LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely dress but having to have it taken up length for someone at least 5’ 10” I’m 5’ 2”!”

Helpful Report

Posted 10 months ago

“Good delivery service and reasonable prices for items. Only thing that let you down is helping people with a return as I wrote asking for help as the shoes do not fit I need to exchange them for a size 7 as to narrow but boots fit lovely if you could send me an email how to do this I would appreciate it thanks. That would put you up to a 5”

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Posted 10 months ago

“Considering the prices, I wasn't expecting the best quality. However, I was pleasantly surprised, the clothing was excellent”

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Posted 10 months ago

“light in the box has a wide range of products and good quality sizes can be a problem previous orders of shoes tu small shapewear to small tops way too big went by measurements given”

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Posted 10 months ago

“very good on the hole, but would be better if you would sell MENS clothes bigger, printed shirts, coats, a lot of stuff only go up to 3xx, why not 5xx or 6xx. thanks”

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Posted 10 months ago

“I quite liked the service but the only reason I didn't give full marks is the way that the sizing is explained. The garment that I bought was XL which was a UK 16 but if I had chosen a different garment if I had picked the XL it might have been a UK 14. Just a bit confusing but I will still order from the website if I find something I like”

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Posted 10 months ago

“Quick delivery and generally great products, thank you”

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Posted 10 months ago

“The shirts I purchased are 👌. They look and feel good. However the trousers are short. Would be nice to get sizes listed as I am 6 ft 3 and need at least a 33 leg. Well miffed..”

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Posted 10 months ago

“Easy to order, good quality clothing,tracking a little bit out of sync but no big problems would recommend”

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Posted 10 months ago

“Lots of options available in the website Light in the box. The quality of the products I received varied. Delivery did take a while, but I did receive all I ordered. Thanks”

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Posted 10 months ago

“I have ordered a lot of dresses from this company and i have to say apart from 1 they fitted very well, as i like my dresses larger i did go up a size, and they still look nice on, very happy with my purchases so far and will continue to use as there is a lot of nice stuff to choose from, thank you”

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Posted 10 months ago

“Happy to order again.”

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Posted 10 months ago

“Very happy with the majority of the items I ordered. I have left individual reviews for each item purchased. There were minor issues which I think were more down to mislabelling than a quality issue. I still have to report to customer services so can't comment on that just yet. Very happy with the packaging and shipping times, earlier than the projected delivery times. Items arrived in one parcel and intact.”

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Posted 11 months ago

“4/5 stars because there is not even warning from 'Light in box' that you will have to pay extra charges for import duty/tax. The payment will just show up by transport organization. If I would not receive any information from delivery probably I would not receive my item.”

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Posted 11 months ago

“Lovely dress but a little large, but I can take it in. Can't wait to wear it.”

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Posted 11 months ago

“Light in the box is very quick with order fulfilment. My order arrived just as described, and without delay.”

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Posted 11 months ago

“I choose LightinTheBox for gifts when they are for younger people as the range is extensive and excellent value. The items regularly arrive on time if not earlier than the delivery date.”

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Posted 11 months ago

“The products purchased are of good quality. Its better to buy more to reduce the cost of shipping. In addition, you also save more by buying via the app.”

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Posted 11 months ago

“I love the diversity of your products and the prices well packed when they arrive Can recommend”

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Posted 11 months ago

“I am very impressed with the services of LightInTheBox. I would highly recommend them.”

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Posted 11 months ago

LightInTheBox is rated 3.7 based on 8,847 reviews