos and information as requested I was delighted to receive a full refund. I was very happy dealing with this company and would definitely use them again.”

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Posted 4 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103890883 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 4 weeks ago

“I had a lovely copy on a T shirt/jumper. of a xmas evening suit, which looks great, all printed on the top. looks the part.”

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Posted 4 weeks ago

“We purchased a Christmas garage banner and we were extremely pleased with the product, as it was well made and the quality surprised us. It was easy to erect on our shed above our Santa display.”

LightInTheBox 5 star review on 9th December 2025

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Posted 4 weeks ago

“Light In the Box. Has à excellent online shopping experience. They go to a lot of trouble to make sure your orders are delivered. It's so easy to keep track of your order by following tracking service .excellent service all round. Thanks again Teresa Ireland.”

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Posted 4 weeks ago

LightInTheBox is rated 3.8 based on 9,257 reviews