LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,852 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have NOT received my exchange since December nor have I had money back £84 3 items . I ll put a article on Facebook cause I have written to ur warehouse 5 times asking about them all size m want a small please”

Helpful Report

Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102686435 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson”

Helpful Report

Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 months ago

“Product does not work, I charged it for 24 hours and when I switch it on the is no sign of live, I down loaded the app and it device doesn't even show on my wifi network. Over all very disappointed, I tried to request a return. Process is very completed.”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 3 months ago

“I'm really not sure how I feel right now, initially I received my order and was happy enough, I only ordered a couple of said items, I went back to reorder and what I had initially paid €3.99 for had now gone up to over €31 each, so basically a scam?? I won't be ordering from this website again as they have lost my trust!! Beware if you think you will need more of something, order it all at the start or you might lose out like I have.”

Helpful Report

Posted 3 months ago

Dear Julie, We appreciate your feedback, and we understand your concerns about the change in pricing. We want to assure you that any adjustments in prices are carefully considered and are typically influenced by various factors, including production costs, availability, and market conditions. We understand the importance of trust and transparency in our relationship with customers, and we apologize if the change has caused any inconvenience. If there are specific items you're interested in or if there's anything we can do to address your concerns, please reach out to our customer service. We value your feedback and are committed to providing you with the best possible experience. We hope to have the opportunity to regain your trust and serve you better in the future. Thank you for bringing this to our attention. Regards, Megha lightinthebox.com

Posted 3 months ago

“Struggling to find out how to return items.”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102391380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Dissatisfied with the dress, want to return it, but it almost costs as much as the dress for postage to return. Will never be buying from this site again.”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997854 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“No comment”

Helpful Report

Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997846 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“I'm not happy! NEVER AGAIN.”

Helpful Report

Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101859359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

“I wrote that the product you sent me is of very low quality. You can even say that it is worse than any rag. The quality is zero.”

Helpful Report

Posted 7 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101708399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 7 months ago

“this refers to the drill anything drill bits which did not do as they are supposed to with regard to drilling brick it sheared off the bit head”

Helpful Report

Posted 7 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101689196 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 7 months ago

“Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund”

Helpful Report

Posted 8 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 8 months ago

“I was very disappointed with your return's policy as the item's didn't fit and I had to return them to china and wasn't told this before I ordered them I will not use your site again.”

Helpful Report

Posted 9 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327117 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 9 months ago

“Item received on 2023-7-31 was not the one I ordered and paid for”

Helpful Report

Posted 9 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, to protect your info and solve your problem, would you please provide your e-mail address used in the purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 9 months ago

“Never got both my orders not happy I’d paid with PayPal so I thought I would receive my order so I’m going to request a refund”

Helpful Report

Posted 9 months ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 9 months ago

“Removed your app for not accepting returns rip of”

Helpful Report

Posted 9 months ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162806 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 9 months ago

“Complete misdescription on a number of items. Decsribed as faux linen mix and are 100% polyester as pre the label inside. Website guarantees quality and true likeness which isn't the case. A few items are Ok but it's very hit and miss No way to contact customer service. Overall don't waste your money.”

Helpful Report

Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101065639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“Sizing guide was totally wrong. Some of the large items I bought were much largee than others and it was too expensive to return them. I've now unsubscribed from your website and will not be purchasing any other items.”

Helpful Report

Posted 10 months ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29444610 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 10 months ago

“Great quality jacket, shame it was completely the wrong size, since the delivery was within a reasonable time.”

Helpful Report

Posted 10 months ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29382718 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 10 months ago

“Arrival was fine However the Sizes Quaity and finish on the products I've recived in the last 6 weeks are definitely not worth what I paid for and the tee shirts combats and trousers are all 2 sizes to small and I went by your sizing charts so you need to rectify that or get on to the manufacturers and get them to resize there products have spent a lot of money with you including postage and can't wear any of the products Kind Regards Paul Bailey”

Helpful Report

Posted 10 months ago

“Three pairs of shorts only I pair the swimming shorts were of use to thee other two were in way shape or size the label claimed them to be”

Helpful Report

Posted 11 months ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket #29195537 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 11 months ago

LightInTheBox is rated 3.7 based on 8,852 reviews