LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick delivery perfect fit”

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Posted 1 year ago

“Its nice app I like the product of Lightin the box. Thanks”

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Posted 1 year ago

“Quick delivery and great quality”

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Posted 1 year ago

“Easy to order, good choice, good delivery and clothes of good quality and fit. Great value.”

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Posted 1 year ago

“What can I say? I got just what I wanted,”

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Posted 1 year ago

“Easy to place the Oder, item came very quickly and I was delighted with it. Very polite company to deal with. Highly recommended.”

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Posted 1 year ago

“Great items that are great value , delivery times are a bit long , but who cares , I'm happy to wait for coolness”

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Posted 1 year ago

“Great value, and excellent customer service. I am a repeat customer delighted with my purchases.”

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Posted 1 year ago

“Bought 1 of the linen tops and it fitted perfectly. The size guide was really helpful as not many online mens clothes sites don't have them. They use a generic XL or L which puts me off buying something and it not fitting. Anyway great shirt and I will buy again.”

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Posted 1 year ago

“A great service and a good product. When ordering from abroad to the UK I am usually wary whether the product will arrive. In this case it was earlier than expected. I will definitely use them again.”

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Posted 1 year ago

“As always I am not only delighted with all the products but this company is very efficient at delivery and keeping you informed. The prices of their goods is only beaten by the quality. I highly recommend this co. to everybody.”

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Posted 1 year ago

“Great quality polo shirts. Good fit on a large size. Thank you very much”

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Posted 1 year ago

“From ordering to delivery no drama everything was delivered in good time and good quality service 👌”

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Posted 1 year ago

“Folks light in the Bix is the best site all quality cheap and the best of basically whatever ur looking for from clothes to bedroom n house and funny stuff to I would recommend dis sit go for it n try it out folks”

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Posted 1 year ago

“Ordering the item was a simple and easy to use process. Once ordered I was kept informed with emails and a tracking number. The item arrived very quickly and was perfect. I have a feeling that LightinTheBox will become a firm favourite for the future. Many thanks for such great service from start to finish. 9 days from ordering to delivery which I think is extremely good.”

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Posted 1 year ago

“Really like LightinTheBox products , very good quality & speedy delivery!!”

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Posted 1 year ago

“I have bought several items from this company. All bar one I was happy with. The item I was unhappy with was resolved within a day to my satisfaction. I was so happy by their response that I went online and ordered more stuff. Superb customer service and th products are really good quality”

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Posted 1 year ago

“High Quality clothing, sizes are true to the size chart a good fit everytime constant communication keeps me informed of where my order is and when it will arrive very good shopping experience”

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Posted 1 year ago

“Great product, excellent comms regards delivery, priced sensible”

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Posted 1 year ago

“Bought one shirt to try. Found the material to be good quality shirt as it appeared in advert and fit was true to size. Having tried the shirt I ordered three more the same day. Only down side, being in UK delivery takes a little time to arrive.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews