LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,176 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a nice pair of cotton trousers for the summer and am very pleased with them except for the sizing. I bought 2XL but they came up much smaller. Fortunately I am losing weight.”

Helpful Report

Posted 2 years ago

“Nice stuff but the returns is not good when u but it doesn’t give a returns form but to send stuff back to them u have to send back to China it costs too much to send back more than the goods bought …..I won’t be buying from here again Iv got items I can’t wear”

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Posted 2 years ago

“One shirt the correct size XL the other one had XL on the label, but it was nor even a large”

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Posted 2 years ago

“The pictures did not show the dresses as they are. Some did not suit or fit properly. You made it IMPOSSIBLE to get a full refund. Not at all Happy and will not use you again AND I will tell all my friends how bad your customer service is because there is NO customer service. My complaint has now been dealt with by customer service after many e mails this complaint has now been resolved to an idicom of satisfaction.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28541985 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“The dresses were quite well made but the sizing is not consistent. I have ordered dresses in the same size on several occasions and each time one of them has not been the correct fit. Also the return process is very complicated and I just gave up trying to work it out and just had to accept the loss of those items.”

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Posted 2 years ago

“unfortunetly i have not received a payment on my account as agreed for goods that were to small .”

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Posted 2 years ago

“My items arrived and one was marked and one wasn't as expected so not suitable. However the return communication took a while and postage was expensive to return so I had a refund of 60% and kept the item. Not ideal but that's what my experience was.”

Helpful Report

Posted 2 years ago

“Ordered 2 dresses. Delivery was slow but dresses arrived within the time frame. One dress is exactly as described and looks fabulous. The other dress is poor quality, not as described and certainly not value for money.”

Helpful Report

Posted 2 years ago

“I recently ordered 2 products, which were not as described. I did not get any help or offer to exchange them, in fact I got a voucher for future purchases. Overall not that happy with the products or the support I received.”

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Posted 2 years ago

“I just bought the coat here, arrived on time, so far all is well.”

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Posted 2 years ago

“I ordered two tops, one white sporty-looking top without a hood for myself, however, I got one with a hood which was different to the one I ordered, so wasn't happy about that. and the other item was a T-shirt for my wife which was just fine. The order took ages to get to me. WHY? but overall, I gave the top away to somebody who likes hoods. Only OK this time, I will order once more, however, if I have any more problems I will not come back.”

Helpful Report

Posted 2 years ago

“Bought 3 items. One pair of heated socks at approx 30 euros. The switch on one of these socks did not work. The second pair of heated socks were 17 euro. These are ok but wires travel under the sole of one of them and are slightly uncomfortable and finally the heated snood which works so far and is nice to wear. I have since received a reply back from customer service to refund for the broken item. Very appreciative of this and changes my opinion of this company.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201843 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Wonderful designs but terrible slimy, polyester. Would buy a lot more if t shirts were made of cotton, even if it cost more.”

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Posted 2 years ago

“eventually my package delivered after lingering on for weeks,but at this time in curious to know where my other parcel swanned off to which initially ordered before than one and decided in cancelling”

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Posted 2 years ago

“Unfortunately this time the quality of the coat I purchased is incredibly poor and the colours are not as it was from the picture.”

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Posted 2 years ago

“the products are great/ but getting them is a nightmare they take ages to be delivered thats the only thing thats wrong with this company/ thanks john”

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Posted 2 years ago

“My item came with in a few weeks packaging was good no damage not bad quality”

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Posted 2 years ago

“The idea behind LITB is good, the prices are low and the quality is reasonable. The main problem I see is with sizing All the clothes are modelled by young extremely fit people who are not normally sized. The follow on from this is with exchanges, returns and refund/credits. Another issue is with shipping costs and taxes they come as a bit of a shock. The method of selling reminds me of Piramid selling, they try and try to keep you buying, it becomes almost addictive. The old addige you get what you pay for comes to mind. Having said all that I am sure there are many items offering exceptional value for money.”

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Posted 2 years ago

“Hmm. Average.”

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Posted 2 years ago

“Placed 2 orders .................. one of them turned up very quickly - within a few weeks. The other, I am still waiting for nearly 3 months after placing.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,176 reviews