LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I face some troubles my order arrived late duty fee was little extra but my experience with this shopping company was satisfying”

Helpful Report

Posted 4 years ago

“Bad Shipping Service. Bad customer service. Easy steps to make your orders. But overall it is a good shopping experience.”

Helpful Report

Posted 4 years ago

“My experience with this shopping site in a way has not been so bad nor too good, the last time I p purchased an item from them out took like years to get to me their shipping system is to slow and I had to pay for so many thing that accumulated to a huge amount of money Thier charges are high and some of the product quality was not what I expected but they are not so bad. At the end of the day I will still like to try them out.”

Helpful Report

Posted 4 years ago

“Their customer care has always been swift to attend to any questions I have, such as when delivery sometimes becomes slow, or when my payment sometimes doesn't get confirmed on time. All in all they have always come through and I will surely recommend anyone new to online shopping to try out LightInTheBox. I am very sure LightInTheBox can still make some improvement.”

Helpful Report

Posted 4 years ago

“I face some troubles in shopping its quality is not 100% good duty fee was very much but my shopping experience was satisfying”

Helpful Report

Posted 4 years ago

“This so slow but it's very kind and wonderfull online shopping in the world. My own experience this very very best . Dute fee is slow process but welldone. I requment to you lightin the box used every time.,.,.,.”

Helpful Report

Posted 4 years ago

“I would say my experience with lightinTheBok this time around isn't quit satisfying as the previous one.This time around,they weren't at their full best at all.The delivery service is what peaces me off.Their the shipment tok like almost forever before i finally got my purchased goods here in Nigeria,but never the less i still consider LightinTheBox the best in online shopping.”

Helpful Report

Posted 4 years ago

“This is the worst product ever bought! I have ordered some LED lights from them and when they arrived late, I put them up, it wan not working! I took the light to the service center, & they found the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

Helpful Report

Posted 4 years ago

“the delivery time of product is so slow.the products quality is not so good as they shown.i am not satisfied with your service.”

Helpful Report

Posted 4 years ago

“At first your shipping was really fast but now it's so slow. Even the products quality has diminished. Please do something about it lightinthebox. The only problem I have with you, is you slow shipping and diminished quality. But I still enjoy shopping with you. Please resolve these issues for a better shopping.”

Helpful Report

Posted 4 years ago

“Delivery of items are tending to be slower than when I initially ordered my items but they are still one of the best around.”

Helpful Report

Posted 4 years ago

“Wao amazing product.i like it.but shipping is too slow.i don't like this.please do it good.product is good.i like it.overall my experience is good.”

Helpful Report

Posted 4 years ago

“Lightinthe box is a wrost quality site. But shipping is slow, duty fee”

Helpful Report

Posted 4 years ago

“LightInTheBox is a great platform for all kind of online shopping customer service is really great.so finally I want to say a good thank you”

Helpful Report

Posted 4 years ago

“LightInTheBox is a good online shopping medium. I have recently brought some product from them. The product price and customer service was good. But the shipping was slow and product quality was not 100%. Considering price, it was good. Overall it was a good experience.”

Helpful Report

Posted 4 years ago

“LightInTheBox is a company to reley on for your purchase, they are absolutely great in terms of shipping of items to desired location,good delivery services,affordable price and most of all you can easily request for refund if any fuzz, the only problem I had with them was a little delay in support response which I have seen improvement... Every other thing is fine with this company..”

Helpful Report

Posted 4 years ago

“Not quite long I started shopping online with lightinthebox. At first your shipping was really fast but now it's so slow. And even the products quality has diminished. Nonetheless, I still enjoy shopping online with you. Please resolve these issues so your customers could get at least 95% shopping satisfaction.”

Helpful Report

Posted 4 years ago

“worst product I've ever bought! I ordered some Water purifire from this company and when they arrived, I put them up, only to find they don't work! have tried everything but the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?”

Helpful Report

Posted 4 years ago

“Very Nice and Amazing product but this site needs some improvements . The dilevery is late from the mentioned times . The product is 98% good but overall the service is amazing .”

Helpful Report

Posted 4 years ago

“I write a review because I want to share my shipping experience. Delivery is too late. Not standard price with standard quality. I did not get 100% quality products. Customer services is irresponsible. At the end I am happy to get my products. I have request, Please improve quality, customer support and quick delivery. Thanks”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews