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LightInTheBox Reviews

3.7 Rating 8,881 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

3.7

Based on 8,881 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

LightInTheBox 5 star review on 9th April 2024

LightInTheBox 5 star review on 28th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 17th October 2023

Sophia & Stefan KEUN

LightInTheBox 5 star review on 29th August 2023

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for order”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“After over a month of waiting my purchase still has not arrived. This was ordered at the beginning of December and it is now January and no sign of it.”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870225 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Design of ladies clothes is wonderful and best ever. Description and materials appalling. Delivery far too long. Regds, Lotte”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Product quality is very bad, product looks nothing like photos, very slow to deliver, very disappointed”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763261 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have been very disappointed with items I have bought from LTB. Going forward I will not buy again. Clothes were either badly made or unfinished, too short or too large. Some of the items were not what they claimed to be. I did however get some items that were great. A bit of hit and miss overall.”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Ordered 4 items all 5xL In size As I heard that sizes are not very generous.2 Tee shirts fitted ok 1 unable to try on as cannot get my head through the neck and body warmer was so small it would not fit my son who normally wears a Medium to large!!!!!”

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578768 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I didn’t make any purchase. Just was looking”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Could you elaborate your problem in detail? I will try my outmost to help you to sort it out. Look forward to your message. Sincerely Customer Service

Posted 1 year ago

“0/5 would not recommend anyone to use this company.”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27344779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Chloe Customer Service Lightinthebox

Posted 1 year ago

“Can you please check my order purchase with you dated 11th October, card ending 3725 I have not received this order, no email confirmation no order number so have no way of chasing these items,thankyou Mrs B Bowden bettyb60@hotmail.co.uk value of order £25.17p”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for shopping with us. After checking in our system, i found that the LITB account is releated with your email bettyb60@hotmail.co.uk which is the same as the info you provided. Please kindly notice that the confirmation notification will be sent to your email. Please double-check your email, especially the spam folder. Feel free to contact me if you have any other questions. Sincerely, Customer Service

Posted 1 year ago

“Stuff is pure rubbish and real issues with returning anything for refund - avoid!!!!”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we can accpet any return request due to quality issue,ill-fitting... I noticed that our customer service has approved your return request but unfortunately, it seems that your package has not arrived our warehouse. But since that you returned the pakage in May, the return is too long, for your better shopping experience,we'd like to refund you first. If you are happy with the solution, please let me know. I will arrange it for you as soon as possbile. Sincerely, Customer Service

Posted 1 year ago

“I’ve already submitted a review, it was not favourable!!! This was only my 2nd purchase from you.”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Could you elaborate your problem so that i can provide you with solution? Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 1 year ago

“Waited over 3 weeks past the delivery date, only to be told my order had been lost in transit. Still waiting for a full refund, poor show guys.”

Posted 1 year ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. After checking the order number 54261304, we found that you purchased a Phone Case For Samsung Galaxy. And tha package has alreday arrvied on 04-05-2022. Is there any other orders you would like to inquire about? Please tell us the correct order number so that i can help you to solve the problem. Waiting for your kind response. Sincerely, Customer Service

Posted 1 year ago

“I purcased four items from Lightinthebox. Only one of the four was satisfactory. I requested returns/refunds and two weeks on I am still waiting.”

Posted 1 year ago

Dear Elizabeth Ross, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we respond to your information within 24 hours. It seems that you don't pay attention to your e-mail. In your order, there are four items, may i know the detailed information of products that you are not satisfied with? so that i can give you the proper solution . Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 1 year ago

“This company took money & sent no goods. At first they were in contact, following me reporting the issue. Then they simply ignored my emails. There was no phone number to contact them, so it had to be emails.”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862360, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“One shirt the one with old people on it is fine it fits and is definitely an XL The other shirt with I apologize on it is about a medium and doesn't fit at all despite having XL on the label it is two sizes smaller than the other shirt. Very disappointing when ordering online you hope that the sizes are going to be right! 1”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861991, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“Unfortunately I received the wrong dress and it is impossible to exchange it for the right one without having to send it back to China at great expense and will probably hear that it never got there anyway.”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. First, could you do me a favor to take a photo of the dress and barcode so that we can target to the problem and solve it as soon as possible. Look forward to your reply. Have a nice day. You can also reply me in the ticket 26812483. Sincerely Chloe Customer Service.

Posted 1 year ago

“Awful service. I have not received a refund of £39:27 for two dresses sent back. They did not fit me. I need a refund please. Valerie Hone”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26804367, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 1 year ago

“LightinTheBox make it very hard to return goods which do not fit/are different from how they appear on their website.Customer has to pay for return postage to China, and LiTB do not give full refunds.”

Posted 1 year ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order ID65010973 you wrote is null. Sincerely Customer Service

Posted 1 year ago

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LightInTheBox is rated 3.7 based on 8,881 reviews