LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,176 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Administration and customer service is very poor, with long delays possible due to time differences. Goods returned under track and trace but still do not know when I will receive the money back on my credit cards. The uncertainty and poor communication really fails to make this a pleasurable buying process.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546183, Would you please login you litb account and reply when you feel free? You will also find the message in your email# j***********t@hotmail.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“I have been so disappointed with trying to send returns. No information when goods received. I was told not to worry information t would be sent out to me. It was still not received. I am still trying to return goods. .I would not buy from them again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26300462, Would you please login you litb account and reply when you feel free? You will also find the message in your email# ann******on@live.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“Unfortunately I have purchased 2 tops from your company. The qualm and sizing is very poor. Then to find out I can’t get a refund unless I pay a lot of money for postage. I am very disappointed and will not be using your company again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488481, Would you please login you litb account and reply when you feel free? You will also find the message in your email# me*******ell@btinternet.com Waiting for your kind response. Sincerely Customer Service.

Posted 2 years ago

“Quality is not good and one of the dresses was like a nylon bag. The combats were shapeless and not as described will not buy from you again”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26478619, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Do not order from LightInTheBox As to return things is an absolute nightmare, You cannot contact anyone and still waiting for a reply that I’ve managed to try to return one item”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26440734, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mi****gan@icloud.com Sincerely Customer Service.

Posted 2 years ago

“If you had an automatic returns policy which made it easy you would have had a lot more business from me as some of your items are good but you made it so difficult I ended up keeping things I will never wear”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431821, Would you please login you litb account and reply when you feel free? You can also find the message in your email# s****iv@hotmail.co.uk Sincerely Customer Service.

Posted 2 years ago

“Very disappointed with the dress I ordered, I ordered a size 14 and when it came it was more like a size 10 Can not wear for my daughters wedding.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26312679, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Size of clothing erratic, return process extremely difficult and pains takingly slow.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26303854, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I did not realise the dresses I ordered would come from Asia. The dresses were not tagged (card tag attached usually to the neck and can be cut off when satisfied with the purchase). Nor did they have a fabric tag sewn to the inside seam of the dresses - so no washing instructions, bar code - 'nothing'! The fabric of at least one of the dresses was awful - more like plastic. Due to the poor quality fabric and sizing (different for each dress), 4 of them need to be returned. This is an awful experience. Light in the Box do everything they can to make it difficult for you to return unwanted items. They suggest that it is your fault the dresses don't fit ie you didn't take enough care when ordering the items. They say you have 7 days to organise the return, but each time the customer service responds, you have to jump through another hoop and the days tick by. And then when they acknowedge you can return the items, they say the do not have a 'returns form'. Instead you are expected to post the items back to the warehouse in Asia, with some random message on the front so that the package gets through customs, and wait 4 weeks or more for the refund to happen. Frankly after this performance, I don't trust Light in the Box to make the refund. I anticipate after 4 weeks or so that they will say the package didn't arrive / wasn't returned. All in all, a terrible experience and one which I will not be repeating. Anne”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26271870, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Ordered a dress standard size. Arrived. Would only fit a Barbie Doll. Quality was very poor and did not represent the advertised dress whatsoever. Am still trying to return for full refund - the company keep asking for proof there’s a problem! Keep offering some kind of part refund only. Surely saying it would never fit as is not true to size should be good enough. Reading the other reviews below it looks as if they’ll never refund me, and do some kind of postage scam. Disappointing. I’ll have to learn from this and will never use this company again. I’m also going to make sure others aren’t burnt like myself, and other reviewers here have been. Nothing spreads faster than bad press.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26271649, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Light in the box is a SCAM website! Be careful do not buy. They scammed 400 dollars for a dress, I was in a hurry to buy for my opera concert, never again! I asked for refund they disappeared (do not believe them if they reply here immediately is just for marketing, they are afraid of bad reviews because otherwise their scam doesn't work). You know what is their strategy if you ask for a refund? They disappear, after they offer a coupon for an other product and if you send the item you will not get the refund money back. Is a scam! The dress is bad quality, it loses all the sparkling things my house is full of that ***! NEVER BUY THEY SCAM YOUR MONEY be careful guys buy only on trustworthy websites!”

LightInTheBox 1 star review on 22nd June 2022

Helpful Report

Posted 3 years ago

“am very disapointed with Light in the Box as i have a shirt i am trying very hard to send back and order a smaller size and it is impossible so i will take the loss and i thought i unsubscribed from this hard to get intouch with company”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248465, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Everything went wrong, charged £175 tax, this was not made clear when ordered. The dresses arrived, very bad quality, look different from pictures, colour and material looks different, I ordered these dresses in a standard size NOT made to measure, I asked for a returns label and was refused, told I could not return any of these dresses. I am very disappointed with the no customer services, no contact number and take days to reply by email”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26249370, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I ordered a beautiful looking dress on small size, I am a standard size 10 but the dress was much too jig for me. I have been trying to return it for a full refund and got nowhere except alternative offers to keep it or send it back to Asia!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248387, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I have ordered 3 dresses, the delivery was a little long but nothing compared to the disappointment when I started to look at the dresses. All of them were made of very poor quality fabric, one had a broken zip, another one which was supposed to have a long tulle skirt had the inner skirt so short that it didn't even cover my underwear. The colours of one of the dresses weren't even shown on the website. I have contacted the customer service to return the items, and they are making things so difficult requesting pictures and descriptions and all the kinds of questions that make me feel ashamed because they are assuming that my body size is not correct asking me to check my dimensions and send them to them in pictures!!!! This has never happened to me before on any other website I have used. We should be free to buy a dress, try it and if it doesn't fit, just be able to return without all this harassment.”

LightInTheBox 1 star review on 21st June 2022

Helpful Report

Posted 3 years ago

“Can't send items back and get refunds.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248372, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Waste of money - up to £40 to return goods.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248353, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I ordered a MOB dress -- two different ones. They offer a "7 day return with no reason" policy. The dresses were stock sizes not custom. They are telling me no return because all dresses are made to order. Basically I'm out $300 with 2 ugly poor quality dresses. NEVER NEVER NEVER ORDER FROM HERE. CUSTOMER SERVICE IS A JOKE.”

Helpful Report

Posted 3 years ago

“Shoes are 2 sizes smaller than stated , impossible to return due to the ridiculously long winded process. I will never buy from this company again.”

Helpful Report

Posted 3 years ago

“Awful company with non-existent customer service. Products poor quality and the sizes are well out. The returns label on the package is Birmingham, yet they are expecting the package to be shipped back to China. It will be sent to Birmingham and they can deal with it. Avoid at all costs...they are not what they seem at all/”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,176 reviews