Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

“I purchased 2 dresses recently which never arrived although your tracking info said they had. I am the only resident at my address so they could not have been signed for. I have made this point on numerous attempts to no avail. Unless the dresses turn up I will never use your service again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28834306 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Purchased a few items to which I was very happy with one of the items, however decided to return 2 items only to discover your company does not provide return Labels. The international postal charge ( cheapest) were to cost me £18.30 to return parcel, almost as expensive as 1 of the return i wanted to return!!! Due to this I won’t be purchasing from your company in the future. I would strongly advise shoppers to take extra precaution and purchase only what you need or want as returns can be very costly and you have no tracking system to guarantee your return is received or compensated.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28803433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Will never order from you again. The dress I ordered was very poor quality and fit and on looking to return it found that I would have to return it an Asian warehouse at a cost far in excess of the value of the dress.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28763452 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Very disappointed.. materials very different to what they appeared on website, & too difficult to return. Will take the hit but wint be purchasing again . If you'd stop emailing me .thank you”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28701580 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“It's very difficult and complicated to return items, you also only get a percentage of the cost back. Not easy to communicate or follow their returns procedure”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28638053 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Very disappointed in the quality of the items. I ordered a pair of earrings I received 1 earring. The little brooch was pretty not worth the long wait and the expense”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28572209 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“jacket was AWFUL”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28565093 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Extremely difficult to make a return. No return label inside packaging. Or easy to find QR code like most Companies I have used. Website complicated to get around So I was not happy at all”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28503732 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Stop tacking money out of my bank account please give some back like *132 : thank you”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 2 years ago

“I have purchased items from LightinTheBox. Order Number: 2212200663015493 Order Date: 2022-12-20 06:09:51 this items below do not work. please issue a refund. 20pcs 2.5W LED Bi-pin Corn Lights Bulbs 260lm Dimmable G4 SMD2835 Landscape 25W Halogen Bulb Replacement Warm Cold White AC12V DC12V AC220V Light Source Color: Warm WhiteVoltage: AC12VPieces / Pack: 20 £ 18.86 x1”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“My wife has had some! clothing she has pleased with However we have had the runaround since early January, Clothing not! as described or as in photos, If they don't send returns labels and My full refund their products will receive negative posts & reviews thoughout the internet. returns are impossible they want me to pay to return goods to China. They will not refund , keep bartering 30% and keep the goods / rags, all the way up to 70% . All I want are prepayed returns LABELS AND MY FULL REFUND! will send to ,Trading standards.?”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order number you provided us: 62295289, contains only a wig. Sincerely Megha Customer Service

Posted 2 years ago

“My goods have been "processing " for two weeks and they will now not arrive in time to take them on holiday as gifts for my family. I have emailed the company twice and have not even had the courtesy of an acknowledgment.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28054975 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have purchased a dress which is far too big. I didn’t realise I would have to send it back to China at a cost of £22 as it can only go by tracked. And Royal Mail have had a cyber attack so are not doing overseas. So I am stuck with a dress to big and no refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Still waiting for order”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“After over a month of waiting my purchase still has not arrived. This was ordered at the beginning of December and it is now January and no sign of it.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870225 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Design of ladies clothes is wonderful and best ever. Description and materials appalling. Delivery far too long. Regds, Lotte”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Product quality is very bad, product looks nothing like photos, very slow to deliver, very disappointed”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763261 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have been very disappointed with items I have bought from LTB. Going forward I will not buy again. Clothes were either badly made or unfinished, too short or too large. Some of the items were not what they claimed to be. I did however get some items that were great. A bit of hit and miss overall.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews