LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,218 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks good also good quality”

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Posted 1 year ago

“Items listed were easy to navigate & purchase. Items arrived fairly quickly & in good order. Was able to track items at every stage of the process which was very useful.”

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Posted 1 year ago

“I find any thing I bought from Lightinthebox so far top quality and very good for the price looking forward to my other orders arriving to me from Lightinthebox I would recommend Lightinthebox to anyone would give this site 10 out 10 for service and quality”

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Posted 1 year ago

“Very pleased with the products and being kept up to date with progress of delivery. Happy with you using Post Office as we have a good service where I live. Thanks”

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Posted 1 year ago

“Swift service delivery”

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Posted 1 year ago

“On time delivery, nice product.”

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Posted 1 year ago

“So far I have purchased 3 items for my husband. Shirt size large this was generous, will order medium next time. I went on the measurements on site. Polo shirt again ordered large, he said this was comfy. Black pair of trousers size 32 inch waist, no need to take up like we normally do and fit very well”

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Posted 1 year ago

“Wonderful app and fantastic prices”

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Posted 1 year ago

“Keep up the good work”

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Posted 1 year ago

“Great product size is accurate. Lots of positive comments.”

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Posted 1 year ago

“Really delighted with my purchases highly recommend”

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Posted 1 year ago

“Responses to my queries were dealt with immediately and to my satisfaction. Excellent service”

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Posted 1 year ago

“The products I purchased completely satisfied me, and believe it or not, it was the only company to sell this type of product, magnetic smartphone case.”

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Posted 1 year ago

“Good quality items, good service and quick to help recommended”

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Posted 1 year ago

“great seller great product quick to reply and send will buy off again well worth the 5 stars given”

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Posted 1 year ago

“Great Service fantastic Goods.”

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Posted 1 year ago

“Review your body size provided and you'll be satisfied.”

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Posted 1 year ago

“A very interesting, varied and comprehensive range of products. There are so many-too many to list and, I have been pleased to purchase from most of the categories. Gifts for Family, treats for myself, clothing for all of us and home furnishings, all at very competetive prices, bringing all of us pleasure and entertainment: [My Grandson is particularly pleased with the Rubber Chicken and the Raw Egg that comes out of its bottom when squeezed!] Absolutely hilarious! Clothing quality is very good, if it says Waterproof, it is waterproof; although one really must check the sizes before placing an order. Not a critiscizm you understand, merely a well intententioned piece of advice as they come from many different Manufacturers. I'm very pleased to have signed-up with LightInTheBoxw and, will continue to use them for the foreseeable future.”

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Posted 1 year ago

“I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.”

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Posted 1 year ago

“Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,218 reviews