LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love you're selection of products but one problem i have they are smaller than the irish sizes leggins 2xl was only size 12 i wanted size 16 apart from the size they were very good quality Will give them to someone pity i would have loved them”

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Posted 2 years ago

“Good customer service noted”

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Posted 2 years ago

“Hello when I purchased my two items one was the white hoodie and tracksuit buttons and also I purchased the Spiderman hoodie I was a little disappointed because I thought it was gonna come in a different material I'm used to cotton what's fluffy like the other track suits so I think I'm made it with you what was unjust and unkind but when I wear my white tracksuit with the white hoodie with the orange dragon I was getting compliments all the time when I was wearing it so I'm really going to purchase the black version as well as soon as I get paid on Friday it's definitely a good purchase but it takes a long time to get here from China from the UK”

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Posted 2 years ago

“Delighted with the overall quality/design of the product. I love the designs you sell the only downside are the cost of delivery, taxes, etc.”

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Posted 2 years ago

“your service is great but the wig i recieved sheds hair quicker than my own and im on chemotherepy . im sure it will settle down soon.thankyou anyway i will still be using your company.”

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Posted 2 years ago

“Very pleased with the goods I have received from you, I will be ordering again.”

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Posted 2 years ago

“Quality of goods is good to very good-delivery time has improved a lot.”

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Posted 2 years ago

“Have enjoyed looking at all items and getting things I need for Christmas thank you”

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Posted 2 years ago

“Good style and efficient company dealing with a good product.”

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Posted 2 years ago

“Love the selection of products which are advertised at a competitive price and are of a good quality Marketing is a problem and beware the tsunami of emails which follow the smallest interest - one a week wd be a huge improvement”

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Posted 2 years ago

“Products arrived as promised in about 14 days. Good quality for the price, have just ordered again. Waiting for new arrivals.”

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Posted 2 years ago

“Nothing involving humans is perfect but I deal with this company as they try to be as accommodating as possible. Their sizing needs a radical overhaul but the signs are promising. 5 stars 🌟 next time perhaps!”

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Posted 2 years ago

“Most of my buys have been lovely. One was shorter than expected but others fine. Love the designs. Quality good.”

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Posted 2 years ago

“The ordering process is good, the delivery efficient and easy to track. The trousers are lovely but unfortunately, although the swimsuit material is good, the fit is terrible and nothing like the picture. Usually their clothing is true to size, so not sure why the swimsuit is so bad.”

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Posted 2 years ago

“Very pleased with my purchases and would definitely use this company again”

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Posted 2 years ago

“Honestly, the quality of the goods received is far better than I anticipated. The delivery service is slow and expensive so group your purchases together. The prices seem reasonable. I have only purchased gold tee shirts to date but will continue to look and buy further items.”

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Posted 2 years ago

“I like all your clothes and shoe very good quality only had trouble once said large and were medium but all the rest which is 50 shirts trs and shoes they are the only I could find. I've recommended to all my friends and some have ordered already”

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Posted 2 years ago

“Sizes not always what they should be otherwise lots of items you can't get elsewhere Great prices good quality”

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Posted 2 years ago

“Light in the Box is one of those websites that pops up and I decided to try it ...for the variety of things you like and can't get in your locality, the value is always tempting and they do give customers a good incentive with low-price deals. it is good to try places like this - the waiting time is very reasonable and most of the retail is good. sometimes the shipping costs outweigh the costs of the order but usually okay, The quality in clothing needs to be looked at, garments if synthetic can be disappointing, and sizing is always for the eastern market so you need to be aware. however, i have enjoyed lots of products from light in the box and it is defintiely worth buying from - thank you h”

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Posted 2 years ago

“good value”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,241 reviews