LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to navigate and one of the items I bought was excellent. However, trying to return the other is proving very difficult. I need a return label which they are not sending me. I have completed the questions they sent and it said two days before I would have a response, that was well over a week ago.”

Helpful Report

Posted 1 year ago

“A dress that I bought was too small, as this was a reduced item it doesn’t now appear online therefore there are no instructions as how to return, I emailed customer services and they replied with a mixed up message about how to change password, so no I don’t recommend this company if you need to return”

Helpful Report

Posted 1 year ago

“Items received are lovely just wish all three items came at the same time , makes me hesitate ordering some of the lovely stuff you have ETA..needs to improve”

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Posted 1 year ago

“NOT HAPPY AT ALL . Dress I ordered was shoddily made no shape whatsoever, nothing like the the one advertised . I’ve read the reviews since receiving the dress and wont be paying to return item as it seems a waste of time and more money which is shameful as lightin the box are gaining out of us all.. stay away from them.”

Helpful Report

Posted 1 year ago

“I love your offerings dresses bags jewellery etc but your return policy is totally unsatisfactory. I have spent days trying to return 1 of 2 dresses I bought with no success ! Please help and I’ll buy again and again Liz”

Helpful Report

Posted 1 year ago

“I bought a coat 6 months ago the wool bobbled after 2wks , and i have just bought a pair of suede shoes after one week they fell apart this company should be closed for ever its complete rubbish twice bitten never again.”

Helpful Report

Posted 1 year ago

“I read the reviews on here when I was initiating a return to Light in the Box and they are all true... they absolutely do make things extreeemely difficult! I needed to return 2 of the 3 dresses I purchased. So, I went in all guns blazing, threatened to complain to the Industry of Commerce in China and that I would only accept a full refund including cost of return postage. They enhanced the deal to a 50% refund or 60% reward (credit) which was initially 30% and 50%. I firmly declined. I stood my ground and they have now given me a 70% refund on the full order (3 dresses which totalled £120) and I keep the dresses (2 of which I will try to sell on Ebay, the other one i will use). I provided photos of the poor quality and stains and inundated them with emails and tickets with CAPS ON AND LOTS OF !!!!!!!! lol. My advice, if you want to return, is to blame the quality rather than sizing etc. Make it their responsibility. Provide pics of the poor stitching, stains, anything! I't won't be hard because the quality is very poor. Keep telling them it is their fault and give the impression that you know your rights and you will get your money back. Good luck!”

Helpful Report

Posted 1 year ago

“use caution with sizes”

Helpful Report

Posted 1 year ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001565, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 1 year ago

“Very unsatisfied with cheap clothes that did not look like the pictures advertised.”

Helpful Report

Posted 1 year ago

“I am giving lightinthe box 3stars. The dress I got is lovely and fits nicely. The material is a bit flimsy but good value really. Im worried about an order I had to cancel as my daughter's Ball was cancelled and I really hope they dont make me take the products as I cancelled before they were shipped. I am also waiting for another dress which I will review when it comes. Its taking longer to come than the other order. Also I am hoping to order a hat and bag for a wedding I will be attending soon. I will keep you posted on all aspects of my order. Hope to do business with lightinthebox again soon.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822407, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 1 year ago

“The items I was pleased with were good but the 2 others were not the size as advertised even when measured The delivery was not particularly good as I would have liked the goods earlier I hope that my next order which is already in will be delivered quicker I will continue to use the company as they have some sifferent clothes”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822529, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 1 year ago

“Pleased with my purchase when it finally arrived. Delivery took far to long”

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Posted 2 years ago

“Upto latest purchase all was fine.”

Helpful Report

Posted 2 years ago

Dear customer, Thank you for shopping with us. This is Bloo, supervisor of customer service. I search your shopping history in our system and learned that you have placed 4 orders on our site. By your review I learned that everything is Ok but you give us a 3 stars. Would you mind advise me what's more improvement we could make in our further business? Would you please provide your order number and advise us the point which you consider that we have not met your expectation? Sincerely Bloo Customer Service.

Posted 2 years ago

“its good quality stuff just a pity it takes so long to send them out”

Helpful Report

Posted 2 years ago

Dear customer This is Bloo, supervisor of customer service. Thank you for shopping with us. I learned that you enjoy the products from us, however, the long shipping is the reason that makes you not happy. Would you mind provide me the order numbers? I will check the order and make a full report to you thereafter with explanations and options folllowed. Waiting for your kind response. Sincerely Bloo Customer Service.

Posted 2 years ago

“I ordered a wedding outfit mid January and I'm still waiting for a delivery. No communication from this company and I'm unable to contact them. My advise is steer clear. I wouldn't ever use light in the box again an appauling customer service”

Helpful Report

Posted 2 years ago

“I made a purchase on 11 Nov still no delivery Initially communication and reaction were excellent. 10 Feb was given as last day for delivery after which I was advise to ask for refund. No contact numbers given. Clothing really looks great but too scared to order again What to Do?. No communication anymore Will change rating to five if problem solved.”

Helpful Report

Posted 2 years ago

“Not bad, needs lots of improvements. Quality control check of goods should be improved and faster customer service.”

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Posted 2 years ago

“The sizes are not consistent so ensure correct size is ordered. Lots of options to choose from.”

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Posted 2 years ago

“Delivery was prompt but the xl jumper you sent me was too small. It must be based on us sizes. I ordered another in size xxl but the order has been refunded because of lack of stock. I did like the product.”

Helpful Report

Posted 2 years ago

“So thing are ok , but so are not great quaality - as when you get the item you are very disapoint - this has happen to me on a few item - but have been able to retune - Please include FABRIC detail with photo on your website”

Helpful Report

Posted 2 years ago

Dear Michael Graham, Thank you for leaving a comment on our page, and for bringing attention to this problem. I am sorry that your latest order wasn't satisfactory. We try to describe the products as accurately as possible. If you found that some products their quality wasn't good, or weren't sufficiently described , then we will try to adjust together with the supplier. I saw that you've ordered several items, can you please let me know which of those products were not satisfactory? We have sent you an email (ticket #24683600) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 2 years ago

LightInTheBox is rated 3.7 based on 8,847 reviews