LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the shop. Thanks”

Helpful Report

Posted 1 year ago

“excellant quality good value would recomend people to see this for themselves ive been ordering for awhile now and everything ive bought is always delivered on time and packaged well a fab site”

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Posted 1 year ago

“Great the way the points add up”

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Posted 1 year ago

“Generally I have found this site to be very good. Most of the items are different and well maintained. Some sizes need careful planning but overall excellent service and assistance. Thank you”

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Posted 1 year ago

“Items good value, sizing can be confusing tops ordered at same size aren't always and prices not always in gbp but makes life interesting many thanks”

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Posted 1 year ago

“I was hesitant to risk any kind of purchase from yet another internet company but I gambled and it paid off for me. Good price product and service. Sizes are as described and quality is good I've bought a couple of full zip hoodies which wear and wash well, I've even bought 3 of my grandchildren a hoodie each and they love them so much that they are never in the wash basket they hardly ever take them off”

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Posted 1 year ago

“Light In The Box Is An Excellent Website I Have Purchased Clothes Of High Quality From Them I Shall Continue To Do So”

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Posted 1 year ago

“Found the ordering process easy and efficient. The delivery time is prompt. The Goods ordered were of good quality. I will use Light in the Box again and am happy to recommend them.”

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Posted 1 year ago

“Even if buy clothes or shoes is always good quality and true size !”

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Posted 1 year ago

“Their products are very good quality. My son has purchased a few items from them and I ordered for the first time at Christmas. I am very pleased with the t-shirt I bought.”

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Posted 1 year ago

“great site, quick delivery and items were perfect. would definetely use again.”

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Posted 1 year ago

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

Helpful Report

Posted 1 year ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

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Posted 1 year ago

“Efficient and accurate description.”

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Posted 1 year ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

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Posted 1 year ago

“Really Nice fitting tops at a very reasonable price I'm very happy with the service”

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Posted 1 year ago

“excellent site easy to navigate and the prices of goods are amazing. also checkout is easy too with paypal as a choice of payment. delivery is prompt so overall it is worth loking at.”

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Posted 1 year ago

“lightinthebox is Ai 10 out of ten”

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Posted 1 year ago

“I'm delighted to have found this Company! Every item I've purchased from the onset has proved to be of great value to us. We've NEVER had a reason to complain. Quality, Value and Timely delivery have been EXCEPTIONAL. I definitely will continue to signpost my friends to LightInTheBox +++++”

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Posted 1 year ago

“Good quality items, and super quick shipping to the UK.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews