LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine - no problems with this purchase or delivery.”

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Posted 4 weeks ago

“Great VFM and. if you shop carefully, you can find some good quality clothing for so many applications - summer or winter.”

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Posted 4 weeks ago

“Good product and service”

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Posted 1 month ago

“plenty of items to choose from. process to follow is clear and itms are sent without issues.”

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Posted 2 months ago

“Thank you for your service and the parcels that i have ordered from you”

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Posted 3 months ago

“good site keeps you informed were your parcel is the only problem it takes to long for you to recive your parcel well its not a problem just wish it could be quicker”

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Posted 4 months ago

“The styles available are very modern and smart not me and my misses love the selection”

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Posted 4 months ago

“very stylish and quick delivery i recommend”

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Posted 4 months ago

“Great Product Great Service Will use again”

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Posted 6 months ago

“I ordered a small shirt, but this time I got a medium. At least it's still o.k. to wear. I like the material. It has a good feel to it. Burgundy with a Paisley pattern. I shall wear it to Matlock in Derbyshire in couple of weeks. Not exactly the right size, but it still looks o.k. (Mr. J. Coulter. Ayrshire).”

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Posted 6 months ago

“Our 50 year old son thinks it's wonderful.”

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Posted 6 months ago

“Fast delivery keep you updated with the items you have perched”

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Posted 6 months ago

“First time purchasing from Light in The Box and am delighted with the product and the service so much so l have ordered more products.”

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Posted 6 months ago

“One of the items I purchased was a totally different colour to the picture you used to advertise it. I wanted to return it for a refund but the first thing you told me was that I would have to pay the postage & then made it such a drawn out performance concerning customer services.”

Helpful Report

Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103532592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

“I have to say that the range of items available is wonderful. Many of the shirts and cardigans/sweaters are exclusive and quite a number are attractive styles which I have not found in any High Street store. The prices are also extremely reasonable, which adds to the item's attraction. Normally, the service is excellent and the items arrive safely within two weeks. However, on the isolated occasion that there is a problem with delivery, it can be a long and ongoing nightmare! From my own experience, it is probably best to order no more than two items at a time. Then only re-order after receipt of the previous one.”

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Posted 7 months ago

“Good value, for money.”

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Posted 8 months ago

“Very efficient operation.”

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Posted 8 months ago

“Very happy with product.”

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Posted 9 months ago

“good”

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Posted 10 months ago

“ordered an Lsize fleece shirt. arrived- good thickness and beautiful shirt but unfortunately too small for me.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,241 reviews