LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found lightinthebox on facebook, liked the style of some of their shirts, so bought one as a tester. The quality was on the ball. I've since bought another 10 shirts from them. Im a man of a certain age, so like to dream a little younger. (im not really vain) ((no, honest))”

Helpful Report

Posted 1 day ago

“A very informative, constructive website that drew me in to make a purchase from this company. I was informed all the way at each stage where my product was, as I tracked it from its source in China. The speed of delivery, I thought, was exceptional. Thank you.”

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Posted 1 day ago

“received T shirt and was delighted with it and the quality of print”

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Posted 1 day ago

“First purchase hesitated but did it. Couldn’t resist buying husband the shirt. Surprised that order came within time. Great purchase. Great communication. Placed 2nd order of more shirts. Downfall delivery does take longer but worth the wait.”

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Posted 1 day ago

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Posted 1 day ago

“Good product and service”

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Posted 1 day ago

“My most recent order from Lightinthebox has not yet been received by me. The shipping company used by Lightinthebox has closed down and gone into receivership and are no longer contactable. I have emailed Lightinthebox several times detailing the order number and requesting their help but the only response I get is repeatedly explain the problem and advise on how to track my order.It is obvious their customer service team are not reading my emails properly and have no desire to sort the issue out. I will not be placing any further orders as their customer service is a joke.”

Helpful Report

Posted 1 week ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103820496 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 days ago

“Items as described, good price”

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Posted 2 weeks ago

“LightInTheBox kept me updated about my parcels and when to expect delivery. They all arrived in perfect condition.”

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Posted 2 weeks ago

“The Christmas t-shirt i got my husband is far to big. Your website is not easy to use & i have found it difficult to request to send it back. Not happy about this as it wasn't cheap”

Helpful Report

Posted 3 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103791354 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 weeks ago

“It was as stated. Arrived early and quality was good”

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Posted 1 month ago

“What an incredibly well-made T-shirt. The colours are as you see them on screen. The sizes are perfect.”

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Posted 1 month ago

“A fast and efficient service and always keep you up to date on your order. The web site is easy to use and are always there to answer any questions you may have. Highly recommended.”

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Posted 1 month ago

“plenty of items to choose from. process to follow is clear and itms are sent without issues.”

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Posted 1 month ago

“I'm not one who usually buys clothes offshore but I thought it time to 'test the water'. First impressions a vast selection of items, possibly too vast, but designs good to the eye at fair prices. So I placed an order for both myself and wife. We weren't disappointed, not too long between ordering and receipt, sizes bang on, quality good, colours/design just as per the site. Very pleased, so I've already reordered and likely to do so again in the future.”

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Posted 1 month ago

“The recent purchaseshave been excellent Quality and perfect fit on the cargo shorts and the T Shirts "So Go Ahead!! " Whats Not to Like On this Site " All good quality”

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Posted 1 month ago

“Excellent products, at excellent prices delivered with great speed and efficiency.”

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Posted 1 month ago

“Hi very helpful and nice and go out there way to help and all thank me when by some thanks Pauline keane”

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Posted 1 month ago

“Excellent service and delivery”

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Posted 1 month ago

“Did you say Jack in the box No light in the box They sell everything from vests to socks Give them a try Just have a look You'll be glad you did The little time it took”

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Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,225 reviews