Name: LightInTheBox
Rating: 1.30

Merchant Metrics


Shipping & Delivery
delivery methods	Courier, Postal Service
average delivery time	Over 7 Days
on-time delivery	Greater than 11%
accurate and undamaged orders	Greater than 83%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	6 - 12 Hours
Returns & Refunds
refunds process	Difficult
returns process	Could Be Better

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“Terrible company, DO NOT buy from them. I have been waiting for over 2 months for parcel, first it took two weeks for the order to be dispatched, and I’m still waiting.......how can it take so long. I’ve odered many things online in the past and never in my wildest dream s would it take 3months. My travels are nearly completed and New Years is over and my products I purchased were for these events. They just keep fobbing me off saying wait longer, at least 3months, like what the hell. And I’m not even at the delivery address anyway as I’ve travelled in that time. Terrible customer service”

Helpful Report

Posted 1 day ago

“I placed an order which did not arrive. When I tequested a refund for "no received goods" I was contacted by a "no-reply" email address saying I should take it up with Royal Mail”

Helpful Report

Posted 2 days ago

“This company is absolutely dishonest. This company is absolutely dishonest. I would not recommend buying anything from them. If you have having trouble with them, I would urge you to do what I did: Contest the charges with your bank or credit card provider and file a complaint with the police. Here is the story: I purchased a lamp, which was delivered in a damaged state. The company systematically put up road blocks to my returning the item and receiving a refund. Finally after a month, they said that I could send the item back to China for a refund. However, to do so I would need to state on the customs declaration that the package was a gift. The reason for this is that they do not want to pay customs taxes. In essence, they were requiring me to commit fraud in order to receive a refund. That is clearly illegal. Here is what I did: I contested the charge with my bank and credit card provider so that the money would be refunded. I also reported the company's demand that I commit fraud to the German police and the European tax authorities. I am still awaiting the results, but the bank assured me that I would receive a refund for the charges.”

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Posted 2 days ago

“I don't reccomend this vendor, Even if the prices are convinient the bog problem will arise is there has to be a restetution on the merchandise. ( it's a real picnic dealing with them )”

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Posted 3 days ago

“I wish I would have checked the on-line reviews before ordering from this company! The shipping was delayed AND the color I received DID NOT even come close to the on-line picture. When I reached out about a return, they told me I should have ordered a color swatch first b/c items are "custom made"... okay! I ordered standard sizes, not custom! Now I'm stuck with 2 outfits that I will NEVER wear and have to figure out how to try to sell them to at least get a little bit of my money back!”

1 Helpful Report

Posted 6 days ago

“Very unreasonable returns policy.”

1 Helpful Report

Posted 1 week ago

“Poor communication cheap shoddy products”

1 Helpful Report

Posted 1 week ago

“Their sizing chart is WRONG!! No where when you place the order does it say bodysuit is non-refundable....this company is a sham and my item didnt even have a seam at edges, was raw Cut ends! What you see online picture is nice, but actual item VERY DIFFERENT AND NOT finished!! AVOID THIS COMPANY!!”

1 Helpful Report

Posted 1 week ago

“Horrible no refund policy. They will give you $5. They will say it's not worth it to return the cost is high. They will not give you an RA number. They say give your item to someone as a gift. Shabby clothes not quality Cheap!”

1 Helpful Report

Posted 1 week ago

“I have made numerous purchases for household items during the last year but am very let down and disappointed by me recent experience. I feel totally ripped off. I purchased 3 sets of bathroom fittings ( toilet roll holder, towel holder etc). They were not suitable when they arrived as the style didn't match my bathrooms. I contacted Light in the box and was offered two options, receive a partial credit and keep the items or return them at my cost, which I choose to do. The were returned in perfect condition and in a timely manner but Light in the Box them turned around and claimed they were non refundable items.. (accessories, ie hair ties) which they were not, and "kindly" offered me a voucher instead of a refund as I am a good customer. I wish I had kept them and on sold them and saved the nearly $100 NZ it cost to return them. I would not recommend this company to anyone after this experience, as I feel totally ripped off.. so be warned on line shoppers.. use eBay instead, at least they are honourable.”

