LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upto latest purchase all was fine.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for shopping with us. This is Bloo, supervisor of customer service. I search your shopping history in our system and learned that you have placed 4 orders on our site. By your review I learned that everything is Ok but you give us a 3 stars. Would you mind advise me what's more improvement we could make in our further business? Would you please provide your order number and advise us the point which you consider that we have not met your expectation? Sincerely Bloo Customer Service.

Posted 3 years ago

“its good quality stuff just a pity it takes so long to send them out”

Helpful Report

Posted 3 years ago

Dear customer This is Bloo, supervisor of customer service. Thank you for shopping with us. I learned that you enjoy the products from us, however, the long shipping is the reason that makes you not happy. Would you mind provide me the order numbers? I will check the order and make a full report to you thereafter with explanations and options folllowed. Waiting for your kind response. Sincerely Bloo Customer Service.

Posted 3 years ago

“I ordered a wedding outfit mid January and I'm still waiting for a delivery. No communication from this company and I'm unable to contact them. My advise is steer clear. I wouldn't ever use light in the box again an appauling customer service”

Helpful Report

Posted 3 years ago

“I made a purchase on 11 Nov still no delivery Initially communication and reaction were excellent. 10 Feb was given as last day for delivery after which I was advise to ask for refund. No contact numbers given. Clothing really looks great but too scared to order again What to Do?. No communication anymore Will change rating to five if problem solved.”

Helpful Report

Posted 3 years ago

“Not bad, needs lots of improvements. Quality control check of goods should be improved and faster customer service.”

Helpful Report

Posted 3 years ago

“The sizes are not consistent so ensure correct size is ordered. Lots of options to choose from.”

Helpful Report

Posted 3 years ago

“Delivery was prompt but the xl jumper you sent me was too small. It must be based on us sizes. I ordered another in size xxl but the order has been refunded because of lack of stock. I did like the product.”

Helpful Report

Posted 3 years ago

“So thing are ok , but so are not great quaality - as when you get the item you are very disapoint - this has happen to me on a few item - but have been able to retune - Please include FABRIC detail with photo on your website”

Helpful Report

Posted 3 years ago

Dear Michael Graham, Thank you for leaving a comment on our page, and for bringing attention to this problem. I am sorry that your latest order wasn't satisfactory. We try to describe the products as accurately as possible. If you found that some products their quality wasn't good, or weren't sufficiently described , then we will try to adjust together with the supplier. I saw that you've ordered several items, can you please let me know which of those products were not satisfactory? We have sent you an email (ticket #24683600) to help you resolve this problem. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“I ordered two fascinators and they arrived in the time frame expected but, unfortunately, only packed in a plastic bag, and Royal Mail managed to squeeze it through the letter box! They are not looking good at the moment but I'm hoping they may spring back into a better shape in a day or two!”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for reaching out to us. I am very sorry to read that the fascinators came in bad shape. These products are fragile, so these products are supposed to be packed with sufficient protection. If these were delivered in bad condition, then we will take full responsibility. Would you please send us photos of both the products and the packaging as well? We have sent you an email (ticket #24519066) to help you resolve this problem. Should there be any problems, then we'll help you obtain either replacements or a refund. Awaiting your details, LightInTheBox Customer Service Team

Posted 3 years ago

“No question felt like a stupid question. From time of contact to job done was 10 days, (delayed due to covid.)”

Helpful Report

Posted 3 years ago

“Some great stuff available - the ordering process could be a little more transparent if i purchase an item i would like to see the maximum delivery time including processing - it can feel misleading when it states pay extra for quick delivery only to then be presented with 14 day processing time. You only really realise this after you have already made the payment.”

Helpful Report

Posted 3 years ago

“I wrote the review one week ago in regards to light up shoes I bought for my grandson, following my review I was contacted and was pleased to find that my concerns were followed up by management. They apologised for the faulty product and the lack of initial follow up and promptly sent a new pair at no additional charge. My grandson is thrilled and I truly appreciate the response. Pays to follow up. My efforts were justly rewarded.”

Helpful Report

Posted 3 years ago

“Could be better”

Helpful Report

Posted 3 years ago

“Lovely items available on website but returns policy could do with looking at (perhaps a depot in Britain might be an option ?)”

Helpful Report

Posted 3 years ago

“I had a different experience, the delivery took a little bit of time but it wasn't a burden to me. I got my package safe, sound and perfect. It could be better if the company works faster on delivery issues..”

Helpful Report

Posted 3 years ago

“Absolute rubbish. I ordered a dog repeller for my grandchikd who is terrified of running dogs without leads. Waited weeks for it to arrive and it never worked.”

Helpful Report

Posted 3 years ago

“Refund to be issued”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience caused. After review your case, I had conducted Ticket ID=23633480 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“I have found LightInTheBox excellent to buy from. My items were good quality and arrived in good time. There is a quick email response with any issue and customer service are very helpful.”

Helpful Report

Posted 3 years ago

“Finally received our items after a delay of 2 weeks. Items looked good and we're as ordered.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY I ORDERED 2 DRESSES THE WORST QUALITY EVER. THEY TELL YOU TO SEND PHOTOS TO PROVE THE QUALITY!!!!! AFTER COUNTLESS EMAILS TO THEM THEY REPLY AUTOMATED ONES INSTRUCTING YOU TO CLICK ON LINKS THAT DON'T EXIST. IT COST £20 TO POST THEM TO "CHINA" AND THEY NOW SAY MY FILE IS CLOSED AND TO REAPPLY FOR REFUND. THEY ARE A SCAM AND SHOULD BE CLOSED DOWN”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews