LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,877 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,877 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response on queries. Shipping takes a long time - about 1 month. So planning ahead is essential.”

Helpful Report

Posted 3 years ago

“Delivery service is bad. Promising things they can not make happen.”

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Posted 3 years ago

“I ordered a jumper for my daughter in law it arrives and felt so soft ans nice however there was a hole right in the middle at the front it seems during some stage the wool thread pulled and broken also some Loose wool on front. Upon trying to return and get my full refund it has been a constant battle with their customer services offering me a percentage off if I kept the garment etc. I am still battling with them I wanted a perfect jumper not imperfect, I purchased another as a gift for Xmas . I’ve requested a returns label and done everything right to their own written policies yet they refuse my rights to a full refund. I am now waiting Yet again for their response and hopefully my refund. Why do companies not stick to their own policies (terms & conditions) I would have liked to have written a glowing review because the jumper nice but ruined by customer services. I even sent photos as proof after delivery . I hope they do the right thing and refund me. Dee Reboe - Suffolk. UK”

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Posted 3 years ago

“I ordered some artificial holly with lights which took a long time to arrive, but I did receive it before Christmas. It looks very nice but after about a week the lights have faded & not as bright as they were to begin with.”

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Posted 3 years ago

“I ordered 2 shirts for age 11-12 but when they arrived only one was the right size, although both labelled the same. The Wolf one is far too big. What to do with Christmas fast approaching?”

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Posted 3 years ago

“The order was easy to place, good choice of things to look at. I chose two items, then tracked progress. Weren't dispatched for another 4 days then took two weeks to arrive. Wasn't impressed by speed of delivery at all as were items I was waiting for.”

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Posted 3 years ago

“The products are very well made . The designs are extremely eye-catching. However for the UK market , the sizes are small. Order one size up and all should be good .”

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Posted 3 years ago

“Happy with my purchase with light in the box though delivery did take a longer than expected”

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Posted 3 years ago

“I ordered some cushion covers that looked very bright and quirky and were described as linen. But the fabric was an open weave man made fibre with what seems to be a plastic covering on the inside. The design was badly printed and nowhere near as vibrant in colour as suggested in the photographs. They'll be ok for outside chairs in the summer”

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Posted 3 years ago

“I ordered an item last Oct 24, 2020 und turns out i cannot find my order and cannot track my order! amount was already paid. I have not yet receive the item and cannot track it because my order was not in my account.”

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Posted 3 years ago

Dear Customer, We are very sorry that you haven't received your order and would like to check where the package currently is. The order number you've added (5232277379404406) doesn't correspond to 1 of our order numbers. Can you give us a valid order number, or the tracking number of your package? You can also easily contact our customer service from your account.Please ensure that you are logged into the correct account to check order. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 3 years ago

“Have a look a the reviews. Many are identical and the same names crop up over and over again. Buyer beware as I suspect they are paying people to write positive reviews”

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Posted 3 years ago

“Had a few problems at first, but the supervisor was quick to resolve the problem, it has all been dealt with now, so I'm a happy customer.”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. I had conducted new Ticket ID =21799396 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 3 years ago

“I face some troubles my order arrived late duty fee was little extra but my experience with this shopping company was satisfying”

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Posted 3 years ago

“Bad Shipping Service. Bad customer service. Easy steps to make your orders. But overall it is a good shopping experience.”

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Posted 3 years ago

“My experience with this shopping site in a way has not been so bad nor too good, the last time I p purchased an item from them out took like years to get to me their shipping system is to slow and I had to pay for so many thing that accumulated to a huge amount of money Thier charges are high and some of the product quality was not what I expected but they are not so bad. At the end of the day I will still like to try them out.”

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Posted 3 years ago

“Their customer care has always been swift to attend to any questions I have, such as when delivery sometimes becomes slow, or when my payment sometimes doesn't get confirmed on time. All in all they have always come through and I will surely recommend anyone new to online shopping to try out LightInTheBox. I am very sure LightInTheBox can still make some improvement.”

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Posted 3 years ago

“I face some troubles in shopping its quality is not 100% good duty fee was very much but my shopping experience was satisfying”

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Posted 3 years ago

“This so slow but it's very kind and wonderfull online shopping in the world. My own experience this very very best . Dute fee is slow process but welldone. I requment to you lightin the box used every time.,.,.,.”

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Posted 3 years ago

“I would say my experience with lightinTheBok this time around isn't quit satisfying as the previous one.This time around,they weren't at their full best at all.The delivery service is what peaces me off.Their the shipment tok like almost forever before i finally got my purchased goods here in Nigeria,but never the less i still consider LightinTheBox the best in online shopping.”

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Posted 3 years ago

“This is the worst product ever bought! I have ordered some LED lights from them and when they arrived late, I put them up, it wan not working! I took the light to the service center, & they found the wires are broken. these cost a lot for what they are and now they don't even work. How do I get a refund?!”

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Posted 3 years ago

LightInTheBox is rated 3.7 based on 8,877 reviews