LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the quality of the dress i bought. Quality materials and very well made. Would definately recommend. Was able to track my order too!”

Helpful Report

Posted 11 months ago

“Excellent quality and service”

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Posted 11 months ago

“Great service and pleased with the product thank you”

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Posted 11 months ago

“Brilliant products being sold, easy to use app nice quality boots, would definitely recommend,”

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Posted 11 months ago

“Great products but the shipping part charged in addition when the product arrives in the UK is a bit upsetting as it’s not cheap.”

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Posted 11 months ago

“loads of great products at amazing prices. customer service was quick to refund on an item and that makes my shopping feel safer.”

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Posted 11 months ago

“Yes it fit's fine, and everything is good. thank you very much.”

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Posted 11 months ago

“Very good and reliable service and good quality products. Thank you”

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Posted 11 months ago

“A very easy website to work with: clear, and informative. And I was always kept informed of the progress of my ordered goods from abroad.”

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Posted 11 months ago

“Sure is chunky, way too big for the wife, but looks pretty bling on my wrist. Keeping good time and looks way more expensive than the cost. Just hoping i dont get mugged whilst wearing it. Happy with my purchase and delivery. 5*”

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Posted 11 months ago

“fine products very keen prices great after sales care”

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Posted 11 months ago

“Very easy ordering proses. Delivery was quicker than website said. All experience was good.”

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Posted 11 months ago

“Excellent!!!!”

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Posted 11 months ago

“I collect my order I am Very Very Happy for the service and for all item Grand Thanks”

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Posted 11 months ago

“Delivery was really good. Item was exaclty as described and looks exactly like it did in the photographs. Colour matching was also very good.”

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Posted 11 months ago

“Beautiful dress, fast shipping… only issue is that it stated vat included… I ended up paying 174 euro duty to Ireland”

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Posted 11 months ago

“I have ordered a few things and I have been satisfied with my purchases and I will most likely be ordering more things”

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Posted 11 months ago

“Excellent”

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Posted 11 months ago

“Nearly every thing that I have bought from this store has been the wrong size and I have got to suffer the consequences by having to accept 30%discount back, but nothing to do with me if the right clothes were sent or if their factories would get there sizes right,Mr T Trainer”

LightInTheBox 5 star review on 3rd September 2024

Helpful Report

Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103071730 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“Very happy experience, an I'm fussy :) I needed to make some changes, reached out to Cs, very fast response, super helpful andfriendldy. Highly Recommend and confident to ouder again”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,200 reviews