Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

“Ordered 4 items all 5xL In size As I heard that sizes are not very generous.2 Tee shirts fitted ok 1 unable to try on as cannot get my head through the neck and body warmer was so small it would not fit my son who normally wears a Medium to large!!!!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578768 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I didn’t make any purchase. Just was looking”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Could you elaborate your problem in detail? I will try my outmost to help you to sort it out. Look forward to your message. Sincerely Customer Service

Posted 3 years ago

“0/5 would not recommend anyone to use this company.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27344779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Chloe Customer Service Lightinthebox

Posted 3 years ago

“Can you please check my order purchase with you dated 11th October, card ending 3725 I have not received this order, no email confirmation no order number so have no way of chasing these items,thankyou Mrs B Bowden bettyb60@hotmail.co.uk value of order £25.17p”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for shopping with us. After checking in our system, i found that the LITB account is releated with your email bettyb60@hotmail.co.uk which is the same as the info you provided. Please kindly notice that the confirmation notification will be sent to your email. Please double-check your email, especially the spam folder. Feel free to contact me if you have any other questions. Sincerely, Customer Service

Posted 3 years ago

“Stuff is pure rubbish and real issues with returning anything for refund - avoid!!!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we can accpet any return request due to quality issue,ill-fitting... I noticed that our customer service has approved your return request but unfortunately, it seems that your package has not arrived our warehouse. But since that you returned the pakage in May, the return is too long, for your better shopping experience,we'd like to refund you first. If you are happy with the solution, please let me know. I will arrange it for you as soon as possbile. Sincerely, Customer Service

Posted 3 years ago

“I’ve already submitted a review, it was not favourable!!! This was only my 2nd purchase from you.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Could you elaborate your problem so that i can provide you with solution? Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 3 years ago

“Waited over 3 weeks past the delivery date, only to be told my order had been lost in transit. Still waiting for a full refund, poor show guys.”

Helpful Report

Posted 3 years ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. After checking the order number 54261304, we found that you purchased a Phone Case For Samsung Galaxy. And tha package has alreday arrvied on 04-05-2022. Is there any other orders you would like to inquire about? Please tell us the correct order number so that i can help you to solve the problem. Waiting for your kind response. Sincerely, Customer Service

Posted 3 years ago

“I purcased four items from Lightinthebox. Only one of the four was satisfactory. I requested returns/refunds and two weeks on I am still waiting.”

Helpful Report

Posted 3 years ago

Dear Elizabeth Ross, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we respond to your information within 24 hours. It seems that you don't pay attention to your e-mail. In your order, there are four items, may i know the detailed information of products that you are not satisfied with? so that i can give you the proper solution . Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 3 years ago

“This company took money & sent no goods. At first they were in contact, following me reporting the issue. Then they simply ignored my emails. There was no phone number to contact them, so it had to be emails.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862360, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

“One shirt the one with old people on it is fine it fits and is definitely an XL The other shirt with I apologize on it is about a medium and doesn't fit at all despite having XL on the label it is two sizes smaller than the other shirt. Very disappointing when ordering online you hope that the sizes are going to be right! 1”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861991, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

“Unfortunately I received the wrong dress and it is impossible to exchange it for the right one without having to send it back to China at great expense and will probably hear that it never got there anyway.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. First, could you do me a favor to take a photo of the dress and barcode so that we can target to the problem and solve it as soon as possible. Look forward to your reply. Have a nice day. You can also reply me in the ticket 26812483. Sincerely Chloe Customer Service.

Posted 3 years ago

“Awful service. I have not received a refund of £39:27 for two dresses sent back. They did not fit me. I need a refund please. Valerie Hone”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26804367, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

“LightinTheBox make it very hard to return goods which do not fit/are different from how they appear on their website.Customer has to pay for return postage to China, and LiTB do not give full refunds.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order ID65010973 you wrote is null. Sincerely Customer Service

Posted 3 years ago

“Your returns process is abysmal and your page scares people with the cost of the return. I couldn’t even get the returns form to load after many many attempts, will not be using this service ever again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Customer Service

Posted 3 years ago

“I am still waiting for my refund”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707731, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“I am NOT impressed at all with customer services, they dont want to resolve returns, just offer discount off next purchase BUT unsatisfied customers like me will not order again something simple like send a replacement that would fit is too difficult to resolve quality of goods is great, but I wont be ordering again Jeff Pitt”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707688, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“The worst fitting shoes I have ever bought. Such poor quality. Refunds are nigh impossible to get and the purchaser has to pay to return the goods and pay customs charges. This company is a TOTAL rip off and should be shut down. Their size 5xl is more like a size 16. 10% refund if you keep the goods rather than send them back...what does that tell you!! SHOCKING after sales service”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26653801, Would you please log in your litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“Their returns system is impossible and unacceptable. I will never use them again. Item not as advertised. I am not a happy person. Please do not buy from this site.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26646620, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“I am completely confused by the return policy. I am unable to get to the shops as I am 85 and so bought dresses online. I am still waiting for instructions to return 3 of h the 4 dresses and meanwhile am just sent a huge amount of marketing material via email”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26646664, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“made an order for two dog jacket - spent hours with tape measure and checking sizes but they arrived too small contacted company who asked me to return to China - did not know I was buying from China for exactly these issues of return But found a UK address and returned to there and company refunded money less £1.55 So ordered again - this time had lost my new customer free post discount but nice jackets (don't know why we don't make them in the UK) and so made order this time double checking sizes because apparently I had made some mistake although I was pretty certain I had double checked but different jackets have different size ratios so.. Since a larger size would be longer and that was a bit weird, I changed order for three lovely jackets perfect for messy dog to wash etc plus another for cold snow Triple checked sizes of orders So when they arrived Chihuahua size I was amazed - my dog is larger than a border collie And they insist it was my mistake and have told me I have to return to China or will not get refund (UK warehouse will not accept return) and then I will only get 20% discount They say the only solution is to keep the items and get a 30% Voucher As if I am going to fall for that again”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews