LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,261 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality items at very reasonable price, excellent communication from customer service and quick delivery Regards Mal C”

Helpful Report

Posted 2 days ago

“The articles arrived in perfect condition and pretty quickly , I have always (since my first purchase) been very pleased with the quality and fineness of all items I have bought , will continue to order anything I need from this excellent company. Steven Bowman.”

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Posted 2 days ago

“Such lovely jackets well made and comfortable to wear”

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Posted 1 week ago

“Excellent”

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Posted 1 week ago

“I am a new customer and I was pleased with the delivery of my products. They were delivered on time and as described so I will be ordering more from this site and recommending to friends and family. Pretty reasonable prices too”

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Posted 2 weeks ago

“This was my second purchase from Light-in-the-Box; Both purchases were identical, as the product proved to be ideal. Navigating the website and payments are very easy to follow. Superb range of goods for sale.”

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Posted 2 weeks ago

“LightinTheBox has everything you could possibly want or need plus ample of everything else. Good quality and fast delivery too”

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Posted 3 weeks ago

“Winter is upon us here in the UK so I have added sheepskin innersoles Boy are they cosy snug as a bug in a rug”

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Posted 3 weeks ago

“I have yet to have a bad experience with the company. Items are shipped speedily, arrive in good order and are as expected. I can highly recommend the #company.”

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Posted 3 weeks ago

“Always a bit dubious when it comes to ordering clothes online, I really needn't have worried when it comes to Light In The Box. A couple orders so far and I really can't fault the quality and service. It has been an excellent journey and with so much choice there is really something for everyone here.... from the sublime to the dynamically abstract. Amazing....”

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Posted 3 weeks ago

“Product does not work as discribed and unable to return total rip off”

Helpful Report

Posted 3 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103940879 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 weeks ago

“I found it very easy to find,select and pay for my items.A fantastic choice of items to chose from and delivery is as quick as it can be.”

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Posted 4 weeks ago

“It was a good product to buy it. I am very happy .”

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Posted 4 weeks ago

“Arrived as expected. Product was 👍 great.”

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Posted 4 weeks ago

“to complicated”

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Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103910509 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“IT IS JUST RIGHT LIGHTING OUR COUNTER”

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Posted 1 month ago

“happy with the outcome from customer services”

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Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103908844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“My daughter put these cord lights on the bags she makes and they look impressive. Good value and p&p. Quickly sent too.”

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Posted 1 month ago

“Brilliant service and great product”

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Posted 1 month ago

“1st Class Item's:”

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Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,261 reviews