LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,298 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,298 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my latest purchases the quality was very high and the cost was quite reasonable I will certainly make further purchases with lightinthebox in future”

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Posted 1 week ago

“I never had a problem with any products I purchased from this site and will continue to purchase from it”

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Posted 1 week ago

“Excellent produce, it did take some time to arrive, but we'll worth the wait”

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Posted 3 weeks ago

“The shirt I ordered arrived on the 16th of June at 11.11. I'm very happy with it. Great colour, the right material, & also a very nice fit. I shall wear it on my next train journey down to England. (Mr. J. Coulter, Ayrshire, Scotland).”

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Posted 1 month ago

“i found this company completly by mistake..but what wonderful quality service and care this compant gives the customer and most importantly value for money and constant contact with buyer keeping them up to date. i fully recommend Light in the Box as fantastic in every aspect..totally trustworthy and careing... jenny webster”

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Posted 1 month ago

“Brilliant products at very reasonable prices and so comfortable to wear and look great”

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Posted 1 month ago

“It's the best quality items for cheap”

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Posted 1 month ago

“Really impressed by the quality of the dress. It did the best job and I am so happy with it. Absolutely excellent value for money! Thrilled.”

LightInTheBox 5 star review on 19th May 2026

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Posted 2 months ago

“It is just what the picture says n it's good quality absolutely love it thank you”

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Posted 2 months ago

“Very good dilevery good fit and great prices”

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Posted 2 months ago

“Tank top true to size and material feel good on”

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Posted 2 months ago

“I have placed several orders withis this website and found it to be filled to the brim with a variety of products to choose from. I mainly purchased dresses which are lovely and light, perfect for summer days and many formal and informal occassions, particularly if you like long dresses which I do. I had regular emails on my parcel progress and with the courier, an option to deliver to a nearby locker which was extremely convenient for me. I did have one instance when an item was delayed however, it was handled professionally and delivered once in stock.”

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Posted 3 months ago

“Never got my earings in the end but thankful i got my money back it seems you have to be at home to collect you order other wise it goes back to sender it happened me twice now in the end as i said i got my money back.”

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Posted 3 months ago

Dear Mary, We are very sorry to hear about this experience and sincerely apologize for the inconvenience caused. Please do not worry — our Customer Service and logistics teams are available to assist and are currently checking the shipment status for you. I have created ticket # 104145603 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. Your satisfaction is very important to us, and we truly appreciate the opportunity to help resolve this matter. Sincerely, Emma Customer Service Lightinthebox

Posted 2 months ago

“Lots of choice and good fit clothing. The dress I purchased is a lovely fabric and washes very well. It arrived earlier than expected which was great. I will be buying from them again.”

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Posted 3 months ago

“Never had any problems although you have to wait a while for delivery well worth it .A good cheap alternative to the high street shops better still you don't have to leave the house to buy.”

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Posted 3 months ago

“We started using LightInTheBox a few months ago. Initially we only purchased a couple of things because we couldn't believe the cost and thought the quality would be poor. Incredibly, the quality of the items was excellent so we've bought lots more. Really good value for money and the website is very easy to use”

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Posted 3 months ago

“Only place I could find pure cotton hoodies. Good size guide, for once I got a very comfortable fitting item. Have ordered again.”

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Posted 3 months ago

“Used this site to order some support socks after knee surgery. Ordering was very easy and items were delivered earlier than anticipated. Excellent.”

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Posted 3 months ago

“Very products at very good prices and good service too would recomend”

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Posted 4 months ago

“My shirt arrived on Friday the 10th of April at 11.15. I tried it on straight away. It's a great fit, & I love the blue colour. I shall be wearing it on the first sunny day we get here in Ayrshire, Scotland. I will also wear it on my travels to England on the train, in the coming months. Very Happy with it, & I look forward to ordering more new designs from you in the future. Yours in Art, Mr. J. Coulter.”

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Posted 4 months ago

LightInTheBox is rated 3.8 based on 9,298 reviews