LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SOME OF LIGHT IN THE BOX PRODUCTS ARE PAR -EXCELLENCE, OF HIGH QUALITY AND GOOD FOR VALUE WHEN ON SALE OR SPECIAL OFFER. CUSTOMER SERVICE ARE PROFESSIONAL, AS WELL AS OTHERS BEHIND THE SCENE. I HIGHLY RECOMMEND LITB FOR BOTH NEW AND EXISTING CUSTOMERS. MICHAEL HAMMOND U.K.”

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Posted 4 months ago

“Excellent product, well designed and at a great price.”

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Posted 4 months ago

“I purchased shorts and trousers and was pleasantly surprised by the quality and fit given that they were incredibly cheap. I'll definitely be looking again in the future!”

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Posted 4 months ago

“Anyone looking to get a Qulity top made to a very good standard you can't pass Lighting The box very good service and got my top on the first date I was giving and four days before the last date giving excellent service Five stars”

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Posted 4 months ago

“Perfect”

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Posted 4 months ago

“Excellent lights as seen on the website, will be purchasing again.”

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Posted 4 months ago

“Great product and very efficient delivery”

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Posted 4 months ago

“Items were as described, but sizes differ from UK sizes so you need to check the size guide... Items were comfortable and seemed well made”

LightInTheBox 5 star review on 22nd July 2025

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Posted 4 months ago

“I have always had great service from this company, and items i can not find elsewhere,, and the prices are amazing,, thank you all at Light in the Box”

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Posted 4 months ago

“You won't regret purchasing from this company, quality clothing at affordable prices and smart looking also.”

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Posted 4 months ago

“Great communication throughout, summer shirts good values for money and look the part.”

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Posted 4 months ago

“I received my Polo shirts in a very short time and they are of excellent quality especially for the price, high street shops can not compete with LightinTheBox.”

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Posted 4 months ago

“Good quality clothing and fashionable styles.fast delivery.”

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Posted 5 months ago

“Brilliant products lovely designs and patterns many of these products you wont find on the high street. Love light in the box's product very well made and very reasonable prices.”

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Posted 5 months ago

“I received my 2 polo shirts within the timescale Very pleased with the quality and design It's great to see such an array of wonderful designs on the clothing Brings a bit of colour and fun to wearing them I have already ordered 4 more shirts now I'm happy with the quality Can't wait for them to arrive”

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Posted 5 months ago

“Great service, ordered product kept me informend when it was shipping/arriving all good Happy with the whole process.”

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Posted 5 months ago

“Excellent service and brilliant value for money. Quality clothing that is superb 👏”

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Posted 5 months ago

“Good value”

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Posted 5 months ago

“Great customer service,which is at the heart of any good business!”

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Posted 5 months ago

“EXCELLENT BAG, QUICK ON DELIVERY VERY SATISFIED THANK YOU”

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Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,241 reviews