LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,201 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products I have bought from light in the box always receive compliments whenever I wear them, such as I like your shirt. Trousers together with a top received the compliment, "nice outfit mate" the other day”

Helpful Report

Posted 1 year ago

“Very pleased with my purchase fits well and is good quality kept well informed of the goods in transit and they arrived earlier than promised so I have placed a second order”

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Posted 1 year ago

“Been using lightinthebox for months,no complaints 10 out of 10, ordering 10 tracking 10 Up dates 10 Prices 10”

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Posted 1 year ago

“Very easy to buy, the right size, delivery on time, no problem, I really recommend it to everyone!!!”

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Posted 1 year ago

“The products are a fantastic quality. The delivery is quick and they keep you informed all the way”

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Posted 1 year ago

“Excellent shopping experience, good quality products, fast dispatch and regular status updates on delivery. Always order 1 size up to ensure perfect fit vs UK size.”

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Posted 1 year ago

“Lovely light. Focal point for my lounge. Customer service response to my query about customs payment was dealt with very swiftly and the vat element of the light was refunded in a couple of days. Didn’t really expect to get it back so very impressed.”

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Posted 1 year ago

“Item was as described. I was kept up to date with delivery information and it arrived 3 days before delivery date. It was well packed and labeled YES I will deal with again and again.”

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Posted 1 year ago

“Great product - fits really well”

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Posted 1 year ago

“Wasn't ordering much. Delivery cud be faster. It takes long time to receiv order.But I can say, yes I'm happy enaght with what I got from Lightin TheBox. Thank you”

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Posted 1 year ago

“Excellent products at an excellent price.”

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Posted 1 year ago

“I bought a pair of linen trousers from LightInTheBox. Tatyana in Customer service was fantastic. The moment I alerted Customer Service to a size issue, Tatyana responded and arranged for me to receive a replacement pair. Great, friendly service.”

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Posted 1 year ago

“Perfect in every way iPhone cases are perfect I recommend this site”

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Posted 1 year ago

“Always updated as to where my purchase was in transit. Good quality and will use again.”

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Posted 1 year ago

“Good company to deal with, they provide regular updates to orders and have reasonable delivery times. Like all online purchases, read the detailed descriptions to ensure your expectations are met.”

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Posted 1 year ago

“I've ordered about 10 clothing items from LITB. All well made, great value and delivered promptly. Thanks LITB, Mike Florence.”

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Posted 1 year ago

“Dress was fabulous and the customer service was great, couldn’t fault them.”

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Posted 1 year ago

“Good fit good material, good service`as usual.”

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Posted 1 year ago

“LIGHT IN THE BOX PRODUCTS ARE CLASSIC, FASHIONABLE AND OF HIGH QUALITY AT AFFORDABLE PRICES. THE CUSTOMER SERVICE DEPARTMENT AND OTHERS BEHIND THE SCENES, WORKS ASSIDIOUSLY TO BRING LAURELS AND TO PROMOTE EXCELLENT CUSTOMER FOCUS SERVICES. I AM CONFIDENT THAT ALL OTHER CUSTOMERS WILL FIND SHOPPING WITH LITB AS A FIRST CLASS ON LINE SHOPPING BUSINESS. MICHAEL HAMMOND U.K.”

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Posted 1 year ago

“In my lowly opinion I find LightinTheBox to be a very honest and trustworthy association of quality merchandise sellers. They care about their coustomers and keep to their delivery times. Their products I find to be of the very highest quality. I find it a pleasure to perchase products from their site and can relax in and during the sale on line. I whole heartedly recomend Light in The Box as good people to do bussiness with, I have been purchasing items from this site for over a year and never had any problems. Have a nice to day to all whom finds this review of some value. kind Regards Customer”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,201 reviews