LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,176 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Product Great Service Will use again”

Helpful Report

Posted 1 month ago

“I ordered a small shirt, but this time I got a medium. At least it's still o.k. to wear. I like the material. It has a good feel to it. Burgundy with a Paisley pattern. I shall wear it to Matlock in Derbyshire in couple of weeks. Not exactly the right size, but it still looks o.k. (Mr. J. Coulter. Ayrshire).”

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Posted 1 month ago

“Our 50 year old son thinks it's wonderful.”

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Posted 1 month ago

“Fast delivery keep you updated with the items you have perched”

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Posted 1 month ago

“First time purchasing from Light in The Box and am delighted with the product and the service so much so l have ordered more products.”

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Posted 1 month ago

“One of the items I purchased was a totally different colour to the picture you used to advertise it. I wanted to return it for a refund but the first thing you told me was that I would have to pay the postage & then made it such a drawn out performance concerning customer services.”

Helpful Report

Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103532592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“I have to say that the range of items available is wonderful. Many of the shirts and cardigans/sweaters are exclusive and quite a number are attractive styles which I have not found in any High Street store. The prices are also extremely reasonable, which adds to the item's attraction. Normally, the service is excellent and the items arrive safely within two weeks. However, on the isolated occasion that there is a problem with delivery, it can be a long and ongoing nightmare! From my own experience, it is probably best to order no more than two items at a time. Then only re-order after receipt of the previous one.”

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Posted 2 months ago

“Good value, for money.”

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Posted 3 months ago

“Very efficient operation.”

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Posted 3 months ago

“Very happy with product.”

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Posted 4 months ago

“good”

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Posted 5 months ago

“ordered an Lsize fleece shirt. arrived- good thickness and beautiful shirt but unfortunately too small for me.”

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Posted 7 months ago

“I have used LightinTheBox twice now and both times the results have been very good interms of delivery promise and quality of clothing. You need to pay particular attention to sizing of clothing as my experience is that UK sizing is one down from USA sizing. The only disappointment is that images online don't truly reflect the purchased item. Tee shirts are fine but any fleece etc are generally thinner than shown. I will still continue to use them but be judicious in my selections.”

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Posted 8 months ago

“This is where you find the stuff that you wont find on other sites at sensible prices. easy to track and arrives reasonably quickly . Clothing good quality.”

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Posted 8 months ago

“Good shipping time considering how far the warehouse is. Quality of clothes purchased was very good for the price.”

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Posted 8 months ago

“some sort of delay in completing order but once in transit, quite a speedy delivery - slightly earlier then expected”

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Posted 8 months ago

“Sizes are sometimes a bit short.”

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Posted 8 months ago

“I vary between UK Large and XL but recently been buying items in Large and can confirm that the sizing is true to size. The placement of the elbow patches are slightly off which are more to the side rather than actually where the elbow is but overall very impressed and so much so I have ordered the other three colours in the range.”

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Posted 8 months ago

“Generally a good service.”

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Posted 8 months ago

“Great value for money and tracking was excellent”

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Posted 9 months ago

LightInTheBox is rated 3.8 based on 9,176 reviews