LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,178 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful website. Plenty of choice with excellent prices. Sizing is spot on. Try you won't be disappointed”

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Posted 1 month ago

“Very pleased with the products that I have bought the quality is very good I ha e plmore orders”

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Posted 1 month ago

“very good items nice quality arrive on time niceley packed”

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Posted 1 month ago

“Excellent quality and service”

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Posted 1 month ago

“I have no problem with the prouducts I bought from Light in the box a good price and good quality will buying some more later on thank you”

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Posted 1 month ago

“I find Lightin' The Box an excellent company that strives to give its customers excellent service in all ways. They are very professional and get this across to their customers. I will certainly purchase more items in the future.”

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Posted 1 month ago

“Excellent products at very affordable prices, highly recommended.”

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Posted 1 month ago

“Good customer service and online information.”

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Posted 1 month ago

“Some nice clothing and jewellery always delivered promptly”

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Posted 2 months ago

“Fantastic service”

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Posted 2 months ago

“I have been buying items from "Light in the Box" for a while now. I am thrilled with all the items I have bought from this company. The fashions are right up to date, the colours are vibrant and I love everything I have bought from them. Cannot wait to view the latest styles they bring out. Wonderful!!!”

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Posted 2 months ago

“So Far all Products I have purchased are very good quality”

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Posted 2 months ago

“Really good service. My order arrived quickly.”

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Posted 2 months ago

“The trousers are such a hit with everyone whose seen me in them!”

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Posted 2 months ago

“Plenty of good choices at LITB - the capes I have ordered for a drama production, not yet used but seem more than adequate for our needs and within our budget. Great Job, well packaged and delivered within 11 days from the other side of the planet, so happy with that.”

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Posted 2 months ago

“I am Very Very Happy with the Service and with All My order GRAND THANKS”

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Posted 2 months ago

“really great service and very helpful with their customer support. the products are magical and this is the place i like to shop for ethnic clothing and jewellery. cant beat it as well as affordable prices.”

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Posted 2 months ago

“A great buy, wonderful value.”

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Posted 2 months ago

“They sell good quality products and the items when they finally arrive are as lovely as they appeared on the website.”

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Posted 2 months ago

“Fast reliable and friendly service. Item is as described and brilliant. Looking forward to dealing with again.”

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Posted 2 months ago

LightInTheBox is rated 3.8 based on 9,178 reviews