LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no problems with anything all good”

Helpful Report

Posted 11 months ago

“Very happy with the order. My grandson is really enjoying building the set. Package arrived in the stated time-frame, so will recommend this seller.”

Helpful Report

Posted 11 months ago

“The LightInTheBox is a great channel with an excellent choice of goods.”

Helpful Report

Posted 11 months ago

“Two items purchased came in time for Christmas for presents not quite what I was expecting but good quality My daughters where happy 😁”

Helpful Report

Posted 11 months ago

“Hi very helpful on was on time thank you and nice Pauline. Keane313@gamil.com”

Helpful Report

Posted 11 months ago

“Never a problem”

Helpful Report

Posted 1 year ago

“arrived, everything was good, no problems liked all my purchises”

Helpful Report

Posted 1 year ago

“very happy with the way you conduct your bussiness thank you”

Helpful Report

Posted 1 year ago

“Good communication throughout the buying process. Delivery didn't take long. Items as described. I won't hesitate to use LightinTheBox again.”

Helpful Report

Posted 1 year ago

“The items I have bought from this company have been good quality at a competitive price. The updates on delivery are good and are on time. Very happy customer.”

Helpful Report

Posted 1 year ago

“Lovely products and service”

Helpful Report

Posted 1 year ago

“They were very good with my order and I am really pleased with the recliner covers too . I’ve ordered some more so I can have a change of. Thank you IN”

Helpful Report

Posted 1 year ago

“100% Ticketyboo.”

Helpful Report

Posted 1 year ago

“I am very happy with the quality and condition of the products I got from lightinthebox”

Helpful Report

Posted 1 year ago

“I love my new phone case, excellent quality and would highly recommend”

Helpful Report

Posted 1 year ago

“Loved the jumper, good quality, good fit.”

Helpful Report

Posted 1 year ago

“Easy to order, quick delivery, and very good fit and quality”

Helpful Report

Posted 1 year ago

“Very good and easy to understand website very good variety of products and clear on price and postage”

Helpful Report

Posted 1 year ago

“Excellent communication and fast delivery”

Helpful Report

Posted 1 year ago

“light in the box has lots of quality clothing plus clothing for men and women some items are mind b lowing originality”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,241 reviews