LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,198 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your service and the parcels that i have ordered from you”

Helpful Report

Posted 1 day ago

“My phone case arrived earlier than expected and was perfect. Such a useful case. Cannot find one fault with it, it is above and beyond my expectations.”

Helpful Report

Posted 1 week ago

“My wife loved the Kimono I bought,wears it regularly. It arrived ahead of due date I have ordered 2 more,another for wife and 1 for my daughter.”

Helpful Report

Posted 1 week ago

“I’ve ordered from Light In The Box several times now, and each time I’ve been impressed. The products are consistently high quality, stylish, and exactly as described. Shipping is reliable, and the prices are unbeatable for what you get. Whether it’s clothing, accessories, or home items, they offer great value without compromising on design or durability. Customer service has also been responsive and helpful whenever I’ve had a question. Overall, Light In The Box has become one of my go-to online stores. Highly recommended for anyone looking for affordable style and dependable service”

Helpful Report

Posted 1 week ago

“Very good service”

Helpful Report

Posted 1 week ago

“Excellent product, very good service and fast delivery. Have used them again.”

Helpful Report

Posted 2 weeks ago

“Goodsgood quality brilliant discounted price 2nd time I've ordered from lightinThe box will be using it again when necessary 100%”

Helpful Report

Posted 2 weeks ago

“SOME OF LIGHT IN THE BOX PRODUCTS ARE PAR -EXCELLENCE, OF HIGH QUALITY AND GOOD FOR VALUE WHEN ON SALE OR SPECIAL OFFER. CUSTOMER SERVICE ARE PROFESSIONAL, AS WELL AS OTHERS BEHIND THE SCENE. I HIGHLY RECOMMEND LITB FOR BOTH NEW AND EXISTING CUSTOMERS. MICHAEL HAMMOND U.K.”

Helpful Report

Posted 2 weeks ago

“Excellent product, well designed and at a great price.”

Helpful Report

Posted 2 weeks ago

“good site keeps you informed were your parcel is the only problem it takes to long for you to recive your parcel well its not a problem just wish it could be quicker”

Helpful Report

Posted 2 weeks ago

“I purchased shorts and trousers and was pleasantly surprised by the quality and fit given that they were incredibly cheap. I'll definitely be looking again in the future!”

Helpful Report

Posted 2 weeks ago

“Anyone looking to get a Qulity top made to a very good standard you can't pass Lighting The box very good service and got my top on the first date I was giving and four days before the last date giving excellent service Five stars”

Helpful Report

Posted 2 weeks ago

“Perfect”

Helpful Report

Posted 4 weeks ago

“Excellent lights as seen on the website, will be purchasing again.”

Helpful Report

Posted 4 weeks ago

“Great product and very efficient delivery”

Helpful Report

Posted 4 weeks ago

“Items were as described, but sizes differ from UK sizes so you need to check the size guide... Items were comfortable and seemed well made”

LightInTheBox 5 star review on 22nd July 2025

Helpful Report

Posted 4 weeks ago

“The styles available are very modern and smart not me and my misses love the selection”

Helpful Report

Posted 4 weeks ago

“I have always had great service from this company, and items i can not find elsewhere,, and the prices are amazing,, thank you all at Light in the Box”

Helpful Report

Posted 1 month ago

“You won't regret purchasing from this company, quality clothing at affordable prices and smart looking also.”

Helpful Report

Posted 1 month ago

“very stylish and quick delivery i recommend”

Helpful Report

Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,198 reviews