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LightInTheBox Reviews

3.7 Rating 8,894 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

3.7

Based on 8,894 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst product ever bought! I have ordered some LED lights from them and when they arrived late, I put them up, it wan not working! I took the light to the service center, & they found the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

Posted 3 years ago

“the delivery time of product is so slow.the products quality is not so good as they shown.i am not satisfied with your service.”

Posted 3 years ago

“At first your shipping was really fast but now it's so slow. Even the products quality has diminished. Please do something about it lightinthebox. The only problem I have with you, is you slow shipping and diminished quality. But I still enjoy shopping with you. Please resolve these issues for a better shopping.”

Posted 3 years ago

“Delivery of items are tending to be slower than when I initially ordered my items but they are still one of the best around.”

Posted 3 years ago

“Wao amazing product.i like it.but shipping is too slow.i don't like this.please do it good.product is good.i like it.overall my experience is good.”

Posted 3 years ago

“Lightinthe box is a wrost quality site. But shipping is slow, duty fee”

Posted 3 years ago

“LightInTheBox is a great platform for all kind of online shopping customer service is really great.so finally I want to say a good thank you”

Posted 3 years ago

“LightInTheBox is a good online shopping medium. I have recently brought some product from them. The product price and customer service was good. But the shipping was slow and product quality was not 100%. Considering price, it was good. Overall it was a good experience.”

Posted 3 years ago

“LightInTheBox is a company to reley on for your purchase, they are absolutely great in terms of shipping of items to desired location,good delivery services,affordable price and most of all you can easily request for refund if any fuzz, the only problem I had with them was a little delay in support response which I have seen improvement... Every other thing is fine with this company..”

Posted 3 years ago

“Not quite long I started shopping online with lightinthebox. At first your shipping was really fast but now it's so slow. And even the products quality has diminished. Nonetheless, I still enjoy shopping online with you. Please resolve these issues so your customers could get at least 95% shopping satisfaction.”

Posted 3 years ago

“worst product I've ever bought! I ordered some Water purifire from this company and when they arrived, I put them up, only to find they don't work! have tried everything but the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?”

Posted 3 years ago

“Very Nice and Amazing product but this site needs some improvements . The dilevery is late from the mentioned times . The product is 98% good but overall the service is amazing .”

Posted 3 years ago

“I write a review because I want to share my shipping experience. Delivery is too late. Not standard price with standard quality. I did not get 100% quality products. Customer services is irresponsible. At the end I am happy to get my products. I have request, Please improve quality, customer support and quick delivery. Thanks”

Posted 3 years ago

“Amezing Shopping service ..... Such a great work for us and amezing products on this platform But shipping is too slow.but I satisfy with this product”

Posted 3 years ago

“This is a nice experience shipping so many products from here. This is very useful at this time and this helps me a lot.But there are some negative aspects too. The quality of products is not hundred percent good.There are duty fees too.But overall this is very good.”

Posted 3 years ago

“I ordered this online site last week. I face couple of problem here. Their shipping charge is higher than other company and their shipmen is very slow. But other is well.”

Posted 3 years ago

“I like so much Because I found everything I needed in it And also It is very easy to shop.But the process of getting the product is slow.Also quality is not as shown in the website.But some goods are more than expected for a low price.I would expect a low quality product but the quality was fine for the price.Overall satisfied”

Posted 3 years ago

“I have recently shopped online from LightInTheBox. The price of the product and customer service is satisfying. But the shipping is slow. The product is not 100% qualitiful. But considering the price, it is good. Overall my online shopping experience from LightInTheBox is good and satisfing. This experience is certainty better than the previous ones.”

Posted 3 years ago

“LightInTheBox is one of the wrost site.LightInTheBox shipping is slow,duty fee”

Posted 3 years ago

“Lightinthebox has really helped me when it comes to shopping online. Their customer care has always been swift to attend to any questions I have, such as when delivery sometimes becomes slow, or when my payment sometimes doesn't get confirmed on time. All in all they have always come through and I will surely recommend anyone new to online shopping to try out LightInTheBox. I am very sure LightInTheBox can still make some improvement.”

Posted 3 years ago

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LightInTheBox is rated 3.7 based on 8,894 reviews