LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order, a dress, was great. The trousers I ordered were not, as I had expected, a cotton and linen mix but polyester. The style is good but they are very thin. It would help a great deal if we were told in the product description what fabric the items are made of. In this case it was described as 'faux linen', which is pretty meaningless.”

Helpful Report

Posted 1 year ago

“Disappointed with goods-not good size on dress and sandal straps not long enough to do up properly.customer service not good as I wanted to return them but was not satisfied with response.Wasted £50 but will not buy from you again”

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Posted 1 year ago

“Very nice clothes. Very pleased with most of them fitting Difficult situation is frustrating as there is no contact. Very frustrating. The set answers don't always answer questions. That puts me off a lot. I waste so much time in trying to find ways to contact them.”

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Posted 1 year ago

“I will write a review when I receive my refund, which as yet has not happened.”

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Posted 1 year ago

“Advertised articles don't look as good quality when you see them in reality. Also orders slow to deliver.”

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Posted 1 year ago

“Garments are fine but the delivery time was almost a month and this was not made clear at the time of order. If Lightinthe Box had told me that items would be delayed I would not have had to worry”

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Posted 1 year ago

“The rat trap is very good, it’s sticky and does a great job”

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Posted 1 year ago

“The ordering system and price is good, but the 3 shirts I ordered are not the same size as all the other ones I have ordered, they are smaller and not comfortable to wear. All previous ordered were fine, with this in mind, it has put me of ordering more shirts.”

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Posted 1 year ago

“I appreciate it”

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Posted 1 year ago

“The Item I ordered doesn’t work and I am having lots of hassle trying to return it and obtain a refund. I would be very reluctant to order from here again.”

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Posted 1 year ago

“Not as shown in catalogue. Difficult process description if you choose to return item. Very short period given for return of goods.”

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Posted 1 year ago

“After receiving my order, within the specified time, I found the the garments were too small. After contacting the customer services team we resolved the problem through polite emails and suggestions within a few weeks. There is definitely an issue with differing sizes from the UK, EU and US, but it got resolved to everyone's satisfaction. Well done!”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28896428 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Hi there, Lightinthebox sells interesting products with good quality and price. Just bear in mind when buying clothes to order bigger size as their size chart is not very accurate.”

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Posted 1 year ago

“Gorgeous designs. Some fabric too thin. Not always as photos show.”

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Posted 1 year ago

“I ordered 3 dresses but only liked one of them. The colour of the other 2 was not true to the image online. The dress I liked has good shape and th colour was true to the online image, and very good value for money.”

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Posted 2 years ago

“very disappointed that the clothes are not like the pictures, and the lack of easy ways to return garments if not happy. also if the postage charges are high why does it take so long to receive the items?”

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Posted 2 years ago

“I ordered a size 16 dress...I am 14/16 and iit was too tight across my chest. More like 12/14. Gave it away. Other than that it would have been perfect. Very well made!”

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Posted 2 years ago

“3 as one item I ordered months ago has not arrived ! T,shirts are good for what they cost in sale , as synthetic ! Would prefer to pay more for cotton , as more comfortable ! Certainly interesting ! But I live in England , UK ! Service is far better than stuff from China ! As I never receive items ordered !”

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Posted 2 years ago

“Everything I bought was great. Great material. I was very happy. My only problem was I ordered a man's t-shirt. What arrived was not what I ordered. It was a plain ugly version of the shirt. That was disappointing. Apart from that i loved everything else. I would recommend this site. I will use it again”

Helpful Report

Posted 2 years ago

“My three shirts are all very nice, feel good, decent stitching, etc. Unfortunately despite them all being XXL as ordered, one is a nice fit, one is a tight fit, and the third I can't get on at all. The shirts are great, the sizing is 'variable'.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews