LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,861 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,861 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lights arrived on time and work well. I'm only giving 3 stars as I now get sales emails every day despite unsubscribing each one.”

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Posted 3 years ago

“Not used yet. Sorry”

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Posted 3 years ago

“Good jacket but cheap zipper as it broke after only a week, don't want to send it back as it will take time and money not to worth it if you live in UK. Sorry”

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Posted 3 years ago

“Great website. Very slow delivery, my small item purchased too 2 months to arrive.”

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Posted 3 years ago

“Hiya Guys, I have put in an order but it still says being processed sfter 5 days, is there any reason tht it has not been shipped? Thanks Gary Cook”

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Posted 3 years ago

“The products are pretty good and the images/patterns on them are excellent. However, the sizing is a problem and delivery time is quite long. I have bought twice from LitB. No problems with the first but problems with 3 items second time. Fixing issues is very difficult because of shipping time and cost. One item not as expected, one item is 4XL when I ordered 2XL and one item labelled as 2XL but is much more like M and I can't get it on! Solution offered so far is a discount on next order!! Not acceptable!”

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Posted 3 years ago

“there are a lot of shipping company out there ive come across that has flaws and all but with its flaws it also have greatness best shipping company i recommend you to use it.”

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Posted 3 years ago

“Services are very good. But somehow labour or workers are careless almost, But better than the other companies which I have used....!!! You have to keep it up...!!!!”

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Posted 3 years ago

“Good site for online shopping. Prices are great. Quality is good.”

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Posted 3 years ago

“It is an excellent page to order orders, since it has many products and a great variety with good prices internationally, the only problem is that it tends to fail from time to time and they take a long time to arrive, if they could solve that aspect it would be perfect.”

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Posted 3 years ago

“Graphics are nowhere near what is shown. They are blurry very disappointing. 2 of the shirts do not fit. They say they guarantee satisfaction however 5 emails have been ignored! Even though I was disappointed I was going to keep 3 of the 5 but now I am going to call my bank dispute the charges File a BBB complaint, a complaint with New Jersey attorneys general and another complaint with the New Jersey Consumer protection AGency. I would be happy to post pictures to compare to their ads and your will see the quality of the graphics is extremely misleading!”

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Posted 3 years ago

Dear customer, We regret to tell that you contacted us via incorrect way. All the customers need to contact our customer service department via Ticket, not via emails. This was why you did not receive our reply, since we even did not know that you had a problem with your order. We would like to help you. Our supervisor had conducted new Ticket ID =22618133 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“Very nice and comfortable too. Thanks”

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Posted 3 years ago

“So after some trouble with one wrong shipped tail light and four missing sheets of stickers i finally got my new package on 27.01.2021 .But after unpacking i saw the stickers where complete this time but once again i got the circle shape tail light.So i can not give more than three stars because i got one wrong item again.But it´s okay just let it be.Maybe it´s too hard for some people to make a difference between heart shape and circle shape.This one more star is given for the effort of the customer support who was really kind and took care of the problem.Maybe even customer support can not track properly what the issue is and why i got the wrong tail light again.But okay..Shit happens and at least the stickers are complete now...but i will think twice if i order again...”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We will help you further check what caused the problem. Once we confirm what caused the problems, we will find a proper solution to help you out. Please don't be worried. I had conducted new Ticket ID =22597901 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“Ho effettuato due ordini a distanza di qualche settimane l'uno dall'altro per uno stesso prodotto. La spedizione è stata abbastanza veloce (15 giorni circa) e l'acquisto di ottima qualità. Aspettative soddisfatte.”

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Posted 3 years ago

“Super site”

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Posted 3 years ago

“Articolo come da foto e descrizione, arrivato in tempi giusti. penso che ricomprerò.”

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Posted 3 years ago

“Leider sehr lange Lieferzeiten, kein Kontakt zwischendurch möglich und meine erste Bestellung wurde nur teilweise geliefert !”

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Posted 3 years ago

“J'ai acheté un magnifique "sweat à capuche" avec un imprimé de montagne pas cher. A la réception ce n'est PAS un sweat, il n'a PAS de capuche. c'est un simple teeshirt à manches longues...trop grand pour moi malgré la taille S. Pour vos futurs achats attention à la traduction en français des articles, attention à la taille qui n'est pas la même qu'en France. Sinon c'est acceptable car c'est très peu cher”

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Posted 3 years ago

“Les pull son beaucoup trop grand par rapport au taille surtout les manches”

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Posted 3 years ago

“Oggetti ottimo. Tempi di consegna eccessivamente lunghi”

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Posted 3 years ago

LightInTheBox is rated 3.7 based on 8,861 reviews