LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,852 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You had exactly what I was looking for. Excellent speed in sending it to me. Many thanks. Alan”

Helpful Report

Posted 2 days ago

“My first order with LITB was very successful.I am very pleased with the polo shirt and the quality of the product.Shipment didn't take too long to arrive in the U.K.Tracking was also good.I wouldn't hestate to use LITB again and I recommend them.”

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Posted 3 days ago

“Delivered exactly as described, beautiful product.”

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Posted 3 days ago

“The dress is beautifully made in lovely quality material.Sizing is slightly on large size so i would probably go down a size next time. Excellent customer service and easy to contact”

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Posted 3 days ago

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

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Posted 1 week ago

“Reasonable service depending on Royal Mail's delivery speed”

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Posted 1 week ago

“Always pleased with my items from this company”

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Posted 1 week ago

“I have had a good experience with LightInTheBox good quality products so far”

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Posted 1 week ago

“This is the first time I’ve used LITB and was very pleased with the service. One thing I will say is, always check the sizes per item then you won’t go wrong. Highly recommend”

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Posted 1 week ago

“Great company to buy items from that you want everything i got is great”

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Posted 1 week ago

“Very pleased with the quality of the item - at such a bargain price too.! Delivery tracking information was very helpful. Extremely impressed.”

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Posted 1 week ago

“Very happy this service. Item arrived in good time. Reasonable price for item and postage.”

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Posted 1 week ago

“very good quality goods funny patterns on t shirts would buy more when poss”

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Posted 1 week ago

“Very pleased with my purchase will certainly purchase again very good delivery service”

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Posted 2 weeks ago

“I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them.”

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Posted 2 weeks ago

“LIGHT IN THE BOX IS A PROFESSIONAL AND FAMOUS ON LINE SHOPPING, WHOSE PRODUCTS, ESPECIALLY CLOTHINGS ARE DESIGNABLE AND FASHIONABLE, GOOD FOR VALUE”

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Posted 2 weeks ago

“great T shirt”

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Posted 2 weeks ago

“Good quality , value for money. You are kept fully informed of the situation regarding your order, until it is delivered.”

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Posted 2 weeks ago

“Was not sure when I fist placed the order as this was the first time I’ve used this web site I was pleasantly surprised how quick and easy it was to select and pay the items and were always keeping me informed of my purchases by emailing me and letting me know a really great service and will definitely be ordering more in this fantasy website”

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Posted 2 weeks ago

“Excellent service from online shopping experience from start to delivery topmarks Love the way you keep your customers happy with the updates on your delivery service. Thank you. Teresa”

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Posted 2 weeks ago

LightInTheBox is rated 3.7 based on 8,852 reviews