LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,877 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,877 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient service and quality goods”

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Posted 2 months ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”

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Posted 2 months ago

“I absolutely love the fabulous and amazing products that have been sent out.”

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Posted 3 months ago

“Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you”

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Posted 3 months ago

“super”

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Posted 3 months ago

“3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.”

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Posted 3 months ago

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

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Posted 3 months ago

“Very happy with lightingthebox top company great service”

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Posted 3 months ago

“The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.”

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Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“good quality. Great quality”

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Posted 3 months ago

“Great products and excellent communication”

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Posted 3 months ago

“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

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Posted 3 months ago

“This was a gift and turned out to be just what was wanted, reasonable delivery time, well made and looked good”

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Posted 3 months ago

“Love the colours and style really lovely I can't help myself I keep buying but love my purchases and would recommend Thank you very much”

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Posted 3 months ago

“Beautifully laid out web pages of product available. Easy to follow ordering system.”

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Posted 3 months ago

“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

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Posted 3 months ago

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

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Posted 3 months ago

“Happy Customer Very nice quality, Good Price too.”

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Posted 3 months ago

“This company has rather amazed me. In a good way. They present, via online images and brief, clear information, an enormous range of goods, all kinds of things. And the prices are so low that when I first bought some things, jewelry for instance, I expected them to look and feel really cheap and tacky. But not so! All the things I've acquired have really looked and felt good quality. I don't know how the business model works, but I do know this is a well run company:- orders work, payments work, delivery works, and the goods are just that - good!”

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Posted 3 months ago

LightInTheBox is rated 3.7 based on 8,877 reviews