LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,140 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the item was a simple and easy to use process. Once ordered I was kept informed with emails and a tracking number. The item arrived very quickly and was perfect. I have a feeling that LightinTheBox will become a firm favourite for the future. Many thanks for such great service from start to finish. 9 days from ordering to delivery which I think is extremely good.”

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Posted 10 months ago

“Really like LightinTheBox products , very good quality & speedy delivery!!”

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Posted 10 months ago

“I have bought several items from this company. All bar one I was happy with. The item I was unhappy with was resolved within a day to my satisfaction. I was so happy by their response that I went online and ordered more stuff. Superb customer service and th products are really good quality”

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Posted 10 months ago

“High Quality clothing, sizes are true to the size chart a good fit everytime constant communication keeps me informed of where my order is and when it will arrive very good shopping experience”

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Posted 10 months ago

“Great product, excellent comms regards delivery, priced sensible”

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Posted 10 months ago

“Bought one shirt to try. Found the material to be good quality shirt as it appeared in advert and fit was true to size. Having tried the shirt I ordered three more the same day. Only down side, being in UK delivery takes a little time to arrive.”

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Posted 10 months ago

“Everything I have bought from this company has been of very good ouality and even when items have been reduced they have still been of excellent quality”

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Posted 10 months ago

“excellent products I refer you to all people I know because great stuff and good price. Clothes are very good quality .”

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Posted 11 months ago

“Light in the box, a great company to deal with and I stonily recommend the quality products”

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Posted 11 months ago

“Good choice of garments, easy to use website, order dispatched and received promptly with regular updates on how it is progressing. I am very pleased with my order, good fit and quality material. Will be using LightInTheBox again.”

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Posted 11 months ago

“Love my dress, waiting u til July to wear for my event but looking to purchase another one for an October event if all goes well !”

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Posted 11 months ago

“Excellent quality garments and brilliant service.”

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Posted 11 months ago

“Trustworthy, informative, engaging and always helpful. My products arrived in great condition and was packed professionally.”

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Posted 11 months ago

“Very happy.”

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Posted 11 months ago

“Thanks for quick delivery and good quality product”

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Posted 11 months ago

“Received goods in good time and very happy with shirts .Recomended”

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Posted 11 months ago

“Excellent customer service and great products.”

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Posted 11 months ago

“I've found the site very good, with a virtually unlimited range of products to choose from. Decent prices, even before the excellent discounts, and quality products. Reasonably prompt delivery as well. Overall, I have been happy with my various purchases over the past couple of years and would recommend LITB.”

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Posted 11 months ago

“LightInTheBox is the perfect site quality clothing great designs , I ordered my item and it arrived on time I shall be ordering again”

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Posted 11 months ago

“Your blouses/ shirts, they are everything comfortable and the colors are beautiful, I have bought quite a few, and well definitely be buying more thank you.”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,140 reviews