LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trousers are such a hit with everyone whose seen me in them!”

Helpful Report

Posted 2 days ago

“Plenty of good choices at LITB - the capes I have ordered for a drama production, not yet used but seem more than adequate for our needs and within our budget. Great Job, well packaged and delivered within 11 days from the other side of the planet, so happy with that.”

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Posted 2 days ago

“I am Very Very Happy with the Service and with All My order GRAND THANKS”

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Posted 2 days ago

“really great service and very helpful with their customer support. the products are magical and this is the place i like to shop for ethnic clothing and jewellery. cant beat it as well as affordable prices.”

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Posted 2 days ago

“A great buy, wonderful value.”

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Posted 1 week ago

“They sell good quality products and the items when they finally arrive are as lovely as they appeared on the website.”

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Posted 2 weeks ago

“Fast reliable and friendly service. Item is as described and brilliant. Looking forward to dealing with again.”

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Posted 2 weeks ago

“I've bought 6 pairs of dance shoes 4 ladies different styles, 2 mens. Very comfortable, did not have to wear in. Very light to wear. True size to UK shoe size. Definitely will purchase again in the future.”

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Posted 2 weeks ago

“These suits are lovely material is really good and such a amazing price delivery was so quick thank you”

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Posted 2 weeks ago

“I have been very pleasantly surprised by the Delivery and the quality of the Merchandise, shoe sizes were perfect, jackets great colour choice, Jacket sizes vary a little from stated measurements, need to be standardized. have noy tried trousers yet as the sizes quoted vary so much, also 46" waist seems to be in short supply!”

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Posted 2 weeks ago

“Great product great service”

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Posted 2 weeks ago

“LIGHT IN THE BOX IS A PROFESSIONAL ON LINE SHOPPING BUSINESS, WHOSE STAFF ARE COMMITED TO TOP GRADE CUSTOMER SERVICE AND RESOLVE ISSUES AMICABLY. THE PRODUCTS ARE FASHIONABLE, OF HIGH QUALITY AND GOOD FOR VALUE WHEN ON OFFER. I HIGHLY RECOMMEND LITB FOR ALL AND SUNDRY. MICHAEL HAMMOND U.K.”

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Posted 3 weeks ago

“Excellet service. They always keep you updated of your orders status and any updates on thier dispach and delivery.”

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Posted 3 weeks ago

“The trousers I purchased from light in the box fit Well and look good What more can I want.”

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Posted 3 weeks ago

“Always good quality products and delivery is always in the time frame given to you. Have purchased many times from this site and will continue to do so”

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Posted 3 weeks ago

“Good fast deliverys even had orders before due date.good service all round”

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Posted 1 month ago

“Love all my purchases, all fit perfect very nice material”

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Posted 1 month ago

“Great products, great prices (and reductions) and great prompt delivery with updated notifications.”

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Posted 1 month ago

“I have checked in to light in the box periodically over the last few years now. Absolutely any purchase I have ever made has been a joy. I have received many compliments , and have been asked were I got the item. The company always keeps me informed from start to finish. I've to date never had a bad experience. The classic clothes have always been of the best quality. I always read the reviews to help me choose the size, IE true to size , or comes up slightly smaller or larger. This has always helped me. Just a fabulous company, with lovely different clothes than are in the high street. And will continue to buy from light in the box”

Helpful Report

Posted 1 month ago

“I have found that this website delivers what you find on the advertisements. The clothes are more than reasonably priced and homeware is also spot on. Thumbs up from me.”

Helpful Report

Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,138 reviews