LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always good quality”

Helpful Report

Posted 1 year ago

“I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.”

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Posted 1 year ago

“Once I managed to find the right size I have been very pleased with the choices I have made, so thank you”

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Posted 1 year ago

“very efficient service and quality goods”

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Posted 1 year ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”

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Posted 1 year ago

“I absolutely love the fabulous and amazing products that have been sent out.”

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Posted 1 year ago

“Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you”

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Posted 1 year ago

“super”

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Posted 1 year ago

“3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.”

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Posted 1 year ago

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

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Posted 1 year ago

“Very happy with lightingthebox top company great service”

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Posted 1 year ago

“The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“good quality. Great quality”

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Posted 1 year ago

“Great products and excellent communication”

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Posted 1 year ago

“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

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Posted 1 year ago

“This was a gift and turned out to be just what was wanted, reasonable delivery time, well made and looked good”

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Posted 1 year ago

“Love the colours and style really lovely I can't help myself I keep buying but love my purchases and would recommend Thank you very much”

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Posted 1 year ago

“Beautifully laid out web pages of product available. Easy to follow ordering system.”

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Posted 1 year ago

“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews