LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,208 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi very helpful and nice and go out there way to help and all thank me when by some thanks Pauline keane”

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Posted 1 day ago

“Excellent service and delivery”

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Posted 1 day ago

“Did you say Jack in the box No light in the box They sell everything from vests to socks Give them a try Just have a look You'll be glad you did The little time it took”

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Posted 1 week ago

“great fit, great price and great delivery. thank you.”

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Posted 1 week ago

“Seedy and efficient service”

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Posted 1 week ago

“I don't use the internet to buy many things but when I do I always look at LightinThe Box and usually find what I'm looking for. My experience with my purchases has always been good - an easy site to look at what you need, good prices and minimum of delay in getting what I have bought. I recommend anyone to look here when they are looking to buy.”

Helpful Report

Posted 1 week ago

“Light in the Box are a excellent company to purchase items from, in my case ladies wigs, the wigs purchased so far are absolutely gorgeous and I am very pleased with them, they are a good price, the shipping costs are very good and all items are shipped fairly quick. Their website is excellent, it is really easy to use and navigate and they have a superb range of products especially wigs, they also have several payment options available, will definitely be purchasing more wigs from them very soon. S Janus”

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Posted 2 weeks ago

“Recieved my clothing package on the date specified , professionally packed and I must say very good quality materials , vibrant colours , good fit for the size I ordered. Good purchase overall”

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Posted 2 weeks ago

“Not good”

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Posted 2 weeks ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103710462 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 weeks ago

“Excellent value for money and very happy with the products”

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Posted 3 weeks ago

“Thank you for your service and the parcels that i have ordered from you”

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Posted 4 weeks ago

“My phone case arrived earlier than expected and was perfect. Such a useful case. Cannot find one fault with it, it is above and beyond my expectations.”

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Posted 1 month ago

“My wife loved the Kimono I bought,wears it regularly. It arrived ahead of due date I have ordered 2 more,another for wife and 1 for my daughter.”

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Posted 1 month ago

“I’ve ordered from Light In The Box several times now, and each time I’ve been impressed. The products are consistently high quality, stylish, and exactly as described. Shipping is reliable, and the prices are unbeatable for what you get. Whether it’s clothing, accessories, or home items, they offer great value without compromising on design or durability. Customer service has also been responsive and helpful whenever I’ve had a question. Overall, Light In The Box has become one of my go-to online stores. Highly recommended for anyone looking for affordable style and dependable service”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Excellent product, very good service and fast delivery. Have used them again.”

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Posted 1 month ago

“Goodsgood quality brilliant discounted price 2nd time I've ordered from lightinThe box will be using it again when necessary 100%”

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Posted 1 month ago

“SOME OF LIGHT IN THE BOX PRODUCTS ARE PAR -EXCELLENCE, OF HIGH QUALITY AND GOOD FOR VALUE WHEN ON SALE OR SPECIAL OFFER. CUSTOMER SERVICE ARE PROFESSIONAL, AS WELL AS OTHERS BEHIND THE SCENE. I HIGHLY RECOMMEND LITB FOR BOTH NEW AND EXISTING CUSTOMERS. MICHAEL HAMMOND U.K.”

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Posted 1 month ago

“Excellent product, well designed and at a great price.”

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Posted 1 month ago

“good site keeps you informed were your parcel is the only problem it takes to long for you to recive your parcel well its not a problem just wish it could be quicker”

Helpful Report

Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,208 reviews