Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

“Very disappointed in the quality of the items. I ordered a pair of earrings I received 1 earring. The little brooch was pretty not worth the long wait and the expense”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28572209 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“jacket was AWFUL”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28565093 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Extremely difficult to make a return. No return label inside packaging. Or easy to find QR code like most Companies I have used. Website complicated to get around So I was not happy at all”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28503732 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Stop tacking money out of my bank account please give some back like *132 : thank you”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 2 years ago

“I have purchased items from LightinTheBox. Order Number: 2212200663015493 Order Date: 2022-12-20 06:09:51 this items below do not work. please issue a refund. 20pcs 2.5W LED Bi-pin Corn Lights Bulbs 260lm Dimmable G4 SMD2835 Landscape 25W Halogen Bulb Replacement Warm Cold White AC12V DC12V AC220V Light Source Color: Warm WhiteVoltage: AC12VPieces / Pack: 20 £ 18.86 x1”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“My wife has had some! clothing she has pleased with However we have had the runaround since early January, Clothing not! as described or as in photos, If they don't send returns labels and My full refund their products will receive negative posts & reviews thoughout the internet. returns are impossible they want me to pay to return goods to China. They will not refund , keep bartering 30% and keep the goods / rags, all the way up to 70% . All I want are prepayed returns LABELS AND MY FULL REFUND! will send to ,Trading standards.?”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? The order number you provided us: 62295289, contains only a wig. Sincerely Megha Customer Service

Posted 2 years ago

“My goods have been "processing " for two weeks and they will now not arrive in time to take them on holiday as gifts for my family. I have emailed the company twice and have not even had the courtesy of an acknowledgment.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28054975 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have purchased a dress which is far too big. I didn’t realise I would have to send it back to China at a cost of £22 as it can only go by tracked. And Royal Mail have had a cyber attack so are not doing overseas. So I am stuck with a dress to big and no refund”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Still waiting for order”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“After over a month of waiting my purchase still has not arrived. This was ordered at the beginning of December and it is now January and no sign of it.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870225 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Design of ladies clothes is wonderful and best ever. Description and materials appalling. Delivery far too long. Regds, Lotte”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Product quality is very bad, product looks nothing like photos, very slow to deliver, very disappointed”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763261 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have been very disappointed with items I have bought from LTB. Going forward I will not buy again. Clothes were either badly made or unfinished, too short or too large. Some of the items were not what they claimed to be. I did however get some items that were great. A bit of hit and miss overall.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Ordered 4 items all 5xL In size As I heard that sizes are not very generous.2 Tee shirts fitted ok 1 unable to try on as cannot get my head through the neck and body warmer was so small it would not fit my son who normally wears a Medium to large!!!!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578768 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I didn’t make any purchase. Just was looking”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Could you elaborate your problem in detail? I will try my outmost to help you to sort it out. Look forward to your message. Sincerely Customer Service

Posted 2 years ago

“0/5 would not recommend anyone to use this company.”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27344779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Chloe Customer Service Lightinthebox

Posted 2 years ago

“Can you please check my order purchase with you dated 11th October, card ending 3725 I have not received this order, no email confirmation no order number so have no way of chasing these items,thankyou Mrs B Bowden bettyb60@hotmail.co.uk value of order £25.17p”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for shopping with us. After checking in our system, i found that the LITB account is releated with your email bettyb60@hotmail.co.uk which is the same as the info you provided. Please kindly notice that the confirmation notification will be sent to your email. Please double-check your email, especially the spam folder. Feel free to contact me if you have any other questions. Sincerely, Customer Service

Posted 2 years ago

“Stuff is pure rubbish and real issues with returning anything for refund - avoid!!!!”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we can accpet any return request due to quality issue,ill-fitting... I noticed that our customer service has approved your return request but unfortunately, it seems that your package has not arrived our warehouse. But since that you returned the pakage in May, the return is too long, for your better shopping experience,we'd like to refund you first. If you are happy with the solution, please let me know. I will arrange it for you as soon as possbile. Sincerely, Customer Service

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews