reviews.io

Solutions

Overview Learn about Reviews.io solutions

Company Reviews Past customers reviews build trust in your company

Product Reviews Increase conversion & sell more with product reviews

Local Reviews Gain control over your local reviews and reputation

Features

Google Seller Ratings Get the competitive edge with Seller Ratings

Reputation Management Gain control over your online reputation

Reviews in Salesforce® Get in-depth customer insight within Salesforce®

In-store Reviews Publish & collect reviews within your store

Review Publishing Publish reviews and see SEO benefits

SMS Reviews Improve review conversion with SMS reviews

Review Photos Increase trust and customer engagement

Reviews Adverts Boost brand awareness and re-engage shoppers

Merchant Metrics Turn reviews into actionable insights

Competitor Analysis Take action with real-time competitor review data

Resources

Blog Latest news & tips about reviews

Downloads Library of PDFs including guides & case studies

Support Center Guides on integration, collecting & publishing reviews.

Plans Login Get Started for Free Are you a business? Click Here

LightInTheBox Reviews

2.09 Rating 43 Reviews

28% of reviewers recommend LightInTheBox

Company Reviews

Questions & Answers

613 Review Views (past 24 hours)

6PM

6PM

Are you a business owner?

See Business Solutions

Write Your review

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics

Shipping & delivery

Courier, Postal Service

delivery methods

Customer Service

Email

communication channels

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"I don't know how people could talk about good customer service, when there is NO customer service. Can't even reply to email. Only a "community". My email about delivery time said everything and nothing. 1. the package was already delivered 2. the package might be at shipping facility 3. the package was lost in shipment 4. contact shipper 5. delivery was refused All this in one email. They promised 3-4 business day delivery. Liars. They even charge extra for quick delivery. A joke, on customers."

Posted 4 hours ago

Are you LightInTheBox? Gain access to your dashboard so you can reply to this review.

"Shipping time was predicted to be 3 weeks. When I cancelled only got 50% refund. Chinese company"

Posted 6 days ago

"This is a fraudulent company and I strongly suggest you do NOT do business with them. I ordered 4 flower girl dresses from them, paid for 3-5 day rushed shipping and 2 months later didn't have any of the dresses. After cancelling my order and requesting a refund for all 4 dresses, I got 2 of the dresses (I had already purchased new dresses with another company) and I never got a refund for the other 2. They don't have a customer service line and the only replies I got were spam promos for their other junk products. AVOID!!!"

Posted 1 week ago

"Cheap material. Horrible customer service. You can’t send a direct email about your concern, you have to complete a “ticket” and it’s almist impossible to do. Site says 3-5 days shipping, and I placed my order Jan 19/2019. My first item was in that time. The second was about a week. And the third I haven’t received yet!! They sent by DHL which charges you huge brokerage fees. All said and done, terrible experience. I won’t be ordering from them ever again!!"

Posted 1 week ago

"They are just horrible. Buying something from them and actually receiving it, is like winning the lottery. Especially if the item's quality turns out semi decent.."

Posted 3 weeks ago

"I’ve been waiting for the preparation of my order for 1 month send lots of msg to client support and nothing once they have the money on their side they don’t give a them about you and your order.... oh my order value is 150 usd not a 10 usd gadget.... best regards"

Posted 4 weeks ago

"They sent me an email with an offer to leave a review for a fee! Here's the proof: the Opinion I wrote and the reward I never received because it is unprofitable! This company winds up so itself views and rating! How can you consider them honest. Ordinary Chinese are liars."

1 Helpful Report

Posted 1 month ago

"Yet again problems with this "online shop". I ordered two different orders, paid for with credit card and the payments both cleared (ordered 25 & 30 december and paid for) but still they have not sent my items yet. So that means that when you order something, it will not be sent for another week, eventhough you have paid. I contacted them and was told that both orders should be sent on the 8th. If not, I should contact them again. Let me give you all an advice... stay away from this shop. every order, I had to contact them for one reason or the other. They are NOT worth it. Do avoid."

Posted 1 month ago

"Still awaiting promised refund a month later! Website states my issues have been resolved but this is not true as the company has the returned item ,(after a soul destroying battle through the outrageously convoluted returns procedure...numerous emails, photos,wasted time) but the outstanding funds are not in my account! What is going on. Customer care is non existent"

Posted 1 month ago

"I was about to get a package that was set to be arrived to 26/12 at the latest. Asked again and got the answer that the package would arrive in another ten days. They did just copy and pasted with another date."

Posted 1 month ago

"Worst online company ever. Bought products in October and still have not received anything. All i get is excuses and being asked to wait till January!! If i wanted the products in January i would not have bought in October. These were Christmas gifts. Also refusing to refund me. Will never buy from them again!!"

Posted 1 month ago

"Lightenthebox is the worst. They r criminals. They r trying to rip me off for 228 dollars. Cancel order minutes after placing it. They ignore my cancellation request, and sent me shipment information. They should all be behind bars."

Posted 2 months ago

"This company does not even honour its own refund policy! Good never recieved refund requested at least 20 times. Ripped off don’t use these thieves"

Posted 2 months ago

"Very stupid company. No organisation. Packages don't come. I would give - stars if I could"

Posted 3 months ago

"I strongly advise anyone who is considering ordering anything from this company,not to. The level of service is disgusting,the goods I ordered and paid for were dreadful. These were returned I was refused a refund. Through no fault of my own I am now out of pocket. They have the returned item!and my money I have been left with nothing it is dreadful"

1 Helpful Report

Posted 3 months ago

"Worst company ever! Waited over three weeks past when they said that it would be delivered and then decided to cancel. Now they are telling me that it may take up to 45 days for my refund. No contact phone number either."

Posted 3 months ago

"Really hard to get in touch with them !Almost impossible! Conversations with them have an expiring date! Ticket is closed! You give up at the end ! You have to log into your account to see any new notifications but if you are late ....ticket is closed! Good luck to anyone who wants to waste their time and money!"

Posted 4 months ago

"Material is so cheap and not what is shown online, took close to 2 months to get here, no communication at all."

Posted 4 months ago

"Do not buy anything from this website. I have ordered and payed for the phone 60 days ago and still I did not receive it. More over I cannot track it. The phone is lost and they refuse to return any money back to me. Do not ever order anything from LightintheBox"

Posted 4 months ago

"Bought some clothes in a size large. What I got was size small. To exchange the clothes they told me to return them and they would ship new ones and pay the shipping fee's. So I did. And the shipping fee's ended up being very expensive because they are in china and I am on the other side of the world. So they ended up not paying them. And the new clothes do not even fit that well either!"

2 Helpful Report

Posted 6 months ago

«
1
2
3
»

LightInTheBox is rated 2.09 based on 43 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support