LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress for a wedding in good time, delivery took longer than I expected but the dress arrived a couple of days before the party. I was very happy with the fit and the quality of the dress and was very comfortable wearing it. I got lots of compliments and several ladies (including my sister!) asked where I had found it. I told them of course. This was my first purchase from LightInTheBox and I will definitely be looking again.”

Helpful Report

Posted 3 months ago

“I find Light in the box generally excellent for buying dresses in particular. It is very quick and efficient and also returns your money quickly if there's a problem. Using the app renders it cheaper for purchases also.Make sure to check correct length of garment chosen”

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Posted 3 months ago

“There is no easy way to check what you have ordered, before receiving your items in transit. This should be on your main website front page on log in. Not necessarily on the App. Or as well as. I found it difficult to email you as I wanted to cancel one garment i ordered as I made a mistake ordering 2. Also some of your sizes of ladies garments can be a different size in the relationship of bust and waist differences. I have to order a small in some dresses to accommodate, but then can be larger in the other. I appreciate that your sizes in China are different to the UK. Also i noticed on some ladies clothes that the sleeve length is slightly too long, I have a decent length arm length for size 14 but some maybe shorter, hence having to alter the garment or return it for some people. Hope that helps! Im not sure who delivered my parcels, some may have been own dirver.”

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Posted 5 months ago

“have always had great service”

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Posted 7 months ago

“All fine - no problems with this purchase or delivery.”

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Posted 11 months ago

“Great VFM and. if you shop carefully, you can find some good quality clothing for so many applications - summer or winter.”

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Posted 11 months ago

“Good product and service”

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Posted 1 year ago

“plenty of items to choose from. process to follow is clear and itms are sent without issues.”

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Posted 1 year ago

“Thank you for your service and the parcels that i have ordered from you”

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Posted 1 year ago

“good site keeps you informed were your parcel is the only problem it takes to long for you to recive your parcel well its not a problem just wish it could be quicker”

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Posted 1 year ago

“The styles available are very modern and smart not me and my misses love the selection”

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Posted 1 year ago

“very stylish and quick delivery i recommend”

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Posted 1 year ago

“Great Product Great Service Will use again”

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Posted 1 year ago

“I ordered a small shirt, but this time I got a medium. At least it's still o.k. to wear. I like the material. It has a good feel to it. Burgundy with a Paisley pattern. I shall wear it to Matlock in Derbyshire in couple of weeks. Not exactly the right size, but it still looks o.k. (Mr. J. Coulter. Ayrshire).”

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Posted 1 year ago

“Our 50 year old son thinks it's wonderful.”

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Posted 1 year ago

“Fast delivery keep you updated with the items you have perched”

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Posted 1 year ago

“First time purchasing from Light in The Box and am delighted with the product and the service so much so l have ordered more products.”

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Posted 1 year ago

“One of the items I purchased was a totally different colour to the picture you used to advertise it. I wanted to return it for a refund but the first thing you told me was that I would have to pay the postage & then made it such a drawn out performance concerning customer services.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103532592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have to say that the range of items available is wonderful. Many of the shirts and cardigans/sweaters are exclusive and quite a number are attractive styles which I have not found in any High Street store. The prices are also extremely reasonable, which adds to the item's attraction. Normally, the service is excellent and the items arrive safely within two weeks. However, on the isolated occasion that there is a problem with delivery, it can be a long and ongoing nightmare! From my own experience, it is probably best to order no more than two items at a time. Then only re-order after receipt of the previous one.”

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Posted 1 year ago

“Good value, for money.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,313 reviews