1 Helpful Report

Posted 1 week ago

“Vorsicht direktvertrieb aus China ohne Kundenfreudliche Rückgabemöglichkeit, mein Geld ist futsch.. Mein Fall / My Case:I bought this lamp in November. Trying to give it back since then... The lamp we received was completely disassembled even the internal wires and connections the arms of the lamp was disconnected. See Photos, also the instruction was not usable for us. The supplier is a chinese company not cooperative at all. We wanted to return the product which the supplier did reject. The product does not represent what has been promised in the product description. disassembled , bad painting, loose wires, not dimmable lamps, lamps get stuck in the glas bulbs when trying to exchange them, all in all this product was not usable for us due to bad quality. I would never buy anything on light in the box again. Poor service and bad quality product we received.”

Helpful Report

Posted 1 week ago

“I have bought 25 T-shirts only 10 fit me the sizes and the size charts are not exact two shirts of identical design and same size 3XL (see photos)one fits me (purple shirt) and one is extremely tight (Blue shirts) Your sizes are not consistent. I do not like your refund policy saying that you would only give me half of what I paid and that it would be too costly for me to send it back to China and that I should donate them or give it to a friend. I believe you are now, after looking at all the other reviews of your company, are a scam.”

Helpful Report

Posted 1 week ago

“2 wedding dresses returned, unused, back in late August. Items were just received by me as undeliverable due to the address being "Unknown" and "Insufficient Address" - the address used was the one given to me by their customer service. Not happy and will not recommend them or use them again.”

1 Helpful Report

Posted 1 week ago

“Awful online experience-started with no order confirmation email. Only contact was by DHL. Paid €25.84 for cushion covers plus €12.90 for delivery - now I’m being charge €23.03 for import duty. I can’t get in touch with the company to cancel or return order (conveniently impossible to contact ) - So, I paid the duty to get my €25 cushion - which end up costing me almost €65 !!!! So sorry never read the reviews - don’t buy from this website/ company !”

1 Helpful Report

Posted 2 weeks ago

“The "shirt" I ordered for a friend for Christmas, that was ordered 12/9/19 arrived after Christmas. I ordered an XL and it has to be at least a 3XXX. I bought it because of the picture on the front, that of course is off center and poor quality. I thought I checked out the return info correctly, but of course to NO avail. I have dealt with companies directly from China before but NONE of them have been as POOR as this company. I did not see these reviews in advance, or like everyone of the other reviews I just read I WOULD HAVE NEVER ORDERED FROM THEM!!!!! This is the worst company every.”

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Posted 2 weeks ago

“Sizing very small. As my order will not show in my order history, I have no way of contacting this company. They recently sent me a ticket number via trustpilot (where I left a bad review) but this cannot be entered anywhere unless I have order history. So round and round we go in circles.”

Helpful Report

Posted 2 weeks ago

“I do not recommend this company. The cycling jersey ordered was delivered in good time, but that is the only positive. Their shirt sizing is all wrong. I always wear size XL - their size XL is much too small. I requested a return (at my expense) and a refund. Offered a refund of $9 (on a jersey which cost $50). I asked their Customer Service (??) Team about about the cost to me of returning the jersey and having it replaced by a larger size. They have not bothered to reply. Avoid this company.”

1 Helpful Report

Posted 2 weeks ago

“The product was ordered on December 7th with a promise of Christmas delivery. It is now January 6th and the product still has not arrived. They have been evasive in answering questions about the delivery and ask that I wait two more weeks.”

1 Helpful Report

Posted 2 weeks ago

“I ordered 3 tshirts that did not come for two plus months. I contacted them to ask where they were, and they did ship them at that time. When I received the tshirts, they were of poor fabric choice for tshirts (some kind of polyester), and the images were not clear/sharp on the shirts. I contacted them for a refund, and they said I could, but it would be very expensive to pay to send them back to China. So they offered an $18 store credit, or a $2 refund. Needless to say, they are a VERY risky order. I do NOT recommend them at all.”

1 Helpful Report

Posted 2 weeks ago

“They provided my with store credit ONLY after never sending the dress i ordered. I paid $15 expedited 3-5 day shipping and the item never arrived. They said it was because the item was in high demand but the website never said it was on back order or unavailable. I subsequently canceled the order and instead of getting the money back they offered store credit only. Never have I had such a horrible experience with an online store.”

Helpful Report

Posted 2 weeks ago

LightInTheBox is rated 1.30 based on 230 reviews

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