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LightInTheBox Reviews

3.7 Rating 8,868 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

3.7

Based on 8,868 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

LightInTheBox 5 star review on 9th April 2024

LightInTheBox 5 star review on 28th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 17th October 2023

Sophia & Stefan KEUN

LightInTheBox 5 star review on 29th August 2023

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two fascinators and they arrived in the time frame expected but, unfortunately, only packed in a plastic bag, and Royal Mail managed to squeeze it through the letter box! They are not looking good at the moment but I'm hoping they may spring back into a better shape in a day or two!”

Posted 2 years ago

Dear Susan, Thank you for reaching out to us. I am very sorry to read that the fascinators came in bad shape. These products are fragile, so these products are supposed to be packed with sufficient protection. If these were delivered in bad condition, then we will take full responsibility. Would you please send us photos of both the products and the packaging as well? We have sent you an email (ticket #24519066) to help you resolve this problem. Should there be any problems, then we'll help you obtain either replacements or a refund. Awaiting your details, LightInTheBox Customer Service Team

Posted 2 years ago

“No question felt like a stupid question. From time of contact to job done was 10 days, (delayed due to covid.)”

Posted 2 years ago

“Some great stuff available - the ordering process could be a little more transparent if i purchase an item i would like to see the maximum delivery time including processing - it can feel misleading when it states pay extra for quick delivery only to then be presented with 14 day processing time. You only really realise this after you have already made the payment.”

Posted 2 years ago

“I wrote the review one week ago in regards to light up shoes I bought for my grandson, following my review I was contacted and was pleased to find that my concerns were followed up by management. They apologised for the faulty product and the lack of initial follow up and promptly sent a new pair at no additional charge. My grandson is thrilled and I truly appreciate the response. Pays to follow up. My efforts were justly rewarded.”

Posted 2 years ago

“Could be better”

Posted 2 years ago

“Lovely items available on website but returns policy could do with looking at (perhaps a depot in Britain might be an option ?)”

Posted 2 years ago

“I had a different experience, the delivery took a little bit of time but it wasn't a burden to me. I got my package safe, sound and perfect. It could be better if the company works faster on delivery issues..”

Posted 2 years ago

“Absolute rubbish. I ordered a dog repeller for my grandchikd who is terrified of running dogs without leads. Waited weeks for it to arrive and it never worked.”

Posted 2 years ago

“Refund to be issued”

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience caused. After review your case, I had conducted Ticket ID=23633480 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“I have found LightInTheBox excellent to buy from. My items were good quality and arrived in good time. There is a quick email response with any issue and customer service are very helpful.”

Posted 3 years ago

“Finally received our items after a delay of 2 weeks. Items looked good and we're as ordered.”

Posted 3 years ago

“DO NOT USE THIS COMPANY I ORDERED 2 DRESSES THE WORST QUALITY EVER. THEY TELL YOU TO SEND PHOTOS TO PROVE THE QUALITY!!!!! AFTER COUNTLESS EMAILS TO THEM THEY REPLY AUTOMATED ONES INSTRUCTING YOU TO CLICK ON LINKS THAT DON'T EXIST. IT COST £20 TO POST THEM TO "CHINA" AND THEY NOW SAY MY FILE IS CLOSED AND TO REAPPLY FOR REFUND. THEY ARE A SCAM AND SHOULD BE CLOSED DOWN”

Posted 3 years ago

“Although generally happy, my last purchase of a pair of cycling gloves were torn on arrival. Their return/ refund policy and photo upload process needs improving, but the problem has now been rectified and monies are going to be refunded back to me in due course.”

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23397486 in our ticket center and provide a solution for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 3 years ago

“Love the site and how I can get lots of bits cheap. Delivery can take AGES with no tracking available. So that can be a bit rubbish but overall it’s good.”

Posted 3 years ago

“Hi my recent order consisted of a handbag and a bra the bag was great but I was sent the wrong bra which was the wrong size and colour I asked for a red bra and I was sent a blue one and the size was too small so I wasn't very happy.”

Posted 3 years ago

“I love my leggings don't lift my bum that much but they're comfy. Grey 1s have a hole in the crotch though. Also bra doesn't support me at all”

Posted 3 years ago

“Good product.but took 5 weeks to arrive.good costumer service explained the reason for delay. Happy ending.”

Posted 3 years ago

“Lightinthebox is not fake. The customer service responds accurately. The delivery time happened to me was too long (3,5 months) due to year end load and the pandemic affect. Though, ALL goods delivered in right order (200€ order, 8 pieces of cycling clothing). The sizing was accurate, no surprise at all. The quality is fair enough, matching the low budget. Sad to say that 2 defects happened to my goods: permanent stains on jersey and a fake chest pocket! However, i recommend the lightinthebox as low budget, fair quality supplier for cycling clothing. ilias georgopoulos, athens, greece”

Posted 3 years ago

“Ticket no 7976062. Men’s t shirt graphic 3dbeer plus size 5xl short sleeve going out top basic black 10.17 pence you sent me a size s when I asked for a 5xl can you please put this right before I give up on you. No more orders”

Posted 3 years ago

“Customer service gets back to you quickly and the site has a good range of products, I would recommend double checking sizings though as some are difficult to understand (most of the sizing is not uk or us as product are manufactured in China)”

Posted 3 years ago

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LightInTheBox is rated 3.7 based on 8,868 reviews