LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT IS JUST RIGHT LIGHTING OUR COUNTER”

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Posted 10 months ago

“happy with the outcome from customer services”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103908844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“My daughter put these cord lights on the bags she makes and they look impressive. Good value and p&p. Quickly sent too.”

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Posted 10 months ago

“Brilliant service and great product”

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Posted 10 months ago

“1st Class Item's:”

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Posted 10 months ago

“I ordered 6 dining chair covers from Light in the Box. Unfortunately the covers were too big and did not fit my chairs. I contacted Light in the Box and after supplying them with photos and information as requested I was delighted to receive a full refund. I was very happy dealing with this company and would definitely use them again.”

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Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103890883 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“I had a lovely copy on a T shirt/jumper. of a xmas evening suit, which looks great, all printed on the top. looks the part.”

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Posted 11 months ago

“We purchased a Christmas garage banner and we were extremely pleased with the product, as it was well made and the quality surprised us. It was easy to erect on our shed above our Santa display.”

LightInTheBox 5 star review on 9th December 2025

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Posted 11 months ago

“Light In the Box. Has à excellent online shopping experience. They go to a lot of trouble to make sure your orders are delivered. It's so easy to keep track of your order by following tracking service .excellent service all round. Thanks again Teresa Ireland.”

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Posted 11 months ago

“Excellent service, would highly recommend”

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Posted 11 months ago

“I think this store is great value with a great ranger of quality products. I have to almost restrain myself looking a new listing because they are just so tempting”

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Posted 11 months ago

“Just what I wanted. Good prices and excellent delivery. Very pleeased with all my purchases.”

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Posted 11 months ago

“This is the first time I have used LightinTheBox and I am very pleased with the result. The shirt I bought arrived in good time, was well made, and was exactly as pictured.”

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Posted 11 months ago

“Great value good quality products and look good could not ask for more thank you”

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Posted 11 months ago

“I first discovered Lightinthebox years ago and bought some superhero teeshirts which were fab. I recently re-discovered them and their range of products has grown massively. I bought shoes and a teeshirt which arrived on time and I'm very pleased with both items. I've also ordered a pair of boots, a teeshirt and a pair of trousers which haven't yet arrived but I'm confident that the quality will be excellent.”

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Posted 11 months ago

“good quality items at a great price that fit true to size , look good and feel good”

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Posted 11 months ago

“easy to deal with , good quality.”

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Posted 11 months ago

“Light In The Box provides me with an excellent choice of shirts , Jackets, etc that are different from anything I can buy in my area of Scotland. I wear these clothes when I travel down to England on the train about 3 or 4 times a year to music concerts. I'm extremely happy with everything I've bought so far, & they also give me an idea of when my items should arrive. The colours & prints are just what I'm looking for. (Mr J. Coulter. Ayrshire).”

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Posted 11 months ago

“I found lightinthebox on facebook, liked the style of some of their shirts, so bought one as a tester. The quality was on the ball. I've since bought another 10 shirts from them. Im a man of a certain age, so like to dream a little younger. (im not really vain) ((no, honest))”

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Posted 1 year ago

“A very informative, constructive website that drew me in to make a purchase from this company. I was informed all the way at each stage where my product was, as I tracked it from its source in China. The speed of delivery, I thought, was exceptional. Thank you.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,313 reviews