LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service”

Helpful Report

Posted 2 years ago

“Great service and pleased with the product thank you”

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Posted 2 years ago

“Brilliant products being sold, easy to use app nice quality boots, would definitely recommend,”

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Posted 2 years ago

“Great products but the shipping part charged in addition when the product arrives in the UK is a bit upsetting as it’s not cheap.”

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Posted 2 years ago

“loads of great products at amazing prices. customer service was quick to refund on an item and that makes my shopping feel safer.”

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Posted 2 years ago

“Yes it fit's fine, and everything is good. thank you very much.”

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Posted 2 years ago

“Very good and reliable service and good quality products. Thank you”

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Posted 2 years ago

“A very easy website to work with: clear, and informative. And I was always kept informed of the progress of my ordered goods from abroad.”

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Posted 2 years ago

“Sure is chunky, way too big for the wife, but looks pretty bling on my wrist. Keeping good time and looks way more expensive than the cost. Just hoping i dont get mugged whilst wearing it. Happy with my purchase and delivery. 5*”

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Posted 2 years ago

“fine products very keen prices great after sales care”

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Posted 2 years ago

“Very easy ordering proses. Delivery was quicker than website said. All experience was good.”

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Posted 2 years ago

“Excellent!!!!”

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Posted 2 years ago

“I collect my order I am Very Very Happy for the service and for all item Grand Thanks”

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Posted 2 years ago

“Delivery was really good. Item was exaclty as described and looks exactly like it did in the photographs. Colour matching was also very good.”

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Posted 2 years ago

“Beautiful dress, fast shipping… only issue is that it stated vat included… I ended up paying 174 euro duty to Ireland”

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Posted 2 years ago

“I have ordered a few things and I have been satisfied with my purchases and I will most likely be ordering more things”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Nearly every thing that I have bought from this store has been the wrong size and I have got to suffer the consequences by having to accept 30%discount back, but nothing to do with me if the right clothes were sent or if their factories would get there sizes right,Mr T Trainer”

LightInTheBox 5 star review on 3rd September 2024

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103071730 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Very happy experience, an I'm fussy :) I needed to make some changes, reached out to Cs, very fast response, super helpful andfriendldy. Highly Recommend and confident to ouder again”

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Posted 2 years ago

“Theodora is my granddaughter and I sent a jewellery making kit for her birthday. It arrived on the actual day and she couldn’t wait to get stuck in!”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews