LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have raised return instruction with you as the shirt (logo to small) is not as shown in the photo on your website, I don't as yet have a reply, I'm happy to exchange the shirt for the one shown on your website, the Christmas Tree logo is not as shown.”

Helpful Report

Posted 4 months ago

“It wasn't really a positive review.The two beanie hats that i ordered from the photo weren't the two that i received. Regards Christy”

Helpful Report

Posted 5 months ago

“Returns are a nightmare !!”

Helpful Report

Posted 6 months ago

“4 of the 5 items are really good, the Shirt i purchased is not the same size as description it is far too small. I have tried to get contact via the app but it will not send me a link to action the return. I want to return this item but cannot make contact...... can someone give me an email address I can actually reply to!!!”

Helpful Report

Posted 6 months ago

“I'am currently waiting a response on my last delivery. To date I'am pleased with them.”

Helpful Report

Posted 8 months ago

“good and the product arrived at the due time nothing to complain kodus”

Helpful Report

Posted 8 months ago

“They are good, but over say €100 the postage should be free! They are also very hard to contact!”

Helpful Report

Posted 9 months ago

“You have a good range of products, but some of the pictures bare no resemblance to what is delivered. On a few occasions the sizing has been dreadful, also wrong sizes have been sent and because of where they are sent from, there is no returns procedure.”

Helpful Report

Posted 10 months ago

“Not pleased with recent purchase. Goods did not match description”

Helpful Report

Posted 1 year ago

“The goods I ordered were unsuitable. Light in the Box provided an easy solution to the slightly difficult process of returning them. Good customer service from this company. Thankyou.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102334514 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Long wait for delivery - maybe because it was December Very long drawn out returns procedure.”

Helpful Report

Posted 1 year ago

“I had 2 items recently that were wrong in size asking for a code etc to return ,but Lightinbox said keep and we will refund the money. so I shall and take the items to a charity shop and hope someone likes them”

Helpful Report

Posted 1 year ago

“I'll write it when I receive my order orders. Thanks I will gladly send it then.”

Helpful Report

Posted 1 year ago

“It is very easy to order from. Customer service are also very helpful but returns are not good at all . Bear this in mind when ordering anything. I only ordered one thing as Reviews are 50 /50 for this company. I had no problems and no need to return anything for first 4 orders so Great I have found them to be a very hit -and -miss company now. which is a shame because they have some lovely clothes .I have ordered certain sizes that need to be taken in and also the other end of the scale things that are supposed to be certain sizes arent at all. 5xl are more like a Medium And then the problem with returns. . I would love to order more as I have so many things I love the look of but really unsure now of sizing so always check each individual size chart for any clothes when ordering and hope you dont have to return any. The customer service is also very good. Sizing is extremely hit and miss . Some of their largest 5xl can be as small as a meduim and the ladies Lingerie cup size is so small and returns is a problem when needed . Offers are made to help the company keep costs down as its a”

Helpful Report

Posted 1 year ago

“Delivery ok, but I didn't get the color I ordered”

Helpful Report

Posted 1 year ago

“Excellent. Will be back in the future but not for now anyway.”

Helpful Report

Posted 1 year ago

“Some stuff I ordered was OK some stuff was wrong size not over happy over all”

Helpful Report

Posted 1 year ago

“It’s hit and miss really no labels on items is a big negative if buying gifts”

Helpful Report

Posted 1 year ago

“I recently bought five shirts with the exception of one which didn't suit me. The other four were great and i will enjoy wearing these new shirts when ever i'm going out in the city, Thank you.”

Helpful Report

Posted 1 year ago

“Pleased to report that this company takes it's customer service responsibilities seriously and have resolved our issue promptly and with courtesy.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101346335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,138 reviews