LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,301 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,301 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent place to buy all the good quality, bright shirts for my music work - lots of lovely compliments from people who tell me how much they like them!”

Helpful Report

Posted 6 hours ago

“I ordered a dress for a wedding in good time, delivery took longer than I expected but the dress arrived a couple of days before the party. I was very happy with the fit and the quality of the dress and was very comfortable wearing it. I got lots of compliments and several ladies (including my sister!) asked where I had found it. I told them of course. This was my first purchase from LightInTheBox and I will definitely be looking again.”

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Posted 5 days ago

“well made product, but was too small and it turns out there is no return system.”

Helpful Report

Posted 2 weeks ago

Dear Carol, Thank you for your feedback. We're sorry for the sizing issue and any misunderstanding regarding our return process. We do offer after-sales support, and upon checking we had already accepted and marked your request as resolved. I have created ticket # 104235298 to guide you with the return process. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. We look forward to resolving this for you as quickly as possible. Sincerely, Emma Customer Service Lightinthebox

Posted 1 week ago

“Very pleased with my latest purchases the quality was very high and the cost was quite reasonable I will certainly make further purchases with lightinthebox in future”

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Posted 3 weeks ago

“I never had a problem with any products I purchased from this site and will continue to purchase from it”

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Posted 4 weeks ago

“I find Light in the box generally excellent for buying dresses in particular. It is very quick and efficient and also returns your money quickly if there's a problem. Using the app renders it cheaper for purchases also.Make sure to check correct length of garment chosen”

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Posted 4 weeks ago

“Excellent produce, it did take some time to arrive, but we'll worth the wait”

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Posted 1 month ago

“The shirt I ordered arrived on the 16th of June at 11.11. I'm very happy with it. Great colour, the right material, & also a very nice fit. I shall wear it on my next train journey down to England. (Mr. J. Coulter, Ayrshire, Scotland).”

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Posted 1 month ago

“i found this company completly by mistake..but what wonderful quality service and care this compant gives the customer and most importantly value for money and constant contact with buyer keeping them up to date. i fully recommend Light in the Box as fantastic in every aspect..totally trustworthy and careing... jenny webster”

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Posted 1 month ago

“Brilliant products at very reasonable prices and so comfortable to wear and look great”

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Posted 1 month ago

“It's the best quality items for cheap”

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Posted 2 months ago

“There is no easy way to check what you have ordered, before receiving your items in transit. This should be on your main website front page on log in. Not necessarily on the App. Or as well as. I found it difficult to email you as I wanted to cancel one garment i ordered as I made a mistake ordering 2. Also some of your sizes of ladies garments can be a different size in the relationship of bust and waist differences. I have to order a small in some dresses to accommodate, but then can be larger in the other. I appreciate that your sizes in China are different to the UK. Also i noticed on some ladies clothes that the sleeve length is slightly too long, I have a decent length arm length for size 14 but some maybe shorter, hence having to alter the garment or return it for some people. Hope that helps! Im not sure who delivered my parcels, some may have been own dirver.”

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Posted 2 months ago

“Really impressed by the quality of the dress. It did the best job and I am so happy with it. Absolutely excellent value for money! Thrilled.”

LightInTheBox 5 star review on 19th May 2026

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Posted 2 months ago

“It is just what the picture says n it's good quality absolutely love it thank you”

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Posted 2 months ago

“Very good dilevery good fit and great prices”

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Posted 2 months ago

“Tank top true to size and material feel good on”

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Posted 3 months ago

“I have placed several orders withis this website and found it to be filled to the brim with a variety of products to choose from. I mainly purchased dresses which are lovely and light, perfect for summer days and many formal and informal occassions, particularly if you like long dresses which I do. I had regular emails on my parcel progress and with the courier, an option to deliver to a nearby locker which was extremely convenient for me. I did have one instance when an item was delayed however, it was handled professionally and delivered once in stock.”

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Posted 3 months ago

“Never got my earings in the end but thankful i got my money back it seems you have to be at home to collect you order other wise it goes back to sender it happened me twice now in the end as i said i got my money back.”

Helpful Report

Posted 3 months ago

Dear Mary, We are very sorry to hear about this experience and sincerely apologize for the inconvenience caused. Please do not worry — our Customer Service and logistics teams are available to assist and are currently checking the shipment status for you. I have created ticket # 104145603 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. Your satisfaction is very important to us, and we truly appreciate the opportunity to help resolve this matter. Sincerely, Emma Customer Service Lightinthebox

Posted 2 months ago

“Lots of choice and good fit clothing. The dress I purchased is a lovely fabric and washes very well. It arrived earlier than expected which was great. I will be buying from them again.”

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Posted 3 months ago

“Never had any problems although you have to wait a while for delivery well worth it .A good cheap alternative to the high street shops better still you don't have to leave the house to buy.”

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Posted 3 months ago

LightInTheBox is rated 3.8 based on 9,301 reviews