LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Theodora is my granddaughter and I sent a jewellery making kit for her birthday. It arrived on the actual day and she couldn’t wait to get stuck in!”

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Posted 1 year ago

“Great company to do business with very fast delivery really pleased”

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Posted 1 year ago

“Good quality products at reasonable prices. Lots of opportunities to buy when on offer. Really pleased with all my purchases. Highly recommended.”

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Posted 1 year ago

“This cotton dress is great value for money. Well made, looks great. Thank you.”

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Posted 1 year ago

“Have purchased several shirts with this company over the last few years and all have been of good quality with some unusual but comfortable materials in their manufacture. Not only colourful but good value for money and on the odd issue their customer service has been excellent.”

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Posted 1 year ago

“Great value products delivered quickly. I ordered custom printed shirts and they look great. Excellent value for money. I have already ordered again.”

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Posted 1 year ago

“Bought a 1920s style dress, it arrived quickly and looked amazing in person”

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Posted 1 year ago

“Have purchased many times from this site and will continue to do so, great service and excellent delivery time”

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Posted 1 year ago

“lightin the box is an excellent site,many of the things they sell are excellent and their service are great”

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Posted 1 year ago

“So far everything I've purchased has been good quality and vfm. I love this site and buy most of my clothes from here. Brilliant”

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Posted 1 year ago

“Excellent quality and service”

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Posted 1 year ago

“Looks as advertised great value nice material I had the blue stripe well made would recommend and will buy again”

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Posted 1 year ago

“Very pleased with the garments supplied. Thank you for your service.”

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Posted 1 year ago

“Bought a new dance dress. The fit is perfect for me, but if you are half a size bigger, then suggest you move up one size. It is exactly as the picture and I received this before the expected date. Very pleased with the service I received. Thank you.”

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Posted 1 year ago

“My wife and have mostly been satisfied by the products we have bought,any failings we had have been our misreading details.lbox keep you updated on the shipping and delivery on time.”

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Posted 1 year ago

“Brilliant product, liked it so much i ordered another one !well made , good quality material, looks great as a backdrop to my garden.”

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Posted 1 year ago

“Great shirts with colours and designs you cannot find anywhere else. Delivery is quick considering where they are coming from. Prices very cheap. Definately recommend them”

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Posted 1 year ago

“Excellent quality and especially good prices overall first class experience in dealing with this Company”

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Posted 1 year ago

“Execellent clothes at value for money prices. We are fairly new with regard to purchasing items from Light in the Box, but have been delighted with the garments we have received and intend to be regular clients of the company However a true mark of a company is when things go wrong and how they are rectified. We had an issue with Yodel but your customer service dealt with the problem very well in an efficent, helpful and very polite manner. With this professional back up we are totally confident when purchasing.”

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Posted 1 year ago

“Products I have bought from light in the box always receive compliments whenever I wear them, such as I like your shirt. Trousers together with a top received the compliment, "nice outfit mate" the other day”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,200 reviews