LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So after some trouble with one wrong shipped tail light and four missing sheets of stickers i finally got my new package on 27.01.2021 .But after unpacking i saw the stickers where complete this time but once again i got the circle shape tail light.So i can not give more than three stars because i got one wrong item again.But it´s okay just let it be.Maybe it´s too hard for some people to make a difference between heart shape and circle shape.This one more star is given for the effort of the customer support who was really kind and took care of the problem.Maybe even customer support can not track properly what the issue is and why i got the wrong tail light again.But okay..Shit happens and at least the stickers are complete now...but i will think twice if i order again...”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We will help you further check what caused the problem. Once we confirm what caused the problems, we will find a proper solution to help you out. Please don't be worried. I had conducted new Ticket ID =22597901 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ho effettuato due ordini a distanza di qualche settimane l'uno dall'altro per uno stesso prodotto. La spedizione è stata abbastanza veloce (15 giorni circa) e l'acquisto di ottima qualità. Aspettative soddisfatte.”

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Posted 4 years ago

“Super site”

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Posted 4 years ago

“Articolo come da foto e descrizione, arrivato in tempi giusti. penso che ricomprerò.”

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Posted 4 years ago

“Leider sehr lange Lieferzeiten, kein Kontakt zwischendurch möglich und meine erste Bestellung wurde nur teilweise geliefert !”

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Posted 4 years ago

“J'ai acheté un magnifique "sweat à capuche" avec un imprimé de montagne pas cher. A la réception ce n'est PAS un sweat, il n'a PAS de capuche. c'est un simple teeshirt à manches longues...trop grand pour moi malgré la taille S. Pour vos futurs achats attention à la traduction en français des articles, attention à la taille qui n'est pas la même qu'en France. Sinon c'est acceptable car c'est très peu cher”

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Posted 4 years ago

“Les pull son beaucoup trop grand par rapport au taille surtout les manches”

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Posted 4 years ago

“Oggetti ottimo. Tempi di consegna eccessivamente lunghi”

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Posted 4 years ago

“Fast response on queries. Shipping takes a long time - about 1 month. So planning ahead is essential.”

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Posted 4 years ago

“Delivery service is bad. Promising things they can not make happen.”

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Posted 4 years ago

“I ordered a jumper for my daughter in law it arrives and felt so soft ans nice however there was a hole right in the middle at the front it seems during some stage the wool thread pulled and broken also some Loose wool on front. Upon trying to return and get my full refund it has been a constant battle with their customer services offering me a percentage off if I kept the garment etc. I am still battling with them I wanted a perfect jumper not imperfect, I purchased another as a gift for Xmas . I’ve requested a returns label and done everything right to their own written policies yet they refuse my rights to a full refund. I am now waiting Yet again for their response and hopefully my refund. Why do companies not stick to their own policies (terms & conditions) I would have liked to have written a glowing review because the jumper nice but ruined by customer services. I even sent photos as proof after delivery . I hope they do the right thing and refund me. Dee Reboe - Suffolk. UK”

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Posted 4 years ago

“I ordered some artificial holly with lights which took a long time to arrive, but I did receive it before Christmas. It looks very nice but after about a week the lights have faded & not as bright as they were to begin with.”

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Posted 4 years ago

“I ordered 2 shirts for age 11-12 but when they arrived only one was the right size, although both labelled the same. The Wolf one is far too big. What to do with Christmas fast approaching?”

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Posted 4 years ago

“The order was easy to place, good choice of things to look at. I chose two items, then tracked progress. Weren't dispatched for another 4 days then took two weeks to arrive. Wasn't impressed by speed of delivery at all as were items I was waiting for.”

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Posted 4 years ago

“The products are very well made . The designs are extremely eye-catching. However for the UK market , the sizes are small. Order one size up and all should be good .”

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Posted 4 years ago

“Happy with my purchase with light in the box though delivery did take a longer than expected”

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Posted 4 years ago

“I ordered some cushion covers that looked very bright and quirky and were described as linen. But the fabric was an open weave man made fibre with what seems to be a plastic covering on the inside. The design was badly printed and nowhere near as vibrant in colour as suggested in the photographs. They'll be ok for outside chairs in the summer”

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Posted 4 years ago

“I ordered an item last Oct 24, 2020 und turns out i cannot find my order and cannot track my order! amount was already paid. I have not yet receive the item and cannot track it because my order was not in my account.”

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Posted 4 years ago

Dear Customer, We are very sorry that you haven't received your order and would like to check where the package currently is. The order number you've added (5232277379404406) doesn't correspond to 1 of our order numbers. Can you give us a valid order number, or the tracking number of your package? You can also easily contact our customer service from your account.Please ensure that you are logged into the correct account to check order. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“Have a look a the reviews. Many are identical and the same names crop up over and over again. Buyer beware as I suspect they are paying people to write positive reviews”

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Posted 4 years ago

“Had a few problems at first, but the supervisor was quick to resolve the problem, it has all been dealt with now, so I'm a happy customer.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. I had conducted new Ticket ID =21799396 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,138 reviews