LightInTheBox Reviews - Read 7,127 Genuine Customer Reviews

3.5

Based on 7,127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 26th July 2022

Anonymous

Anonymous // 01/01/2019

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“Their returns system is impossible and unacceptable. I will never use them again. Item not as advertised. I am not a happy person. Please do not buy from this site.”

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Posted 1 day ago

“Really pleased with the brightly coloured dresses I have bought recently from this company. Beautiful material and the perfect length.”

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Posted 4 days ago

“I recently ordered some maxi dresses from lightinthebox. I am really impressed with the choice, quality and price of the items I ordered. Everything from ordering to delivery was easy and straightforward. The hardest part was choosing what to order. Very happy.”

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Posted 4 days ago

“Good service. But slow delivery. Payment system update please”

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Posted 4 days ago

“So far I am very pleased with my purchases. The only problem maybe on sizing. The hooded jumper I bought has washed perfectly. So far so good. Well done Light in the Box”

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Posted 5 days ago

“I am completely confused by the return policy. I am unable to get to the shops as I am 85 and so bought dresses online. I am still waiting for instructions to return 3 of h the 4 dresses and meanwhile am just sent a huge amount of marketing material via email”

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Posted 5 days ago

“I love the solar lights .not up yet as still sorting my garden out, But when I have sorted it,I will send a photo of my solar lights, As I do love solar lights”

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Posted 6 days ago

“Fast, reliable service. Goods as pictured on the website, all reasonably priced. A 'go to' for anyone who has to shop online.”

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Posted 6 days ago

“Great company, very good quality clothing.⁷”

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Posted 6 days ago

“LightinTheBox is now my go to site for everything.”

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Posted 6 days ago

“made an order for two dog jacket - spent hours with tape measure and checking sizes but they arrived too small contacted company who asked me to return to China - did not know I was buying from China for exactly these issues of return But found a UK address and returned to there and company refunded money less £1.55 So ordered again - this time had lost my new customer free post discount but nice jackets (don't know why we don't make them in the UK) and so made order this time double checking sizes because apparently I had made some mistake although I was pretty certain I had double checked but different jackets have different size ratios so.. Since a larger size would be longer and that was a bit weird, I changed order for three lovely jackets perfect for messy dog to wash etc plus another for cold snow Triple checked sizes of orders So when they arrived Chihuahua size I was amazed - my dog is larger than a border collie And they insist it was my mistake and have told me I have to return to China or will not get refund (UK warehouse will not accept return) and then I will only get 20% discount They say the only solution is to keep the items and get a 30% Voucher As if I am going to fall for that again”

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Posted 6 days ago

“Had 5 items of clothing delivered to the UK from this company always delivered before stated date and packaged well. The yellow dress my husband said looked better on me than the catalogue photo”

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Posted 6 days ago

“Things from LightinThebox are unique and good quality.”

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Posted 6 days ago

“Don't buy anything from Light in the Box unless you are absolutely sure you want to keep them as it seems impossible to return those items which are smaller than the size indicates or you have bought because you are not sure of the size you need. There is no packing list and no returns address. This is a shame because I like the clothes I have bought from them and costly as I can't get a refund.”