LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,218 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shopping experience, good quality products, fast dispatch and regular status updates on delivery. Always order 1 size up to ensure perfect fit vs UK size.”

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Posted 1 year ago

“Lovely light. Focal point for my lounge. Customer service response to my query about customs payment was dealt with very swiftly and the vat element of the light was refunded in a couple of days. Didn’t really expect to get it back so very impressed.”

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Posted 1 year ago

“Item was as described. I was kept up to date with delivery information and it arrived 3 days before delivery date. It was well packed and labeled YES I will deal with again and again.”

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Posted 1 year ago

“Great product - fits really well”

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Posted 1 year ago

“Wasn't ordering much. Delivery cud be faster. It takes long time to receiv order.But I can say, yes I'm happy enaght with what I got from Lightin TheBox. Thank you”

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Posted 1 year ago

“Excellent products at an excellent price.”

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Posted 1 year ago

“I bought a pair of linen trousers from LightInTheBox. Tatyana in Customer service was fantastic. The moment I alerted Customer Service to a size issue, Tatyana responded and arranged for me to receive a replacement pair. Great, friendly service.”

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Posted 1 year ago

“Perfect in every way iPhone cases are perfect I recommend this site”

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Posted 1 year ago

“Always updated as to where my purchase was in transit. Good quality and will use again.”

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Posted 1 year ago

“Good company to deal with, they provide regular updates to orders and have reasonable delivery times. Like all online purchases, read the detailed descriptions to ensure your expectations are met.”

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Posted 1 year ago

“I've ordered about 10 clothing items from LITB. All well made, great value and delivered promptly. Thanks LITB, Mike Florence.”

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Posted 1 year ago

“Dress was fabulous and the customer service was great, couldn’t fault them.”

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Posted 1 year ago

“Good fit good material, good service`as usual.”

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Posted 1 year ago

“LIGHT IN THE BOX PRODUCTS ARE CLASSIC, FASHIONABLE AND OF HIGH QUALITY AT AFFORDABLE PRICES. THE CUSTOMER SERVICE DEPARTMENT AND OTHERS BEHIND THE SCENES, WORKS ASSIDIOUSLY TO BRING LAURELS AND TO PROMOTE EXCELLENT CUSTOMER FOCUS SERVICES. I AM CONFIDENT THAT ALL OTHER CUSTOMERS WILL FIND SHOPPING WITH LITB AS A FIRST CLASS ON LINE SHOPPING BUSINESS. MICHAEL HAMMOND U.K.”

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Posted 1 year ago

“In my lowly opinion I find LightinTheBox to be a very honest and trustworthy association of quality merchandise sellers. They care about their coustomers and keep to their delivery times. Their products I find to be of the very highest quality. I find it a pleasure to perchase products from their site and can relax in and during the sale on line. I whole heartedly recomend Light in The Box as good people to do bussiness with, I have been purchasing items from this site for over a year and never had any problems. Have a nice to day to all whom finds this review of some value. kind Regards Customer”

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Posted 1 year ago

“To date v pleased with products: cotton/linen shirts and pants at excellent prices.”

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Posted 1 year ago

“Have always been delighted with service from LightInTheBox. Thankyou!”

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Posted 1 year ago

“In the past I’ve ordered shirts ( from different companies) ordered XL and when I received it ,it just about fit my 5 year old grandson, annoying to say the least, BUT I’ve now had 2 shirts from LITB, and they’ve both been absolutely spot on , perfect fit , lovely quality, and the delivery was as they said , will certainly be ordering more ,”

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Posted 1 year ago

“I am very happy to recomm End this company for exelent customer services”

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Posted 1 year ago

“I have had a number of purchases from light in the box and have found the items to be of good quality and value for money. Quick resonse to orders, no complaints. Well done.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,218 reviews