LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,171 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value”

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Posted 5 days ago

“Great customer service,which is at the heart of any good business!”

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Posted 5 days ago

“EXCELLENT BAG, QUICK ON DELIVERY VERY SATISFIED THANK YOU”

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Posted 1 week ago

“I bought a couple of T-Shirts and the quality and the way they fitted (am a big guy so had extra large) fitted well and looked great on me and "not a fat guy in a funny shirt". It was so good i went on and bought another 6 t-shirts that i will wear on holiday but great for everyday wear. Do yourself a favour and get yourself a few T-shirts for the price its quality, you know you deserve it and in the future let me just say, "Your very welcome" Azam Khan Happy guy in Glasgow, UK.”

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Posted 1 week ago

“great value and style it arrives on time and makes you look fine.”

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Posted 1 week ago

“Seems to be a simple process placing an order and very likely to order from you again.”

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Posted 2 weeks ago

“Ordered my T-Shirt online, had it in less than a fortnight, delighted with the shirt, great quality material and a perfect fit, Could not recommend this company highly enough.”

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Posted 2 weeks ago

“I liked the way that your company provided updates on the journey of my goods thanks again for a great service”

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Posted 2 weeks ago

“Very good service”

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Posted 2 weeks ago

“Great company to do business with ,Items shipped straight away and tracking provided , Then send you a message did you get items posted to you . Other companies need to follow their high standard of service”

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Posted 3 weeks ago

“This top is great! I enjoy wearing it! Good value for money! Keep up the good work, and thanks to all concerned!😍😍😍”

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Posted 3 weeks ago

“Have purchased several shirts from LightInTheBox and everyone has lived up to expectations. The fit is as described and the workmanship is excellent. My latest order of t-shirts caused a bit of laughter from my wife, as the sleeves are 'unusual'!”

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Posted 3 weeks ago

“Great Product Great Service Will use again”

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Posted 3 weeks ago

“I have been delighted with every watch , good quality , reasonable prices and rapid free postage in many cases , I have now started a collection maybe two !!! Give Light in the Box a chance to impress you with their range and quality.”

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Posted 3 weeks ago

“I ordered a small shirt, but this time I got a medium. At least it's still o.k. to wear. I like the material. It has a good feel to it. Burgundy with a Paisley pattern. I shall wear it to Matlock in Derbyshire in couple of weeks. Not exactly the right size, but it still looks o.k. (Mr. J. Coulter. Ayrshire).”

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Posted 3 weeks ago

“Wonderful website. Plenty of choice with excellent prices. Sizing is spot on. Try you won't be disappointed”

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Posted 1 month ago

“Our 50 year old son thinks it's wonderful.”

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Posted 1 month ago

“Very pleased with the products that I have bought the quality is very good I ha e plmore orders”

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Posted 1 month ago

“very good items nice quality arrive on time niceley packed”

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Posted 1 month ago

“Fast delivery keep you updated with the items you have perched”

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Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,171 reviews