LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have enjoyed looking at all items and getting things I need for Christmas thank you”

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Posted 1 year ago

“Good style and efficient company dealing with a good product.”

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Posted 1 year ago

“Love the selection of products which are advertised at a competitive price and are of a good quality Marketing is a problem and beware the tsunami of emails which follow the smallest interest - one a week wd be a huge improvement”

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Posted 1 year ago

“Products arrived as promised in about 14 days. Good quality for the price, have just ordered again. Waiting for new arrivals.”

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Posted 1 year ago

“Nothing involving humans is perfect but I deal with this company as they try to be as accommodating as possible. Their sizing needs a radical overhaul but the signs are promising. 5 stars 🌟 next time perhaps!”

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Posted 1 year ago

“Most of my buys have been lovely. One was shorter than expected but others fine. Love the designs. Quality good.”

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Posted 1 year ago

“The ordering process is good, the delivery efficient and easy to track. The trousers are lovely but unfortunately, although the swimsuit material is good, the fit is terrible and nothing like the picture. Usually their clothing is true to size, so not sure why the swimsuit is so bad.”

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Posted 1 year ago

“Very pleased with my purchases and would definitely use this company again”

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Posted 1 year ago

“Honestly, the quality of the goods received is far better than I anticipated. The delivery service is slow and expensive so group your purchases together. The prices seem reasonable. I have only purchased gold tee shirts to date but will continue to look and buy further items.”

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Posted 1 year ago

“I like all your clothes and shoe very good quality only had trouble once said large and were medium but all the rest which is 50 shirts trs and shoes they are the only I could find. I've recommended to all my friends and some have ordered already”

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Posted 1 year ago

“Sizes not always what they should be otherwise lots of items you can't get elsewhere Great prices good quality”

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Posted 1 year ago

“Light in the Box is one of those websites that pops up and I decided to try it ...for the variety of things you like and can't get in your locality, the value is always tempting and they do give customers a good incentive with low-price deals. it is good to try places like this - the waiting time is very reasonable and most of the retail is good. sometimes the shipping costs outweigh the costs of the order but usually okay, The quality in clothing needs to be looked at, garments if synthetic can be disappointing, and sizing is always for the eastern market so you need to be aware. however, i have enjoyed lots of products from light in the box and it is defintiely worth buying from - thank you h”

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Posted 1 year ago

“good value”

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Posted 1 year ago

“Very happy with my purchase”

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Posted 1 year ago

“The shipping arrived home at a reasonable time, and the selection and prices are really good. As a downside, the colours of some items were as in the pictures. But still worth it.”

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Posted 1 year ago

“Prompt delivery and goods as described Was pleased with service. Unfortunately flexible hose burst after a period of use spanning several months and caused water damage to my home.”

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Posted 1 year ago

“Good company easy to order and constant communication on delivery”

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Posted 1 year ago

“they are very easy to order with”

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Posted 1 year ago

“The tops were pretty, a little loose but okay”

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Posted 1 year ago

“All three items we ordered were dispatched and received within the estimated delivery date ! Material was good as was the workmanship Very good price and overall a good company to order from”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews