LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth transaction”

Helpful Report

Posted 5 months ago

“Very Pleased with all my orders looking foreward to be doing more in the future.”

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Posted 5 months ago

“Exact fit: chose M. Good soft cotton”

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Posted 5 months ago

“Excellent service and a quality product!”

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Posted 5 months ago

“I've been buying from Lightin the box for about 2 years now and I have never had a problem with anything, a top notch product at good prices with great service. You could do worse than buy from them”

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Posted 5 months ago

“The service was excellent and the quality met all expectations, I am delighted with my shirts as well as blue merino V neck pullover!”

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Posted 5 months ago

“A great company with superb clothing”

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Posted 5 months ago

“Easy to make order. Was a bit cautious at first as the ad was off Facebook. But it arrived and he loves the wallet with our favourite picture of us”

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Posted 5 months ago

“I have purchased a number of items recently all perfecly satisfactory. I did have a problem where I had confused the tracking numbers, I was contacted by there problems department where a very competant lady sorted out my problem in 24 hours which ws all my fought. An excellent service”

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Posted 6 months ago

“Great items and good service”

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Posted 6 months ago

“a really good choice and great discounts because there are lots of them. also a reliable delivery service. excellent”

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Posted 6 months ago

“I have had no problems with anything all good”

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Posted 6 months ago

“Very happy with the order. My grandson is really enjoying building the set. Package arrived in the stated time-frame, so will recommend this seller.”

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Posted 6 months ago

“The LightInTheBox is a great channel with an excellent choice of goods.”

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Posted 6 months ago

“Two items purchased came in time for Christmas for presents not quite what I was expecting but good quality My daughters where happy 😁”

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Posted 6 months ago

“Hi very helpful on was on time thank you and nice Pauline. Keane313@gamil.com”

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Posted 6 months ago

“Never a problem”

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Posted 7 months ago

“arrived, everything was good, no problems liked all my purchises”

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Posted 7 months ago

“very happy with the way you conduct your bussiness thank you”

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Posted 7 months ago

“Good communication throughout the buying process. Delivery didn't take long. Items as described. I won't hesitate to use LightinTheBox again.”

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Posted 7 months ago

LightInTheBox is rated 3.8 based on 9,181 reviews