LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress is beautiful but the size is a bit on the small size, a clingy fit.”

Helpful Report

Posted 2 years ago

“Still awaiting delivery. Will update once my order is delivered”

Helpful Report

Posted 2 years ago

“My dress was very nice good quality however I ordered a too big size and have reordered onother one similar as I have a function soon. The tulle skirt is poorly made cheap material not as advertised I regret buying a second one I have bought goods twice @£ 93.00 and £65.00 no discount You told me on next order but there was no provision .”

Helpful Report

Posted 2 years ago

“I am still waiting trying to return and exchange my items. I do like the items but they were to big. I found it a little complicated when it came to returns. (eg taking pictures measurements, uploading, no address to send mentioned and paying for your return etc) whereas some websites are straight forward print labels and return.”

Helpful Report

Posted 2 years ago

“Delivery can’t be faulted and tracking was great. Using the measurement chart provided I ordered a jacket one size bigger than the chart suggested, it arrived yesterday and I can’t get into it at all, I would need to have gone 3-4 sizes bigger at least. Bit disappointing just need to find a child who needs a gift now.”

Helpful Report

Posted 2 years ago

“I like the choices - not afoot about delivery time and returns”

Helpful Report

Posted 2 years ago

“Some good items .hard to return anything .wait forever to get your purchases.i gave up trying to return anything gave it to charity.”

Helpful Report

Posted 2 years ago

“I thought the dresses I bought were very nice and a good fit”

Helpful Report

Posted 2 years ago

“Good thanks”

Helpful Report

Posted 2 years ago

“Good quality items but unsatisfactory returns procedure.”

Helpful Report

Posted 2 years ago

“Pretty sure I have already reviewed this. Disappointingly small and nothing like the illustration photos. Mine only show light at the tips of the optical fibres. Won’t buy them again”

Helpful Report

Posted 2 years ago

“Lightinthebox dresses have impressed with their quality and delivery is first class, however the returns and postage costs are offset to the customer and invariably is a cost too far.”

Helpful Report

Posted 2 years ago

“I was disappointed that you don't have a better returns facility. It is very off-putting to buy items in the future. It's a real case of you getting it right 1st time or you're stuck with your mistake. Having said that, the alternate facility of % credit is acceptable.”

Helpful Report

Posted 2 years ago

“Look product are good , not bad but retuning system is not good and because of that people not gonna come back again for shopping, if u send products from UK warehouses then when we go for returning it why we have to send it China that's sick .... I think light in the box gonna consider this matter because rerun and changing this is really important fact in clothing businesses Thank you But no thank u because I've been told to return my shoes to the chain so either way I will lose my money and get nothing , I know u guys providing compensation but we need product that why we have spent money not to get compensation. Hope you got it bye”

Helpful Report

Posted 2 years ago

“I only gave you 3 stars because I had ordered 2 items the same size. One was perfect but the other was much smaller. I contacted you and am still waiting for instructions as to how I return the small one.”

Helpful Report

Posted 2 years ago

“Good service. But slow delivery. Payment system update please”

Helpful Report

Posted 2 years ago

“i rate light in the box 3/5 because although i have received one great quality shirt from them, i also received a bad quality pair of trousers”

Helpful Report

Posted 2 years ago

“Bought 4 items. Decent quality and fit on 2 and poor quality and fit on others. Delivery times ranged from average to very poor. Unlikely that I will shop here again.”

Helpful Report

Posted 2 years ago

“Loved the fashions advertised. However I will not be ordering from you in the future as the sixes do not match UK sizes and the returns policy is complicated and unfriendly. An item I received , costing £17.99, would have cost me £12 to return. It was unsuitable because the size ordered (L) was nowhere near a UK size (16). I could not even get it over my bust and I am. Size 12/14. Very disappointed.”

Helpful Report

Posted 2 years ago

“Company that does not issue labels for return is bad and highly unprofessional as them you are stuck with clothes that is not suitable or too big or small and they offer a partial refund which is not good enough so you loose out as sending bank to China is too high cost!”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews