LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am thoroughly impressed by Light In The Box, and I have to reccommend them. The range of products that they supply is truly vast, and the quality of these products, and of the service too, is superb. I have never had a major issue with them, and minor problems have been swiftly resolved. Orders are dealt with quickly and efficiently, and standard orders are met in a few days, or there is the optionof an express delivery if you need it. They always follow each order through the system, and updates are frequent, and helpful,so that you know where you stand. I'm awed by the whole setup!”

Helpful Report

Posted 9 months ago

“r really impressed with item”

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Posted 9 months ago

“This coat is great. It looks good, fits nicely and is waterproof. I also had a problem when I needed to change an address on my order and the staff at lightinthebox were very helpful”

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Posted 9 months ago

“Very good product, was dubious about ordering but very surprised at the good quality on arrival. Speedy delivery.”

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Posted 9 months ago

“Quality products xx”

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Posted 9 months ago

“Very impressed with the quality of the dress i bought. Quality materials and very well made. Would definately recommend. Was able to track my order too!”

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Posted 9 months ago

“Excellent quality and service”

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Posted 9 months ago

“Great service and pleased with the product thank you”

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Posted 9 months ago

“Brilliant products being sold, easy to use app nice quality boots, would definitely recommend,”

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Posted 9 months ago

“Great products but the shipping part charged in addition when the product arrives in the UK is a bit upsetting as it’s not cheap.”

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Posted 9 months ago

“loads of great products at amazing prices. customer service was quick to refund on an item and that makes my shopping feel safer.”

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Posted 9 months ago

“Yes it fit's fine, and everything is good. thank you very much.”

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Posted 9 months ago

“Very good and reliable service and good quality products. Thank you”

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Posted 9 months ago

“A very easy website to work with: clear, and informative. And I was always kept informed of the progress of my ordered goods from abroad.”

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Posted 9 months ago

“Sure is chunky, way too big for the wife, but looks pretty bling on my wrist. Keeping good time and looks way more expensive than the cost. Just hoping i dont get mugged whilst wearing it. Happy with my purchase and delivery. 5*”

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Posted 10 months ago

“fine products very keen prices great after sales care”

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Posted 10 months ago

“Very easy ordering proses. Delivery was quicker than website said. All experience was good.”

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Posted 10 months ago

“Excellent!!!!”

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Posted 10 months ago

“I collect my order I am Very Very Happy for the service and for all item Grand Thanks”

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Posted 10 months ago

“Delivery was really good. Item was exaclty as described and looks exactly like it did in the photographs. Colour matching was also very good.”

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Posted 10 months ago

LightInTheBox is rated 3.8 based on 9,181 reviews