LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,837 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,837 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not pleased with recent purchase. Goods did not match description”

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Posted 3 months ago

“The goods I ordered were unsuitable. Light in the Box provided an easy solution to the slightly difficult process of returning them. Good customer service from this company. Thankyou.”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102334514 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Long wait for delivery - maybe because it was December Very long drawn out returns procedure.”

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Posted 3 months ago

“I had 2 items recently that were wrong in size asking for a code etc to return ,but Lightinbox said keep and we will refund the money. so I shall and take the items to a charity shop and hope someone likes them”

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Posted 4 months ago

“I'll write it when I receive my order orders. Thanks I will gladly send it then.”

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Posted 4 months ago

“It is very easy to order from. Customer service are also very helpful but returns are not good at all . Bear this in mind when ordering anything. I only ordered one thing as Reviews are 50 /50 for this company. I had no problems and no need to return anything for first 4 orders so Great I have found them to be a very hit -and -miss company now. which is a shame because they have some lovely clothes .I have ordered certain sizes that need to be taken in and also the other end of the scale things that are supposed to be certain sizes arent at all. 5xl are more like a Medium And then the problem with returns. . I would love to order more as I have so many things I love the look of but really unsure now of sizing so always check each individual size chart for any clothes when ordering and hope you dont have to return any. The customer service is also very good. Sizing is extremely hit and miss . Some of their largest 5xl can be as small as a meduim and the ladies Lingerie cup size is so small and returns is a problem when needed . Offers are made to help the company keep costs down as its a”

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Posted 4 months ago

“Delivery ok, but I didn't get the color I ordered”

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Posted 5 months ago

“Excellent. Will be back in the future but not for now anyway.”

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Posted 6 months ago

“Some stuff I ordered was OK some stuff was wrong size not over happy over all”

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Posted 7 months ago

“It’s hit and miss really no labels on items is a big negative if buying gifts”

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Posted 7 months ago

“I recently bought five shirts with the exception of one which didn't suit me. The other four were great and i will enjoy wearing these new shirts when ever i'm going out in the city, Thank you.”

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Posted 8 months ago

“Pleased to report that this company takes it's customer service responsibilities seriously and have resolved our issue promptly and with courtesy.”

Helpful Report

Posted 8 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101346335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 8 months ago

“My first order, a dress, was great. The trousers I ordered were not, as I had expected, a cotton and linen mix but polyester. The style is good but they are very thin. It would help a great deal if we were told in the product description what fabric the items are made of. In this case it was described as 'faux linen', which is pretty meaningless.”

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Posted 8 months ago

“Disappointed with goods-not good size on dress and sandal straps not long enough to do up properly.customer service not good as I wanted to return them but was not satisfied with response.Wasted £50 but will not buy from you again”

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Posted 9 months ago

“Very nice clothes. Very pleased with most of them fitting Difficult situation is frustrating as there is no contact. Very frustrating. The set answers don't always answer questions. That puts me off a lot. I waste so much time in trying to find ways to contact them.”

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Posted 9 months ago

“I will write a review when I receive my refund, which as yet has not happened.”

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Posted 9 months ago

“Advertised articles don't look as good quality when you see them in reality. Also orders slow to deliver.”

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Posted 10 months ago

“Garments are fine but the delivery time was almost a month and this was not made clear at the time of order. If Lightinthe Box had told me that items would be delayed I would not have had to worry”

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Posted 10 months ago

“The rat trap is very good, it’s sticky and does a great job”

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Posted 10 months ago

“The ordering system and price is good, but the 3 shirts I ordered are not the same size as all the other ones I have ordered, they are smaller and not comfortable to wear. All previous ordered were fine, with this in mind, it has put me of ordering more shirts.”

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Posted 11 months ago

LightInTheBox is rated 3.7 based on 8,837 reviews