LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although generally happy, my last purchase of a pair of cycling gloves were torn on arrival. Their return/ refund policy and photo upload process needs improving, but the problem has now been rectified and monies are going to be refunded back to me in due course.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23397486 in our ticket center and provide a solution for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Posted 4 years ago

“Love the site and how I can get lots of bits cheap. Delivery can take AGES with no tracking available. So that can be a bit rubbish but overall it’s good.”

Helpful Report

Posted 4 years ago

“Hi my recent order consisted of a handbag and a bra the bag was great but I was sent the wrong bra which was the wrong size and colour I asked for a red bra and I was sent a blue one and the size was too small so I wasn't very happy.”

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Posted 4 years ago

“I love my leggings don't lift my bum that much but they're comfy. Grey 1s have a hole in the crotch though. Also bra doesn't support me at all”

Helpful Report

Posted 4 years ago

“Good product.but took 5 weeks to arrive.good costumer service explained the reason for delay. Happy ending.”

Helpful Report

Posted 4 years ago

“Lightinthebox is not fake. The customer service responds accurately. The delivery time happened to me was too long (3,5 months) due to year end load and the pandemic affect. Though, ALL goods delivered in right order (200€ order, 8 pieces of cycling clothing). The sizing was accurate, no surprise at all. The quality is fair enough, matching the low budget. Sad to say that 2 defects happened to my goods: permanent stains on jersey and a fake chest pocket! However, i recommend the lightinthebox as low budget, fair quality supplier for cycling clothing. ilias georgopoulos, athens, greece”

Helpful Report

Posted 4 years ago

“Ticket no 7976062. Men’s t shirt graphic 3dbeer plus size 5xl short sleeve going out top basic black 10.17 pence you sent me a size s when I asked for a 5xl can you please put this right before I give up on you. No more orders”

Helpful Report

Posted 4 years ago

“Customer service gets back to you quickly and the site has a good range of products, I would recommend double checking sizings though as some are difficult to understand (most of the sizing is not uk or us as product are manufactured in China)”

Helpful Report

Posted 4 years ago

“The lights arrived on time and work well. I'm only giving 3 stars as I now get sales emails every day despite unsubscribing each one.”

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Posted 4 years ago

“Not used yet. Sorry”

Helpful Report

Posted 4 years ago

“Good jacket but cheap zipper as it broke after only a week, don't want to send it back as it will take time and money not to worth it if you live in UK. Sorry”

Helpful Report

Posted 4 years ago

“Great website. Very slow delivery, my small item purchased too 2 months to arrive.”

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Posted 4 years ago

“Hiya Guys, I have put in an order but it still says being processed sfter 5 days, is there any reason tht it has not been shipped? Thanks Gary Cook”

Helpful Report

Posted 4 years ago

“The products are pretty good and the images/patterns on them are excellent. However, the sizing is a problem and delivery time is quite long. I have bought twice from LitB. No problems with the first but problems with 3 items second time. Fixing issues is very difficult because of shipping time and cost. One item not as expected, one item is 4XL when I ordered 2XL and one item labelled as 2XL but is much more like M and I can't get it on! Solution offered so far is a discount on next order!! Not acceptable!”

Helpful Report

Posted 4 years ago

“there are a lot of shipping company out there ive come across that has flaws and all but with its flaws it also have greatness best shipping company i recommend you to use it.”

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Posted 4 years ago

“Services are very good. But somehow labour or workers are careless almost, But better than the other companies which I have used....!!! You have to keep it up...!!!!”

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Posted 4 years ago

“Good site for online shopping. Prices are great. Quality is good.”

Helpful Report

Posted 4 years ago

“It is an excellent page to order orders, since it has many products and a great variety with good prices internationally, the only problem is that it tends to fail from time to time and they take a long time to arrive, if they could solve that aspect it would be perfect.”

Helpful Report

Posted 4 years ago

“Graphics are nowhere near what is shown. They are blurry very disappointing. 2 of the shirts do not fit. They say they guarantee satisfaction however 5 emails have been ignored! Even though I was disappointed I was going to keep 3 of the 5 but now I am going to call my bank dispute the charges File a BBB complaint, a complaint with New Jersey attorneys general and another complaint with the New Jersey Consumer protection AGency. I would be happy to post pictures to compare to their ads and your will see the quality of the graphics is extremely misleading!”

Helpful Report

Posted 4 years ago

Dear customer, We regret to tell that you contacted us via incorrect way. All the customers need to contact our customer service department via Ticket, not via emails. This was why you did not receive our reply, since we even did not know that you had a problem with your order. We would like to help you. Our supervisor had conducted new Ticket ID =22618133 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Very nice and comfortable too. Thanks”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews