LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered 2 products, which were not as described. I did not get any help or offer to exchange them, in fact I got a voucher for future purchases. Overall not that happy with the products or the support I received.”

Helpful Report

Posted 1 year ago

“I just bought the coat here, arrived on time, so far all is well.”

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Posted 1 year ago

“I ordered two tops, one white sporty-looking top without a hood for myself, however, I got one with a hood which was different to the one I ordered, so wasn't happy about that. and the other item was a T-shirt for my wife which was just fine. The order took ages to get to me. WHY? but overall, I gave the top away to somebody who likes hoods. Only OK this time, I will order once more, however, if I have any more problems I will not come back.”

Helpful Report

Posted 1 year ago

“Bought 3 items. One pair of heated socks at approx 30 euros. The switch on one of these socks did not work. The second pair of heated socks were 17 euro. These are ok but wires travel under the sole of one of them and are slightly uncomfortable and finally the heated snood which works so far and is nice to wear. I have since received a reply back from customer service to refund for the broken item. Very appreciative of this and changes my opinion of this company.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28201843 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Wonderful designs but terrible slimy, polyester. Would buy a lot more if t shirts were made of cotton, even if it cost more.”

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Posted 1 year ago

“eventually my package delivered after lingering on for weeks,but at this time in curious to know where my other parcel swanned off to which initially ordered before than one and decided in cancelling”

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Posted 1 year ago

“Unfortunately this time the quality of the coat I purchased is incredibly poor and the colours are not as it was from the picture.”

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Posted 1 year ago

“the products are great/ but getting them is a nightmare they take ages to be delivered thats the only thing thats wrong with this company/ thanks john”

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Posted 1 year ago

“My item came with in a few weeks packaging was good no damage not bad quality”

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Posted 1 year ago

“The idea behind LITB is good, the prices are low and the quality is reasonable. The main problem I see is with sizing All the clothes are modelled by young extremely fit people who are not normally sized. The follow on from this is with exchanges, returns and refund/credits. Another issue is with shipping costs and taxes they come as a bit of a shock. The method of selling reminds me of Piramid selling, they try and try to keep you buying, it becomes almost addictive. The old addige you get what you pay for comes to mind. Having said all that I am sure there are many items offering exceptional value for money.”

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Posted 1 year ago

“Hmm. Average.”

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Posted 1 year ago

“Placed 2 orders .................. one of them turned up very quickly - within a few weeks. The other, I am still waiting for nearly 3 months after placing.”

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Posted 1 year ago

“The dress is beautiful but the size is a bit on the small size, a clingy fit.”

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Posted 1 year ago

“Still awaiting delivery. Will update once my order is delivered”

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Posted 1 year ago

“My dress was very nice good quality however I ordered a too big size and have reordered onother one similar as I have a function soon. The tulle skirt is poorly made cheap material not as advertised I regret buying a second one I have bought goods twice @£ 93.00 and £65.00 no discount You told me on next order but there was no provision .”

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Posted 1 year ago

“I am still waiting trying to return and exchange my items. I do like the items but they were to big. I found it a little complicated when it came to returns. (eg taking pictures measurements, uploading, no address to send mentioned and paying for your return etc) whereas some websites are straight forward print labels and return.”

Helpful Report

Posted 1 year ago

“Delivery can’t be faulted and tracking was great. Using the measurement chart provided I ordered a jacket one size bigger than the chart suggested, it arrived yesterday and I can’t get into it at all, I would need to have gone 3-4 sizes bigger at least. Bit disappointing just need to find a child who needs a gift now.”

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Posted 1 year ago

“I like the choices - not afoot about delivery time and returns”

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Posted 1 year ago

“Some good items .hard to return anything .wait forever to get your purchases.i gave up trying to return anything gave it to charity.”

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Posted 1 year ago

“I thought the dresses I bought were very nice and a good fit”

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Posted 1 year ago

LightInTheBox is rated 3.7 based on 8,847 reviews