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LightInTheBox Reviews

3.8 Rating 9,176 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
Cheap tacky gear
Helpful Report
Posted 9 months ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103143737 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 9 months ago
No easy way to return unsuitable items. I was asked to send back my purchases to China at my own cost. Not using this company again.
Helpful Report
Posted 9 months ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103102572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 9 months ago
Product was poor quality and did not look like the pictures on the site. I submitted a review of the product but it has not been published on your site
Helpful Report
Posted 10 months ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103048267 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 10 months ago
My order is yet to arrive
Helpful Report
Posted 10 months ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103036350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 10 months ago
I want to return some items and I’m finding it impossible
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102923920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
The after sales communication is too complicated and even ridiculous. You need to develop a more straight forward method. I'm already becoming frustrated with you
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917352 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
asvertised is more than doubled by shipping/ins costs(?). Takes up to a month to deliver. Q is reasonable, but for Xmas pres u need to order now!!!
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102917350 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
Do I get a refund or not
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102875639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
I wish you were as quick at delivering as you are in asking for complements. The product hasn’t arrived yet!
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102818264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
I still have NOT received my exchange since December nor have I had money back £84 3 items . I ll put a article on Facebook cause I have written to ur warehouse 5 times asking about them all size m want a small please
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102686435 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
Product does not work, I charged it for 24 hours and when I switch it on the is no sign of live, I down loaded the app and it device doesn't even show on my wifi network. Over all very disappointed, I tried to request a return. Process is very completed.
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service
Posted 1 year ago
I'm really not sure how I feel right now, initially I received my order and was happy enough, I only ordered a couple of said items, I went back to reorder and what I had initially paid €3.99 for had now gone up to over €31 each, so basically a scam?? I won't be ordering from this website again as they have lost my trust!! Beware if you think you will need more of something, order it all at the start or you might lose out like I have.
Helpful Report
Posted 1 year ago
Dear Julie, We appreciate your feedback, and we understand your concerns about the change in pricing. We want to assure you that any adjustments in prices are carefully considered and are typically influenced by various factors, including production costs, availability, and market conditions. We understand the importance of trust and transparency in our relationship with customers, and we apologize if the change has caused any inconvenience. If there are specific items you're interested in or if there's anything we can do to address your concerns, please reach out to our customer service. We value your feedback and are committed to providing you with the best possible experience. We hope to have the opportunity to regain your trust and serve you better in the future. Thank you for bringing this to our attention. Regards, Megha lightinthebox.com
Posted 1 year ago
Struggling to find out how to return items.
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102391380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
Dissatisfied with the dress, want to return it, but it almost costs as much as the dress for postage to return. Will never be buying from this site again.
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997854 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
No comment
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997846 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
I'm not happy! NEVER AGAIN.
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101859359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
I wrote that the product you sent me is of very low quality. You can even say that it is worse than any rag. The quality is zero.
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101708399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
this refers to the drill anything drill bits which did not do as they are supposed to with regard to drilling brick it sheared off the bit head
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101689196 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
Will not accept returns to the return address on the label! Garment was too big Wanted a full explanation, photos etc and returned to China! The garment has been returned, no refund
Helpful Report
Posted 1 year ago
Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101480751 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox
Posted 1 year ago
LightInTheBox is rated 3.8 based on 9,176 reviews